Display Screen Malfunction

tonyr2 · 11-07-2005, 06:04 PM

I would like to know if anyone else is having trouble with the dash display touch screen on their 2004 Prius. Just started about 80,000 km. Dealer tells me it is a $4000.00 problem and out of warranty. The tech mentioned there is an "exchange program" for the module, thus I suspect the issue may be more widespread.

Bill Merchant · 11-07-2005, 06:16 PM

Though never a common problem, several other people have reported MFD malfunctions. Most were lucky enough to be under warranty, so Toyota simply replaced the unit. I'd suggest you use the SEARCH function at the top of the page to look for "MFD malfunction".

Sorry this happened to you. Welcome to PriusChat! You might want to update your profile to let us know your location for more specific help. I can guess you're not in the US since you used km for the odometer value, but that doesn't narrow it down too much.

Wayne · 11-07-2005, 07:34 PM

What are they replacing that costs $4,000? The MFD doesn't cost that much.

Not to be too much of a stickler, but where do dollars and kilometers co-exist...?

Quote:

Originally posted by tonyr2@Nov 7 2005, 07:04 PM
I would like to know if anyone else is having trouble with the dash display touch screen on their 2004 Prius. Just started about 80,000 km. Dealer tells me it is a $4000.00 problem and out of warranty. The tech mentioned there is an "exchange program" for the module, thus I suspect the issue may be more widespread.
[snapback]152173[/snapback]

IsrAmeriPrius · 11-07-2005, 07:54 PM

Quote:

Originally posted by Wayne@Nov 7 2005, 04:34 PM
Not to be too much of a stickler, but where do dollars and kilometers co-exist...?

[snapback]152216[/snapback]

Canada and possibly also in Australia.

Wayne · 11-07-2005, 07:58 PM

Quote:

Originally posted by IsrAmeriPrius@Nov 7 2005, 08:54 PM
Canada and possibly also in Australia.
[snapback]152235[/snapback]

Ah, that makes sense. Still would like to hear more details on what is running the bill up to $4,000 though...

tonyr2 · 11-07-2005, 10:37 PM

Ya, I'm new. Love the Prius tho. Location - Vancouver, BC, Canada. The $4000 figure came out of a discussion over the counter in a Toyota service counter when I first took the car in when I noticed the odd behavior. Scared the "$*&" out of me, I'll tell ya. Hopefully from your reaction it is not that bad. I will do the recommended search. I did download an instruction sheet for removing a display screen but the photos show a 2003 or earlier Prius. Does anyone think it may be possibly just a poor connection to the module? I could clean with contact cleaner if I could get in there. I did tap the dash and get the screen to react. Twice now I have had an error message saying "check connection at air conditioner". Thanks for any help.

**efusco** · 11-07-2005, 10:52 PM

I think I'd raise a little stink with Toyota corporate and see if they'll work with you on the replacement cost...don't expect them to pay the whole thing, but this is a known problem that they're doing replacements on and they can occur at any time. Make sure they know that you know that it is a problem not related to how long the car has been in service and ask why it wasn't a recall item if so many have gone bad.

I think a little sugar and a little sternness may result in a 'labor only' or some pro-rated price to fix.

What's the Canadian 3 year/36k mile warranty equivalent?

tonyr2 · 11-09-2005, 05:16 PM

Canadian warranty is
60,000 kms full car
100,000 kms drivetrain
160,000 kms hybrid components

After thinking about this situation for a while, I remember an incident in July 04 with aprox 20 -30 thousand km where I got a wierd message/fault code and funny screen behavior. I called dealer and had the car towed in for a check up. They did so and found no problems so I went on my happy way with no more immediate issues. Now I am thinking it was the first incident with the MFD. If I can find a record of that visit at the dealer, would that make me eligible for a back warranty situation?

ps. I had used the fast reply button for my last post and it disappeared into the ozone. Something I don't know about that? Thanks so much. Is there a forum etiquette and instruction page? There is not much in the Help menu.

aaf709 · 11-09-2005, 05:42 PM

Very interesting. On one of the Yahoo email groups. there was a discussion on whether to buy the extended warranty or not. An argument in favor was that one large repair would pay for it. The MFD was used as an example. Someone responded that you can get a reconditioned one for $400 and can replace it yourself in 10 minutes, so it wasn't worth spending $900 for the extended warranty.

I wonder where you can get a reconditioned MFD for $400? I didn't think to ask them.

tonyr2 · 11-25-2005, 08:55 PM

Has anyone had experience opening the top of the dash and checking the connections to the MFD? I suspect the whole panel just snaps into place. I need a TSB( diagram and instructions) on replacing the MFD. I would like to try to fix it myself rather than pay some huge bill after warrenty. Thanks for any help.

11-07-2005, 06:16 PM	#2
Bill Merchant absit invidia Join Date: May 2005 Location: USA \| Oregon \| Portland area \| 97004 \| Posts: 3,950 My Car: 2007 Prius Package: #5 Nominated 6 Times in 1 Post TOTM Awards: 1 Friends: 51	Though never a common problem, several other people have reported MFD malfunctions. Most were lucky enough to be under warranty, so Toyota simply replaced the unit. I'd suggest you use the SEARCH function at the top of the page to look for "MFD malfunction". Sorry this happened to you. Welcome to PriusChat! You might want to update your profile to let us know your location for more specific help. I can guess you're not in the US since you used km for the odometer value, but that doesn't narrow it down too much. __________________ Bill Bill.Merchant@PortlandHSD.info 2007 NL 5 Silver Wraith 2005 BC 6 Silver Cloud Portland Area HSD Meetup Group: PortlandHSD.info Become carbon neutral: Carbonfund.org or TerraPass.com

11-07-2005, 10:52 PM	#7
efusco Troll Slayer Join Date: Nov 2003 Location: Nixa, MO Posts: 14,042 My Car: 2004 Prius Package: #9 Nominated 1 Time in 1 Post TOTM Awards: 0 Friends: 23	I think I'd raise a little stink with Toyota corporate and see if they'll work with you on the replacement cost...don't expect them to pay the whole thing, but this is a known problem that they're doing replacements on and they can occur at any time. Make sure they know that you know that it is a problem not related to how long the car has been in service and ask why it wasn't a recall item if so many have gone bad. I think a little sugar and a little sternness may result in a 'labor only' or some pro-rated price to fix. What's the Canadian 3 year/36k mile warranty equivalent? __________________ Evan E. Fusco, MD Seaside 04BC9/OEM EVb/NAV & auto-BT/XM Radio, CAN-View, Shark Fin, BT Stiff. Plate, Skid Plate & Strut Support

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11-07-2005, 06:04 PM	#1
tonyr2 Join Date: Nov 2005 Location: Vancouver, BC Canada Posts: 4 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	I would like to know if anyone else is having trouble with the dash display touch screen on their 2004 Prius. Just started about 80,000 km. Dealer tells me it is a $4000.00 problem and out of warranty. The tech mentioned there is an "exchange program" for the module, thus I suspect the issue may be more widespread.

11-07-2005, 10:37 PM	#6
tonyr2 Join Date: Nov 2005 Location: Vancouver, BC Canada Posts: 4 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Ya, I'm new. Love the Prius tho. Location - Vancouver, BC, Canada. The $4000 figure came out of a discussion over the counter in a Toyota service counter when I first took the car in when I noticed the odd behavior. Scared the "$*&" out of me, I'll tell ya. Hopefully from your reaction it is not that bad. I will do the recommended search. I did download an instruction sheet for removing a display screen but the photos show a 2003 or earlier Prius. Does anyone think it may be possibly just a poor connection to the module? I could clean with contact cleaner if I could get in there. I did tap the dash and get the screen to react. Twice now I have had an error message saying "check connection at air conditioner". Thanks for any help.

11-09-2005, 05:16 PM	#8
tonyr2 Join Date: Nov 2005 Location: Vancouver, BC Canada Posts: 4 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Canadian warranty is 60,000 kms full car 100,000 kms drivetrain 160,000 kms hybrid components After thinking about this situation for a while, I remember an incident in July 04 with aprox 20 -30 thousand km where I got a wierd message/fault code and funny screen behavior. I called dealer and had the car towed in for a check up. They did so and found no problems so I went on my happy way with no more immediate issues. Now I am thinking it was the first incident with the MFD. If I can find a record of that visit at the dealer, would that make me eligible for a back warranty situation? ps. I had used the fast reply button for my last post and it disappeared into the ozone. Something I don't know about that? Thanks so much. Is there a forum etiquette and instruction page? There is not much in the Help menu.

11-09-2005, 05:42 PM	#9
aaf709 Ravenpaw of ThunderClan Join Date: Apr 2005 Location: San Diego, CA Posts: 3,838 My Car: 2005 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Very interesting. On one of the Yahoo email groups. there was a discussion on whether to buy the extended warranty or not. An argument in favor was that one large repair would pay for it. The MFD was used as an example. Someone responded that you can get a reconditioned one for $400 and can replace it yourself in 10 minutes, so it wasn't worth spending $900 for the extended warranty. I wonder where you can get a reconditioned MFD for $400? I didn't think to ask them.

11-25-2005, 08:55 PM	#10
tonyr2 Join Date: Nov 2005 Location: Vancouver, BC Canada Posts: 4 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Has anyone had experience opening the top of the dash and checking the connections to the MFD? I suspect the whole panel just snaps into place. I need a TSB( diagram and instructions) on replacing the MFD. I would like to try to fix it myself rather than pay some huge bill after warrenty. Thanks for any help.