Toyota of Thousand Oaks CROOKS!!!!!!!!!!!!!!!!!

[emb623]

Don't trust Toyota of Thousand Oaks.

After some friendly advice from a forum member here, I contacted Tina at thousand oaks toyota for a package 6. She said no problem come in and she will honor me that price, but i had to come right away

I drove an hour to get there. then she told me that the car i wanted was sold, but there was a black one for $300 more. I wasn't happy but i agreed.

She proceeded to run my credit, fill out all the forms, and then, after an hour, she said 'my boss just called and said that i can't sell for this cheap any more, but don't worry, it'll only be $500 more'.

I coulndn't believe it! she wasn't even apologetic for all of a sudden charging me $800 more than she promised me. And that was after she had already run a credit report and paperwork!

Needless to say i walked out furious, then got stuck in 2 hours of traffic on my way home. what a waste of 4 hours and my credit score!

I ended up going through costco (500 over invoice) and bought a package 5 at santa monica toyota. Amazing people there!

FYI, costco changes their prices wednesday and supposedly it will go way up.

[KTPhil]

A year ago, TO Toyota was asking $5K over MSRP. The were asking OVER new MSRP for a used model with 5K miles on it.

My old boss drove 40 miles to another dealer for service after several bad experiences with TO Toyota service personnel.

When I first bought mine, I was driving near there, and I got the "cannot charge battery in N" message that we all knwo now means "close the door." Drove it to TO Toyota, spent 2 hours waiting. They couldn't find anything, then pulled codes, finally said nothing was wrong, and sent me on my way, totally unaware of what the REAL problem was. I had a three hour drive to make and I sweated the whole trip.

Not my favorite dealer.

[staceys0810]

<div class='quotetop'>QUOTE(emb623 @ Jul 20 2007, 05:54 PM) [snapback]482503[/snapback]</div>

Don't trust Toyota of Thousand Oaks.

After some friendly advice from a forum member here, I contacted Tina at thousand oaks toyota for a package 6. She said no problem come in and she will honor me that price, but i had to come right away

I drove an hour to get there. then she told me that the car i wanted was sold, but there was a black one for $300 more. I wasn't happy but i agreed.

She proceeded to run my credit, fill out all the forms, and then, after an hour, she said 'my boss just called and said that i can't sell for this cheap any more, but don't worry, it'll only be $500 more'.

I coulndn't believe it! she wasn't even apologetic for all of a sudden charging me $800 more than she promised me. And that was after she had already run a credit report and paperwork!

Needless to say i walked out furious, then got stuck in 2 hours of traffic on my way home. what a waste of 4 hours and my credit score!

I ended up going through costco (500 over invoice) and bought a package 5 at santa monica toyota. Amazing people there!

FYI, costco changes their prices wednesday and supposedly it will go way up.
[/b]

I had similar problems with Tina. She told me twice she had cars for me on hold and promptly sold them before I could get there. Needless to say, I didn't buy a car from her. Did not have any problems at Power Cerritos, who held a car for me overnight.

[Godiva]

Do either of you really think that Tina had a car and that it was "sold" before you got there?

She had no car. It was never sold. She just said that to get you there.

Glad you posted and responded to all of this.

Dealerships that operate this way need to know that this isn't your Dad's stealership practices anymore. The internet has made it extremely easy for those that want to to network on their experiences, both good and bad. At some point it is going to effect how they do business if they don't change. A growing number of adults are internet savy and using the internet to shop wiser. Karmageddon will bite Toyota TO in the a$$.

[desertbriez]

WOW! i woulda been SOOOO ticked!

when we bought our prius..... sean at toyota of escondido sent us a picture of the car on the lot!!!!!!!!!! (granted.... he coulda had it sitting around a while, eh?)

both times i've bought a car via the internet... there has been no problem with them raising the price!

glad you gave the 411 on tina and thousand oaks toyota!

[tdreagan]

I bought from Tina in May, but somethings I agree were shady. 1)She said she only had 1 mag. grey left in pkg. 2, but when I got there, there was at least one other on the lot. 2)She told me it was "illegal" for her to lower the price more than the amount advertised in the paper ($2000 off msrp), but then proceeded to sell to me for $21,244 ( about $2400 off msrp).
Tim

[pewd]

you should email a link to this thread to the manager of that dealership;
and also to a toyota corporate type, and invite them to comment.
businesses need to wake up to internet discussions, and the negative impact they can have on their business once they get caught treating customers this way.

[noelty]

<div class='quotetop'>QUOTE(pewd @ Jul 26 2007, 08:24 AM) [snapback]485423[/snapback]</div>

you should email a link to this thread to the manager of that dealership;
and also to a toyota corporate type, and invite them to comment.
businesses need to wake up to internet discussions, and the negative impact they can have on their business once they get caught treating customers this way.
[/b]

I'm the one who told the OP to contact Tina at TO Toyota. I had a GREAT experience buying from her....granted that she was supposed to have the car I wanted on 7/3...it actually did not show up until 7/5. The deal we made over the phone and through e-mail was honored. No hassle, no BS. Sorry to hear that there was a problem...it certainly seems the OP had a 180 degree experience than me.

[staceys0810]

<div class='quotetop'>QUOTE(Godiva @ Jul 23 2007, 07:36 PM) [snapback]483850[/snapback]</div>

Do either of you really think that Tina had a car and that it was "sold" before you got there?

She had no car. It was never sold. She just said that to get you there.

Glad you posted and responded to all of this.

Dealerships that operate this way need to know that this isn't your Dad's stealership practices anymore. The internet has made it extremely easy for those that want to to network on their experiences, both good and bad. At some point it is going to effect how they do business if they don't change. A growing number of adults are internet savy and using the internet to shop wiser. Karmageddon will bite Toyota TO in the a$$.
[/b]

Well, she sent me an email with the vin# and all the specs on the car, so I wasn't being naive to assume she actually had the car, but after the second car disappeared it was clear she was full of crap. I had made arrangements to have someone drive there with me the following morning and I got the call about the second sold car while I was having margaritas with friends the night before. I was livid and had to scramble to make calls to other dealers in between cocktails to find another car. How dare she ruin my happy hour! :-D

[desertbriez]

<div class='quotetop'>QUOTE(pewd @ Jul 26 2007, 08:24 AM) [snapback]485423[/snapback]</div>

you should email a link to this thread to the manager of that dealership;
and also to a toyota corporate type, and invite them to comment.
businesses need to wake up to internet discussions, and the negative impact they can have on their business once they get caught treating customers this way.
[/b]

that would be useless.... i contacted corporate several times when trying to decipher the price cut and basically was told the dealerships can do what they want!