Defective a/c cmpressor; back-ordered A MONTH!

ChubbCo · 07-25-2006, 02:42 PM

Kinda hot here in SoCal. Got back from two weeks out of town and heard a terrible noise when I turned the Prius on. Kind of a loud groaning sound, lasted about two seconds, quiet for two secs, then repeat three times. Then all quiet.

And no a/c. In a record-breaking heat wave.

The dealership in Hollywood says today (after taking two days last week to diagnose the problem) that the part's on a MONTH-LONG back-order.

Anybody else have this esperience?

I don't think that a month's back-order is acceptable customer service. This is the first example of a Toyota failure that would make me hesitant to recommend a car I like otherwise very much.

I guess I'll save more on gas, since any non-essential trips in what is by any definition a rolling oven on wheels will be postponed.

jbarnhart · 07-25-2006, 03:27 PM

Given the weather conditions, go back and demand a loaner car until yours is "drivable" again. Then we'll see how long it really takes to get a compressor...

tumbleweed · 07-25-2006, 05:40 PM

A one month lead time would imply there isn't one in the country and it has to come from Japan. Hard to believe Toyota wouldn't stock such a part here. Have you checked with other dealers?

ChubbCo · 07-25-2006, 07:35 PM

<div class='quotetop'>QUOTE(tumbleweed @ Jul 25 2006, 04:40 PM) [snapback]292200[/snapback]</div>

Quote:

A one month lead time would imply there isn't one in the country and it has to come from Japan. Hard to believe Toyota wouldn't stock such a part here. Have you checked with other dealers?
[/b]

My assistant called all over the Los Angeles Basin and found one (one!) that I <strike>bullied</strike> cajoled the parts manager at Hollywood Toyota into acquiring.

Supposedly they will get it today and the repair take place tomorrow.

Ken S · 07-25-2006, 07:42 PM

A one month backorder also implies that there is a problem with them and they're using up their replacements far quicker than expected.

viking31 · 07-26-2006, 10:18 AM

What year is your Prius and how many miles?

Rick
2006 #4

<div class='quotetop'>QUOTE(ChubbCo @ Jul 25 2006, 02:42 PM) [snapback]292098[/snapback]</div>

Quote:

Kinda hot here in SoCal. Got back from two weeks out of town and heard a terrible noise when I turned the Prius on. Kind of a loud groaning sound, lasted about two seconds, quiet for two secs, then repeat three times. Then all quiet.

And no a/c. In a record-breaking heat wave.

The dealership in Hollywood says today (after taking two days last week to diagnose the problem) that the part's on a MONTH-LONG back-order.

Anybody else have this esperience?

I don't think that a month's back-order is acceptable customer service. This is the first example of a Toyota failure that would make me hesitant to recommend a car I like otherwise very much.

I guess I'll save more on gas, since any non-essential trips in what is by any definition a rolling oven on wheels will be postponed.
[/b]

cairo94507 · 07-26-2006, 11:20 AM

Viking31 hit the nail on the head! Without that information we reeally do not know what the story is. I guess 1 month is still unreasonable though-the Prius just is not that old.

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07-25-2006, 02:42 PM	#1
ChubbCo Junior Member Join Date: Apr 2005 Posts: 13 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Kinda hot here in SoCal. Got back from two weeks out of town and heard a terrible noise when I turned the Prius on. Kind of a loud groaning sound, lasted about two seconds, quiet for two secs, then repeat three times. Then all quiet. And no a/c. In a record-breaking heat wave. The dealership in Hollywood says today (after taking two days last week to diagnose the problem) that the part's on a MONTH-LONG back-order. Anybody else have this esperience? I don't think that a month's back-order is acceptable customer service. This is the first example of a Toyota failure that would make me hesitant to recommend a car I like otherwise very much. I guess I'll save more on gas, since any non-essential trips in what is by any definition a rolling oven on wheels will be postponed.

07-25-2006, 03:27 PM	#2
jbarnhart Senior Member Join Date: Jan 2004 Location: Santa Clara, CA Posts: 629 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 1	Given the weather conditions, go back and demand a loaner car until yours is "drivable" again. Then we'll see how long it really takes to get a compressor...

07-25-2006, 05:40 PM	#3
tumbleweed Senior Member Join Date: Oct 2005 Location: Eastern Oregon Posts: 1,692 My Car: 2010 Prius Model: V Package: Adv. Technology Thanks: 33 Thanked 105 Times in 84 Posts Friends: 0	A one month lead time would imply there isn't one in the country and it has to come from Japan. Hard to believe Toyota wouldn't stock such a part here. Have you checked with other dealers?

07-25-2006, 07:42 PM	#5
Ken S Senior Member Join Date: Jan 2005 Location: Delray Beach, Florida Posts: 144 My Car: 2005 Prius Model: Package: #9 Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	A one month backorder also implies that there is a problem with them and they're using up their replacements far quicker than expected.

07-26-2006, 11:20 AM	#7
cairo94507 Senior Member Join Date: Dec 2004 Location: San Ramon Valley, CA, USA Posts: 808 My Car: 2005 Prius Model: Package: #6 Thanks: 0 Thanked 3 Times in 3 Posts Friends: 1	Viking31 hit the nail on the head! Without that information we reeally do not know what the story is. I guess 1 month is still unreasonable though-the Prius just is not that old.