MFD failure not covered by extended warranty

sjdlincsatcom · 08-03-2006, 05:32 PM

We have an '04 with 80,000 km on it and the MFD has just failed showing the symptoms described in TSB EL002-05. The dealer will happily repair it -- $3000+ for the part plus labour. They tell us our Extra Care Protection extended warranty doesn't cover it...even though Toyota knows that the part is potentially defective as described in their own service bulletin...unbelievable.

The part is defective; Toyota knows it's defective; we paid $1700 for an extended warranty that was supposed to cover everything; and our only options are to pay for the repair ourselves or drive the car as is. Thanks Toyota.

ScottY · 08-03-2006, 05:51 PM

Have you contact Toyota Corp. about this? Have you try another dealer?

According to http://www.toyotafinancial.com/pyv/extende...ponents_nc.html

List of Excluded Components

Accessory Drive Belts
Batteries
Body Panels
Brake Linings, Pads and Shoes
Bumpers
Carpet
Chrome
Clutch Friction Disk and Pressure Plate
Dash Cover and Pad
Door Trim, Handles and Fabric
Filters
Fluids
Glass (including Windshield)
Headliner
Heating Hoses, Lines and Tubes
Hinges
Hybrid System Main Relays
Hybrid Vehicle Battery
Hybrid Vehicle Battery Module/Pack
Hoses
Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents
Lamps
Light Bulbs
Nuts, Bolts, Clips, Retainers and Fasteners
Paint
Rotors and Drums
Rust and Corrosion Damage
Seat Covers
Service Plug
Shiny Metals
Spark Plugs
Structural Framework and Wells
Tires
Vacuum Hoses, Lines and Tubes
Weather Stripping
Wheels and Rims
Windshield Wiper Blades (Rubber Component)

I don't see the MFD is excluded.

galaxee · 08-03-2006, 05:53 PM

hmm... maybe things are different in CA? i don't know what the warranties up there are like but i don't see why they'd exclude something like the MFD. down here they have a refurbished MFD exchange program, part costs ~$400.

maybe you could inquire about that program and see if they participate?

Godiva · 08-04-2006, 12:27 AM

Since there is a list of exclusions, demand they show you where it is excluded.

If they cannot, demand they replace it.

If they don't, complain to the higher ups AND go to a different dealer.

There is a history of these going bad....they should honor the extended warranty.

Frank Hudon · 08-04-2006, 01:44 AM

call Toyota Canada's Customer Interaction Center at 1-888-869-6828 and just a heads up you'll need your VIN which is on the dash and the odo reading and the TSB number and tell them you have the extended warranty from Toyota and the MFD failure is a known defect. If this doesn't get the response you want ask them for the snail mail address of the Corporate HeadQuarters so that you can send them a note via registered mail outlining your problem. Make sure that you register it in fact double register it and send a copy to the service manager and another copy to the bussiness manager of the dealer ship. Also send a copy to the BBB in Ontario. This will get you a MFD for sure. I believe the address for Toyota Canada is
Toyota Canada Ltd.
1 Toyota Place
Scarborough
Ontario
M1H 1H9

Hope this helps. Dont' give up and document every thing that you've done, and do.

**Tideland Prius** · 08-04-2006, 03:39 AM

Frank, I'm wondering if I should take mine into the dealer even though the problem haven't resurfaced? Or should I send Toyota Canada a nice e-mail?

ribbs · 08-04-2006, 05:15 AM

I too have an '04 with the extended warranty - Toyota has replaced it twice, no questions asked, no charge. Your dealer is, as the kids say, wack.

sjdlincsatcom · 08-04-2006, 06:50 AM

<div class='quotetop'>QUOTE(ribbs @ Aug 4 2006, 05:15 AM) [snapback]297560[/snapback]</div>

Quote:

I too have an '04 with the extended warranty - Toyota has replaced it twice, no questions asked, no charge. Your dealer is, as the kids say, wack.
[/b]

We've already talked to 2 dealers -- same story from each. Apparently they put the part number into their system and it comes up as 'not covered'. We'll be contacting the ECP division directly today. Hopefully we'll get a reasonable response. I've seen a couple of different reports from people who have had this replaced under their extended warranty which is certainly encouraging.

Our past experience with Toyota is that everything is a struggle. They are not, at either the dealer or corporate level, eager to step up and take responsibility. I just wonder how many others in my area have paid the full price to replace a defective MFD.

By the way, we have already contacted Toyota through their customer care number. Their response thus far is 'talk to your dealer'.

Anyway, the struggle continues...

**efusco** · 08-04-2006, 08:45 AM

keep the pressure on. Worst case scenario is that you should end up paying around USD$400 for a refurbished MFD. Almost everyone here has been successful pleading their case to get Toyota to cover it.

mikepaul · 08-04-2006, 08:53 AM

<div class='quotetop'>QUOTE(efusco @ Aug 4 2006, 08:45 AM) [snapback]297588[/snapback]</div>

Quote:

Worst case scenario is that you should end up paying around USD$400 for a refurbished MFD.
[/b]

One could think that Toyota has its act together enough so all customers in all countries are treated the same, and one could be wrong...

08-03-2006, 05:51 PM	#2
ScottY Senior Member Join Date: May 2005 Location: Long Island, NY Posts: 1,249 My Car: 2005 Prius Model: Package: #3 Thanks: 0 Thanked 2 Times in 2 Posts Friends: 1	Have you contact Toyota Corp. about this? Have you try another dealer? According to http://www.toyotafinancial.com/pyv/extende...ponents_nc.html List of Excluded Components Accessory Drive Belts Batteries Body Panels Brake Linings, Pads and Shoes Bumpers Carpet Chrome Clutch Friction Disk and Pressure Plate Dash Cover and Pad Door Trim, Handles and Fabric Filters Fluids Glass (including Windshield) Headliner Heating Hoses, Lines and Tubes Hinges Hybrid System Main Relays Hybrid Vehicle Battery Hybrid Vehicle Battery Module/Pack Hoses Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents Lamps Light Bulbs Nuts, Bolts, Clips, Retainers and Fasteners Paint Rotors and Drums Rust and Corrosion Damage Seat Covers Service Plug Shiny Metals Spark Plugs Structural Framework and Wells Tires Vacuum Hoses, Lines and Tubes Weather Stripping Wheels and Rims Windshield Wiper Blades (Rubber Component) I don't see the MFD is excluded. __________________ 05 Millennium Silver Metallic, Package #3 (package with SKS and all airbags) mud flaps MFD hood bumper protector CAN-View with OBD-II function Coastal EV mod mesh grill DICE iPod integration + ground loop isolated audio in "Prius" license plate frame Thule roof rack and snowboard carriers (winter only)

08-04-2006, 01:44 AM	#5
Frank Hudon Senior Member Join Date: Jan 2004 Posts: 4,144 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	call Toyota Canada's Customer Interaction Center at 1-888-869-6828 and just a heads up you'll need your VIN which is on the dash and the odo reading and the TSB number and tell them you have the extended warranty from Toyota and the MFD failure is a known defect. If this doesn't get the response you want ask them for the snail mail address of the Corporate HeadQuarters so that you can send them a note via registered mail outlining your problem. Make sure that you register it in fact double register it and send a copy to the service manager and another copy to the bussiness manager of the dealer ship. Also send a copy to the BBB in Ontario. This will get you a MFD for sure. I believe the address for Toyota Canada is Toyota Canada Ltd. 1 Toyota Place Scarborough Ontario M1H 1H9 Hope this helps. Dont' give up and document every thing that you've done, and do. __________________ You can quote me on this, People who drive vehicles that idle at a traffic light, are idiots. mine 2k3 avg. 5.36 for 46,915Km Best tank 4.4L per 100K 64.2 Imperial 53.4 U.S. gallon, MiniScanner, SilverStars, block heater, winter lips, in as of Oct 15, out on April 25. In again on Sept. 21st. her's 2k4 "B" avg. 6.01 for 42,317 Km Best tank 4.02L per 100K, CAN-view with OBD11 module and flashloader, SilverStars, 06 Chrome grill bar, Michelin HydroEdge, upper and lower grill blocker,upper out as of April 7, lower out on April 28. In again on Sept 21st.

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08-03-2006, 05:32 PM	#1
sjdlincsatcom Join Date: Aug 2006 Posts: 3 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	We have an '04 with 80,000 km on it and the MFD has just failed showing the symptoms described in TSB EL002-05. The dealer will happily repair it -- $3000+ for the part plus labour. They tell us our Extra Care Protection extended warranty doesn't cover it...even though Toyota knows that the part is potentially defective as described in their own service bulletin...unbelievable. The part is defective; Toyota knows it's defective; we paid $1700 for an extended warranty that was supposed to cover everything; and our only options are to pay for the repair ourselves or drive the car as is. Thanks Toyota.

08-03-2006, 05:53 PM	#3
galaxee resident lab rat Join Date: Mar 2005 Location: boilermaker territory Posts: 9,675 My Car: 2005 Prius Model: N/A Package: #5 Thanks: 0 Thanked 93 Times in 37 Posts Friends: 26	hmm... maybe things are different in CA? i don't know what the warranties up there are like but i don't see why they'd exclude something like the MFD. down here they have a refurbished MFD exchange program, part costs ~$400. maybe you could inquire about that program and see if they participate?

08-04-2006, 12:27 AM	#4
Godiva AmeriKan Citizen Join Date: Apr 2005 Location: San Diego, CA Posts: 10,342 My Car: 2005 Prius Model: Package: #1 Thanks: 0 Thanked 1 Time in 1 Post Friends: 7	Since there is a list of exclusions, demand they show you where it is excluded. If they cannot, demand they replace it. If they don't, complain to the higher ups AND go to a different dealer. There is a history of these going bad....they should honor the extended warranty.

08-04-2006, 03:39 AM	#6
Tideland Prius Moderator of the North Join Date: Oct 2004 Location: Canada Posts: 19,606 My Car: 2010 Prius Model: N/A Package: Technology Package (Canada) Thanks: 227 Thanked 343 Times in 242 Posts Friends: 23	Frank, I'm wondering if I should take mine into the dealer even though the problem haven't resurfaced? Or should I send Toyota Canada a nice e-mail?

08-04-2006, 05:15 AM	#7
ribbs Member Join Date: Feb 2006 Location: Malibu, Ca. Posts: 47 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	I too have an '04 with the extended warranty - Toyota has replaced it twice, no questions asked, no charge. Your dealer is, as the kids say, wack.

08-04-2006, 08:45 AM	#9
efusco Troll Slayer Join Date: Nov 2003 Location: Nixa, MO Posts: 17,228 My Car: 2004 Prius Model: Package: #9 Thanks: 49 Thanked 249 Times in 148 Posts Friends: 37	keep the pressure on. Worst case scenario is that you should end up paying around USD$400 for a refurbished MFD. Almost everyone here has been successful pleading their case to get Toyota to cover it.