Prius Service Survey

galaxee · 08-21-2006, 12:12 AM

Since I just put up a reliability survey and tech screwups came up in the discussion, I thought I'd put up a survey on how people's service experiences went.

This was a harder survey to define I think, because there are so many variables to the service experience. I decided to pick a couple of basic things related to the actual maintenance/repair of your vehicle. I know there are a million other things that can make or break the experience, but I only get 3 questions.

Please don't let this thread become a b*tchfest about bad service experiences, let's try to make it constructive at the very least.

i suppose my personal experience doesn't count as much, but in general there is always a prius tech available at my local dealership. haven't had any problems that have needed diagnosis and repair, and there's only one person who's allowed to work on my car- but we have a backup tech in case DH is somehow unable to do the work (injury, something along those lines) and the fix can't wait.

marjam · 08-21-2006, 12:37 AM

Another good chance to look at how the Prius is doing and how the service people are doing. I have always gone in with fear and trepidation when I have had any car serviced. DARCARS of Silver Spring seems to always do it correctly. I don't just drop in but they have always been willing to talk to me when I am there. Thanks to PriusChat I do feel I often know more about the car then they do.

View Poll Results: How's your Prius service experience?
Very confident	3	42.86%
Somewhat confident	1	14.29%
Neutral	2	28.57%
Somewhat unconfident	0	0%
Very unconfident	0	0%
I don't use the dealership service department	0	0%
I am only confident in one technician, this person is the only one allowed to work on my car	1	14.29%
Voters: 7. You may not vote on this poll

08-21-2006, 12:12 AM	#1
galaxee resident lab rat Join Date: Mar 2005 Location: boilermaker territory Posts: 9,675 My Car: 2005 Prius Model: N/A Package: #5 Thanks: 0 Thanked 93 Times in 37 Posts Friends: 26	Since I just put up a reliability survey and tech screwups came up in the discussion, I thought I'd put up a survey on how people's service experiences went. This was a harder survey to define I think, because there are so many variables to the service experience. I decided to pick a couple of basic things related to the actual maintenance/repair of your vehicle. I know there are a million other things that can make or break the experience, but I only get 3 questions. Please don't let this thread become a btchfest about bad service experiences, let's try to make it constructive at the very least. i suppose my personal experience doesn't count as much, but in general there is always a prius tech available at my local dealership. haven't had any problems that have needed diagnosis and repair, and there's only one person who's allowed to work on my car- but we have a backup tech in case DH is somehow unable to do the work (injury, something along those lines) and the fix can't wait. __________________ black* 2005 prius, a few mods that make me happy g: class of '09 in intense science DH: class of '09 in medical equipment hoping to discover the 'reward' part of the sacrifice-reward cycle soon!

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08-21-2006, 12:37 AM	#2
marjam Join Date: Jun 2006 Location: Silver Spring, MD Posts: 220 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Another good chance to look at how the Prius is doing and how the service people are doing. I have always gone in with fear and trepidation when I have had any car serviced. DARCARS of Silver Spring seems to always do it correctly. I don't just drop in but they have always been willing to talk to me when I am there. Thanks to PriusChat I do feel I often know more about the car then they do.