lock problem

[clemintine]

we just purchased 09 pk 6. the car will not lock all doors. the dealership fixed once, said it was a fuse. yesterday, after our first drive, we return home and the car would not lock (power was off, key in hand - appears electrical?). anyone had this problem? know a fix? should we return car?

[Rokeby]

to PriusChat.

Clementine,

Our resident troubleshooting gurus will need more info to dig into your
situation.

So lets get started with a few questions to help them out:

If this as your first drive, how is it that the dealer had already been
involved? If it didn't work once for them, I would expect that they'd have
done a second test after their fix attempt... intermittent electrical
problems can be very difficult to isolate and identify.

* What if any beepings did the car make before/after you tried to lock
the car?

* It would appear that your attempt to lock the car was with the fob
at the driver's-side front door. Is this true?

* Did you also try to lock using the fob on the passenger's side?

* Were you holding anything else in your hand with the fob... keys,
cell phone, etc?

* I suspect two fobs came with the car. Did you try to lock with both
fobs?

* Did you attempt to lock up using the button on the driver's-side
front door handle?

Although it is unlikely, it is possible that your fob battery is dead. It
only costs a few $$ and is available at drug stores, etc.

[richard schumacher]

How do you know that the car didn't lock? If you lock it and then lift a door handle with the fob in your other hand, of course the doors will unlock again.

[clemintine]

Originally Posted by Rokeby

to PriusChat.

Clementine,

Our resident troubleshooting gurus will need more info to dig into your
situation.

So lets get started with a few questions to help them out:

If this as your first drive, how is it that the dealer had already been
involved? If it didn't work once for them, I would expect that they'd have
done a second test after their fix attempt... intermittent electrical
problems can be very difficult to isolate and identify.
[I]THe first time we we went to pick up the car, last Thursday wecouldn't actually drive off with our car, because the doors wouldn't lock. so they gave us a rental and looked into it. I think they replaced a fuse and maybe the battery that is linked to the electronics? So yesterday we went to pick up the car and we checked, all seemed to work fine, so we drove the car off the lot. a couple hours later the locks suddenly did not work anymore. so it seems whatever it was they replaced did not fix the issue.[/I]

* What if any beepings did the car make before/after you tried to lock
the car?
when pressing the unlock function on the key it beeped and the lights went on, when pressing the lock function, nothing happened.
at some pint there was a single long beep

* It would appear that your attempt to lock the car was with the fob
at the driver's-side front door. Is this true? yes

* Did you also try to lock using the fob on the passenger's side? yes

* Were you holding anything else in your hand with the fob... keys,
cell phone, etc? no phone, but I have the fob on a chain with my other keys.

* I suspect two fobs came with the car. Did you try to lock with both
fobs?
yes. the second fob has nothing attached to it, and still nothing happened when pressing the unlock button. also could not open the back door (or hatch) of the car.

* Did you attempt to lock up using the button on the driver's-side
front door handle? yes, but that does not work either.

Although it is unlikely, it is possible that your fob battery is dead. It
only costs a few $$ and is available at drug stores, etc.

it is not the battery, since the unlock function seems to work, or at least make sounds and activate the lights., also the key works as it is supposed to work, when driving the car and having the key in the pocket. (smart key)

We studied the manual and nothing we tried, seemed to work. Even the Mechanical key on the Fob only worked on the drivers door and not on all doors, as is is supposed to (per manual).

We finally found the old fashioned mechanical way to lock the doors, which has to be done on every door individually. unlocking the car with the fob is no problem, except for the trunk, or hatch. the only way to open that one is with the lever from the inside.

[clemintine]

Originally Posted by richard schumacher

How do you know that the car didn't lock? If you lock it and then lift a door handle with the fob in your other hand, of course the doors will unlock again.

when pressing the unlock function on the key it beeped and the lights went on, when pressing the lock function, nothing happened, so it is obvious that the remote lock or wireless lock or that this is called does not work.

[hschuck]

Originally Posted by richard schumacher

How do you know that the car didn't lock? If you lock it and then lift a door handle with the fob in your other hand, of course the doors will unlock again.

Actually, there is about a 3 second period after locking with sks during which the car will not unlock by pulling the door handle (probably to allow for checking if it is locked when the lock-beep cannot be heard).

The lock-beep is a good way to confirm that it locked if conditions allow it to be heard.

[qbee42]

When you press the lock button on the inside of the driver's door (while sitting inside with the door closed), do all of the doors lock? If so, it's not a door lock electrical issue.

Tom

[timberwolf]

Originally Posted by clemintine

* I suspect two fobs came with the car. Did you try to lock with both
fobs?
yes. the second fob has nothing attached to it, and still nothing happened when pressing the unlock button. also could not open the back door (or hatch) of the car.

Oh dear, it sounds like the 25A Door fuse has blown. You'll need to go back to the dealer. They'll probably next have to look for a wiring harness fault, connector block fault, or a door motor problem, various switches or maybe even have to replace the Main Body ECU.

[richard schumacher]

That's a little unnerving. How many miles were on the odometer when you took delivery?

[clemintine]

Originally Posted by richard schumacher

That's a little unnerving. How many miles were on the odometer when you took delivery?

only 14miles. The dealership says they should be able to solve the problem. Hope their right.