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This is a discussion on Good dealerships for maintenance? within the Gen II Prius Care, Maintenance and Troubleshooting forums, part of the Gen II (2004-2009) Toyota Prius Forums category; There have been several posts about good dealerships for buying a Prius, but how about good dealerships for getting your ...


Good dealerships for maintenance?

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Old 06-12-2005, 06:41 AM   #1
8AA
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Default Good dealerships for maintenance?

There have been several posts about good dealerships for buying a Prius, but how about good dealerships for getting your Prius serviced? I had a good buying experience with Fitzgeralds in Gaithersburg MD, but the service has been less than stellar. I won't go into details here (you can PM me if you want), but I would like to find a dealership that at least appears to know how to work on the Prius.
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Old 06-12-2005, 11:23 AM   #2
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Howdy,

Are you familiar with the term “oxymoron”? “Dealer Service” is on top of my oxymoron list!

I have been screwed by every dealer I tried to work with (the one I bought the car from, the one in my community and the nearest one outside of my community)! I’ve left detailed letters relating to the service I want preformed, dealt with managers and owners and appealed to all of the corporate customer support escalation services; all to no avail!

Personally, I go to a dealer only at the absolutely last resort. I’m no longer angry or bitter, I just don’t trust them or expect them to do anything that takes any effort on their behalf. I think that Internet car buying is picking up because there is no reason to purchase a car for anything other than the best price. Certainly my local dealers do not deserve any loyalty (or Toyota/Lexus for that matter)!
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Old 06-12-2005, 12:19 PM   #3
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I've had very good luck, so far, with Halterman's Toyota in East Stroudsburg, Pa.
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Old 06-12-2005, 12:37 PM   #4
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Don Davis Toyota has been great for me. They're in Arlington, TX
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Old 06-12-2005, 01:05 PM   #5
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<div class='quotetop'>QUOTE(bigbaldcuban\";p=\"97773)</div>
Quote:
Don Davis Toyota has been great for me.  They're in Arlington, TX
[/b]
they'd have to be to not loose toenails.
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Old 06-12-2005, 01:41 PM   #6
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My husband does all our basic maintenance (oil changes, tire rotations, alignment checks etc), but it anything should ever need looking at by a Prius tech, he would have none other than Peter at Mark Jacobson Toyota (Durham NC) work on it. A real nice guy and he knows what he's doing.
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