Coastal E-Tech

jeepien · 01-19-2005, 09:51 PM

I ordered an EV module from Coastal back on 04 Jan, the day after I got my car. I got an e-mail from them the next day saying it would ship in 1-6 days. So far it hasn't.

I sent an email two days ago asking for a status update, and that hasn't been answered either.

They haven't charged my card yet, but I'm getting impatient. That's a long six days, and no communication.

Does anyone have an idea if this is typical for them?

Rick Grahn · 01-20-2005, 06:54 AM

My experience with them was great. Delivery was quick...product was as promised. Might try calling them.

bcool · 01-20-2005, 07:22 AM

That's what happened to me when I bought my auto door locks from them. Got the initial email, then nothing for several weeks when all of a sudden the package showed up.

I guess they just don't have the resources to keep you updated on the status of your order. I don't recall reading anything on the board about people having problems with them - you just have to be patient.

jeepien · 01-20-2005, 05:19 PM

Well, I'd be patient if they had told me it was going to take three weeks. I didn't tie them down and force them to promise me a five-day-tops shipping time, that was their idea.

But if they say they will, I assume they mean it. Silly me. Ah, well, I'll just tell myself it's too damn cold out to be installing it this week anyhow.

bcool · 01-20-2005, 05:30 PM

Yeah, I was sweating bullets until it showed up. I guess I'm spoiled by other online vendors who keep you well informed.

pshady · 01-20-2005, 06:55 PM

I'm just waiting for the aux audio adaptor product to show up for sale! I hate using the cassette adaptor.

toyotapartsnow · 01-20-2005, 07:34 PM

I talked to Kelly this afternoon on the phone after I read your post. You might want to call her to get an update. She did mention that they were not open the beginning part of January.

Ken S · 01-21-2005, 08:16 PM

I ordered a hitch and power outlet adaptor from these folks. They responded to any question I had in short order.

It appears they're a fairly small operation, but still find the time to put effort into customer service.

jeepien · 01-21-2005, 08:28 PM

Still no part, and no response to e-mail.

I'll let you know if and when I ever get it.

bruceha_2000 · 01-21-2005, 10:37 PM

I ordered the EV mod and it showed up. I don't recall an exact timeframe but it came just before Christmas in a timely manner from when I ordered it. I didn't put it in right away as I had a couple of holiday trips and didn't want to take a chance screwing up my car if it was at all possible.

Given it is easiest to do with the door open and you on the outside, I would definately wait until it is comfortable enough to be outside without gloves on for a MINIMUM of 30 minutes. Unless you have a friend with a heated garage.

01-19-2005, 09:51 PM	#1
jeepien Join Date: Jan 2005 Location: New Jersey Posts: 165 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Coastal E-Tech I ordered an EV module from Coastal back on 04 Jan, the day after I got my car. I got an e-mail from them the next day saying it would ship in 1-6 days. So far it hasn't. I sent an email two days ago asking for a status update, and that hasn't been answered either. They haven't charged my card yet, but I'm getting impatient. That's a long six days, and no communication. Does anyone have an idea if this is typical for them?

01-20-2005, 06:54 AM	#2
Rick Grahn Senior Member Join Date: Nov 2004 Location: Illinois Posts: 285 My Car: 2005 Prius Model: Package: #9 Thanks: 1 Thanked 0 Times in 0 Posts Friends: 0	Re: Coastal E-Tech My experience with them was great. Delivery was quick...product was as promised. Might try calling them.

01-20-2005, 07:22 AM	#3
bcool Join Date: Oct 2004 Location: St. Charles, MO Posts: 61 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Re: Coastal E-Tech That's what happened to me when I bought my auto door locks from them. Got the initial email, then nothing for several weeks when all of a sudden the package showed up. I guess they just don't have the resources to keep you updated on the status of your order. I don't recall reading anything on the board about people having problems with them - you just have to be patient.

01-20-2005, 05:30 PM	#5
bcool Join Date: Oct 2004 Location: St. Charles, MO Posts: 61 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Re: Coastal E-Tech Yeah, I was sweating bullets until it showed up. I guess I'm spoiled by other online vendors who keep you well informed.

01-20-2005, 07:34 PM	#7
toyotapartsnow Join Date: Oct 2004 Location: Cleve, Ohio Posts: 82 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Re: Coastal E-Tech I talked to Kelly this afternoon on the phone after I read your post. You might want to call her to get an update. She did mention that they were not open the beginning part of January.

01-20-2005, 05:19 PM	#4
jeepien Join Date: Jan 2005 Location: New Jersey Posts: 165 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Well, I'd be patient if they had told me it was going to take three weeks. I didn't tie them down and force them to promise me a five-day-tops shipping time, that was their idea. But if they say they will, I assume they mean it. Silly me. Ah, well, I'll just tell myself it's too damn cold out to be installing it this week anyhow.

01-20-2005, 06:55 PM	#6
pshady Join Date: Jul 2004 Location: San Gabriel Valley, CA Posts: 132 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	I'm just waiting for the aux audio adaptor product to show up for sale! I hate using the cassette adaptor.

01-21-2005, 08:16 PM	#8
Ken S Senior Member Join Date: Jan 2005 Location: Delray Beach, Florida Posts: 144 My Car: 2005 Prius Model: Package: #9 Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	I ordered a hitch and power outlet adaptor from these folks. They responded to any question I had in short order. It appears they're a fairly small operation, but still find the time to put effort into customer service.

01-21-2005, 08:28 PM	#9
jeepien Join Date: Jan 2005 Location: New Jersey Posts: 165 My Car: Model: Package: Thanks: 0 Thanked 0 Times in 0 Posts Friends: 0	Still no part, and no response to e-mail. I'll let you know if and when I ever get it.

01-21-2005, 10:37 PM	#10
bruceha_2000 Senior Member Join Date: Jan 2004 Location: South Burlington, VT Posts: 2,549 My Car: 2004 Prius Model: Package: #8 Thanks: 6 Thanked 17 Times in 16 Posts Friends: 1	I ordered the EV mod and it showed up. I don't recall an exact timeframe but it came just before Christmas in a timely manner from when I ordered it. I didn't put it in right away as I had a couple of holiday trips and didn't want to take a chance screwing up my car if it was at all possible. Given it is easiest to do with the door open and you on the outside, I would definately wait until it is comfortable enough to be outside without gloves on for a MINIMUM of 30 minutes. Unless you have a friend with a heated garage. __________________ Bruce Mine: Driftwood '04 BC 24 Sept 2004 - added: mudflaps, door edge guards, side panel moldings, Coastal Tech EV switch, OEM Integrity tires, WeatherTech window deflectors. Last tank - 14 Jul '09: 728.9 miles - MFD MPG: 56.0 Actuals Lifetime: 93,087.3 miles, 48.90 MPG. Wife's: Barcelona '06 #7 May 2006 - added: front mudflaps, Coastal Tech EV switch. OEM Integrity tires. Last tank - 21 May '09: 419.4 miles - MFD MPG: 46.7 Actuals Lifetime: 31571.4 miles, 44.82 MPG.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Bad experience with coastal tech	RaleighMatt	Gen II Prius Modifications	75	04-22-2008 12:42 PM
Coastal Tech XM Kit	Tadashi	Gen II Prius Audio and Electronics	0	08-29-2006 10:07 PM
Coastal Tech	Graz	Gen II Prius Main Forum	4	02-22-2006 01:24 PM
What's up with Coastal Tech?	MGBGT	Gen II Prius Main Forum	92	06-17-2005 01:30 PM
Coastal Tech XM Installation	SDiego	Gen II Prius Audio and Electronics	9	06-05-2005 09:14 PM