Western CT Prius Service

[dupreesdiamond]

So I am going to Philly early tomorrow morning to pick up my seaside AI (#5) prius tomorrow morning!!!! (Ordered on October 16th). At the time I was working, what looked to be, a never ending consulting project in the Philly area. Well that came to an end this week.

ANyway back to the point. I reside in Redding CT (between Norwalk and Danbury, about an hour south west of Hartford) and I am wondering if there are any Prius owners out there that can recommend a dealership in regards to servicing my new car?

Thanks,

[LisaMurray]

Hi there, fellow CT-ite! I don't have my Prius yet (end of this month), so I can't recommend a service place. I'll be getting mine from A-1 Toyota in New Haven (woohoo for lifetime free oil changes!). I'll let you know how they do. In the meantime, if you happen to be passing through Milford and see a Silver '05 after 3/31 that will probably be me. Haven't seen too many Prii in the wild yet--only two, actually, and one had Mass plates.

Enjoy!

[bripakes]

I just got my Prius from A1 on March 7th, 2005!!
Since the car is so new, I have yet to get service on the car.
Only time will tell...

As for A1 (in general), I was not treated as well as Saturn
of Hartford treated me. Therefore, I am nervous that they
will not be terribly honest with me. The A1 treatment:
1) Gave HORRIBLE trade-in value (blamed their "wholesalers"
and made NO attempt to get better offer for client - me)
2) Unfriendly managers (but rest of staff was top-notch)
Again, only time will tell !!

I would love to hear about some POSITIVE CT service
experiences! Looking for a shop I can trust... preferably a
Toyota dealership with emphasis on customer relationships...

Brian

[dupreesdiamond]

On recieving my car I took it by a neighbors home, who has a 2004, and he recommended GreenTree Toyota in Danubury CT.

As a matter of fact they have an "Open House" type of thing once a month where they bring their customers down to the shop and go over the facilities and walk through the car, it's features and their service dept. (so I am told). Anyway, my neighbor was under the impression that it is only for people that bought their car from GreenTree, but they called today and said that I was welcome to drive down with them for this week's meeting. They do this for all their cars, not just the Prius.

I will have some more details for you on my return. It sure sounds promising.

My neighbor had a great experience at GreenTree and have purchased 2 cars from them in the past 8 months. A Prius and the Scion box, I forget the name.

My experience was less than stellar, note that I never actually talked to a salesman. it happened like this:

My fiancee and I walk in on a saturday, read the sign which says "Please see receptionist for assistance". We walk over to the desk, after a minute or two she pulls the phone from her ear (if I had to guess I would say a personal call, but that is PURELY SPECULATION) and asked if she could help us.
To which I reply "Yes I am interested in talking to someone regarding the Prius" and her reply, Get this:
"Everyone is busy right now!" and immediately back to the phone call?? that is a direct Quote.

I took it to mean they didn't want my business and took it elsewhere. Obviously that has no reflection on the service department but......

Of course a salesman comes up to us on our way out asking if we need help but mind had been made up, for better or worse.

[ammiels]

I also use Greentree in Danbury. It was recommended by a fellow Brewster NY Priusnik in great preference to Northern Westchester or Dutchess places. Have found them courteous and competant. Do not confuse service with sales. I have some routine services like oil change when it is cold and tire rotation done by a local pleasant generic mechanic.

[DanMan32]

Of course a salesman comes up to us on our way out asking if we need help but mind had been made up, for better or worse.

I hope you informed him WHY your mind was made up. Otherwise, how will they correct their (or maybe just her) behavior?

[dupreesdiamond]

Of course, what fun is being upset if you don't get to yell at someone?? I told the salesperson what happened and why I was walking away, he was none to pleased.

[dreichla]

I shopped around by sending emails out to the dealers within my area and got the most positive response back from Branch Toyota in Watertown. I knew I wasn't going to get a deal on the car, but I was concerned about service.

They really shined with their "non-pushy" responses. They seemed honest, were frank about availability and their sales policies. I've heard good things about them, so I placed the order for my Prius with them on Feb 5th.

The dealership is relatively close to 84, but they may be a little far for your service needs (convenience wise).

Time will tell.