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Bad experience with coastal tech

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Old 03-17-2008, 10:32 AM   #71
Spur
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Default Re: coastal tech

Ok, I give up. I could not find a phone number on their site. Does anyone have a good number for them? Please. Maybe give me one of those personal messages so I don't have to search threads.
Thanks,
Al

Silver 07, Package 6 with sunroof.
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Old 03-17-2008, 01:22 PM   #72
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Default Re: coastal tech

Quote:
Originally Posted by Spur View Post
Ok, I give up. I could not find a phone number on their site. Does anyone have a good number for them? Please. Maybe give me one of those personal messages so I don't have to search threads.
Thanks,
Al

Silver 07, Package 6 with sunroof.
Heya Spur,

Email sent.
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Old 04-14-2008, 09:23 PM   #73
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Thanks,
Called them, got my hitch 2 days later. No Problem. Because I had to call, they threw in a power mod kit. Very cool.
I am Happy.
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Old 04-17-2008, 10:08 AM   #74
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Default Re: Bad experience with coastal tech

Sorry guys, I have to report great results with Coastal, XM, Mudflaps, The order showed up right away, Just ordered Lockpick 3, Should be here Monday or so. I called them when I placed my first order, got all my questions answered right away!!!

Sometimes things get backed up, but with this chatroom and others, and all the Prius diehards wanting toys right away, they are probably busy. But I also agree if a delay is in order, drop a email and let us know!!! It can't hurt to let a person know for whatever reason there might be a delay on the order!! I am understanding that way!!!

That being said, looking forward to Lockpick 3!!

All things come to those who wait ....

73 de Pat KK6PD
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Old 04-22-2008, 09:44 AM   #75
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Quick follow up ....

The Lockpick 3 showed up on Friday, not the Monday as I expected!!!

Yeah!!!

73 de Pat KK6PD
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Old 04-22-2008, 12:42 PM   #76
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Default Re: Bad experience with coastal tech (mine is good!)

My recent experience with Coastal on parts for my '07 Prius has actually been good. I find that they respond better to phone calls than to emails; in fact they've never replied to an email now that I think about it.

They now have a customer service person answering the phone (who is somewhat uninformative), but when I needed a part for my trailer hitch I asked her to get back to me with an estimate, and Kelly herself called me the next day. I ordered the part and got it in less than a week, at no charge.

Keeping in mind all the other cars they provide parts for (with owners of those cars also being critical of their customer service I bet) I think they are upgrading their efforts.

I now have the EV switch, trailer hitch, power outlet mod, and lockpick - they all work well.
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Luscious Garage | Blog This thread Refback 05-09-2009 01:40 AM
Luscious Garage | Blog This thread Refback 04-07-2009 12:42 AM

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