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This is a discussion on Toyota Prius Platinum Warranty Work Denied within the Gen II Prius Technical Discussion forums, part of the Gen II (2004-2009) Toyota Prius Forums category; Glad to see you got it replaced. $500 for the airbox is nonsense though. I bought a new one for ...


Toyota Prius Platinum Warranty Work Denied

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Old 09-30-2009, 08:59 AM   #11
jelloslug
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Default Re: Toyota Prius Platinum Warranty Work Denied

Glad to see you got it replaced. $500 for the airbox is nonsense though. I bought a new one for our salvage car and it was $300ish.
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Old 10-09-2009, 09:52 AM   #12
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Default Re: Toyota Prius Platinum Warranty Work Denied

Happy you got it all fixed.
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Old 10-10-2009, 10:44 AM   #13
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Default Re: Toyota Prius Platinum Warranty Work Denied

Quote:
Originally Posted by Boo View Post
Really sorry for the way Toyota is treating you.

Note that there is an express exclusion in the Extra Care Platinum Plan for "Nuts, Bolts, Clips, Retainers and Fasteners", so legally, Toyota may be right in denying your claim.

But I really think that Toyota should do the right thing and fix it for you for free.
Ditto.

Sadly, that's not the way business is done, though. This poor guy had to fight, and spend hours and hours of his time in order to get Toyota to do the right thing. In the end, Toyota had him with their "contract".

I other words, it's not a Toyota thing - it's a business thing. Sadly, any corporation would have done the same thing. It's standard operating procedure.

-Brad
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