2010 Cargo Net issues and resolution (panel separation)

[zencat]

Originally Posted by DianneWhitmire

Wow, my service department sure is looking pretty clueless about this issue. Odd because they are SO awesome on everything else. Guys, we're really a great team here but this "fix" seems a mystery to some of my service folks.
I'm sorry about that. I'm sitting here with my dealer principal (owner) at my desk right now, showing him this thread and he's ON it. OK? Chris, call me? I wish you'd have called me/come to see me when this was happening... thanks!
Dianne

Thank you, Dianne. You continue to be the BEST. I expect when I come in for my 5000 (still a good 1500 away) this issue will be well known and no problem to fix.

[dchev]

Hello guys,
I just would like to ask if somebody has the part number for new hooks (repair kit) of cargo net to post it.

Thanks

[pdxrose]

Originally Posted by DianneWhitmire

What many do not understand is that your selling dealer is the one with carte blanc to make you happy. A different dealer isn't able to get the replacement part(s) and labor costs FREE - unless there is a TSB# for the issue and right now, there isn't. That's why a different dealer would have to charge UNLESS you have called the national help line and set it up. That's what happens when a "fix" is relatively new and candidly, not a life threatening or urgent issue. They won't TSB a small potatoes issue like a mis-designed cargo net hook. ONly 2 in 10 Prius even get a cargo net installed from factory.
Dianne

Unfortunately, of the 2 of 10, 9 out of 10 of us did not want the cargo port installed option. It was take it or leave it since there were so few cars in July.


My dealer was in Idaho - another reason I will NEVER buy a car out of my metro area again. The local dealer who will get my service business already is eating the cost of replacing the black panels in between the side windows (and end caps) due to the selling dealer putting paint sealant over them. They have been back ordered over a month!

It ruined the finish by permanently clouding it up. So he should not have to pay for this too. Thus, I called Toyota national again today and said either refund the $80 or issue a fix to the local dealer so they don't pay for it. They opened a case and will get back to me - I am not holding my breath

[MaggieMay]

Originally Posted by pdxrose

Unfortunately, of the 2 of 10, 9 out of 10 of us did not want the cargo port installed option. It was take it or leave it since there were so few cars in July.
...

I'm with you - A cargo net was not on my list of must-haves last July, but the car was. Now I have a net that will damage the interior of the car if used. I'm not going to the purchasing dealer for service so... I paid big bucks for a useless net. Arrgggg.

[radiocycle]

Originally Posted by MaggieMay

I'm with you - A cargo net was not on my list of must-haves last July, but the car was. Now I have a net that will damage the interior of the car if used. I'm not going to the purchasing dealer for service so... I paid big bucks for a useless net. Arrgggg.

No MaggieMay! Go to your dealer, like I did, and tell them to order the cargo net fix kit and get it installed on the warranty. It's only $24.00 and they should not hve a problem with that.

[Jasonsprite]

Update (Look at previous posts)
The Cargo net issue was finally resolved . After Toyota reps got involved the problem was fixed. First the CARGO NET FIX IT KIT was installed, this looked ridiculous, and I told them I was not happy with it. (Sorry I didn’t take any pics of this). Then they decided to replace the whole panel. Looks like new now. Thanks to DCH South Bay Toyota in torrance for doing a good job. They were very helpful. (Could be because Toyota reps were involved). They were pretty good about everything.

Ps. If the Cargo net was port installed it should be covered by warranty and should be fixed at any Toyota dealer. Manhattan beach Toyota wanted to charge me $90 to fix it.
If dealers are not willing to make the fix, call Toyota customer service

[going red baby!]

Originally Posted by bps

Ok, as promised, here are some pics! This Prius arrived at the dealership on August 22nd with the fix already in place. I took delivery on August 25th.

The hooks work extremely well and the bolt is very solid. There is also no interference with the tonneau cover -- it opens and closes with ease.

Hope this helps,
Bryan

Thanks for the pics. Looks like the panels are not aligned properly though, could it be that the bolt is too tight? Is it like that on the other side as well?

[radiocycle]

I finally went in to my dealer to have the 'cargo net kit' fix installed. It was late in the afternoon when I got there so I didn't know if there was enough time for them to do the job. As soon as I saw the "kit" I told them to just let me have it and I'd do the 'install' myself.

As I think has been mentioned, it consists of two black plastic plugs to fill the existing holes after you unscrew the plastic hooks. Then there are two metal hooks which fit on the screws which secure the panels to the body; right where the cargo cover tab slots live. An easy fix and covered under warranty.

[going red baby!]

Originally Posted by going red baby!

Thanks for the pics. Looks like the panels are not aligned properly though, could it be that the bolt is too tight? Is it like that on the other side as well?

Is anyone else concerned about this? My car is about to hit the port and I'm thinking I should pay the difference in price for the cargo net and get it from the dealer so that they install it and I can hold them liable for it if it happens in my car.

[Jasonsprite]

Originally Posted by going red baby!

Is anyone else concerned about this? My car is about to hit the port and I'm thinking I should pay the difference in price for the cargo net and get it from the dealer so that they install it and I can hold them liable for it if it happens in my car.

Simple if you get it put in at the dealer and something goes wrong you have to go back to that dealer, not anyone else. If you get it put in at the port, it will be under Toyota warranty and you could go to any dealer and get it fixed.