Do I have to bring my 2010 Prius the the same dealer I bought it from?

[Daveymo]

I bought my 2010 Prius 1/31/10 at a dealer that is not that close to my home. Can I bring it to any dealer for the recall ?

Thanks

PS I am new here and this forum rocks , I have learned so much about my new car by reading these posts.

[ToyotaFleetManager]

Any dealer in the US will work. Just call the dealer of your choice and make an appointment with their service department.

[calopt]

Originally Posted by Daveymo

I bought my 2010 Prius 1/31/10 at a dealer that is not that close to my home. Can I bring it to any dealer for the recall ?

Thanks

PS I am new here and this forum rocks , I have learned so much about my new car by reading these posts.

Do make appointment with the nearest dealer. Please share your result after the service.

[KayakerNC]

Originally Posted by Daveymo

I bought my 2010 Prius 1/31/10 at a dealer that is not that close to my home. Can I bring it to any dealer for the recall ?

If you have a letter for "The Recall", doesn't it mention where you can have the work done?

[Joe166]

Originally Posted by KayakerNC

If you have a letter for "The Recall", doesn't it mention where you can have the work done?

I don't remember what "the letter" said, but warranty and recall work can be done at any franchised dealer.

[chrisj428]

While you are certainly welcome to use any Toyota dealership for warranty/campaign work, as a service advisor for the last nine years, I cannot impress enough how important developing a relationship with your dealership is.

[nerfer]

Originally Posted by chrisj428

While you are certainly welcome to use any Toyota dealership for warranty/campaign work, as a service advisor for the last nine years, I cannot impress enough how important developing a relationship with your dealership is.

And just how does one do that? I've been using the same dealership for some time now, and nobody there would remember me as nobody has seen me more than once, with the exception of the cashier after the work is done. The records are computerized so they know when I last came in, but I think a bit of that is shared across dealerships anyway.

[jdk2]

Originally Posted by chrisj428

While you are certainly welcome to use any Toyota dealership for warranty/campaign work, as a service advisor for the last nine years, I cannot impress enough how important developing a financially advantageous and adversarial relationship with your dealership is.

I fixed that one for you. The dealership is only interested in their bottom line. Your satisfaction never enters into that equation as is evidenced by the numerous complaints noted here and other car enthusist sites.

Originally Posted by nerfer

And just how does one do that? I've been using the same dealership for some time now, and nobody there would remember me as nobody has seen me more than once, with the exception of the cashier after the work is done. The records are computerized so they know when I last came in, but I think a bit of that is shared across dealerships anyway.

Exactly. They don't know you, me or anyone else that comes in from Adam. Their chief goal is to increase profits. Nothing more. Nothing less.

[Superdrol]

lol@ Chris. The dealership dosen't care about the customers, they just care about lining their pockets with money. Car sales associates are some of the most shady people I've ever met.


Any dealer will work b/c they are authorized with Toyota.

[jdcollins5]

Originally Posted by chrisj428

While you are certainly welcome to use any Toyota dealership for warranty/campaign work, as a service advisor for the last nine years, I cannot impress enough how important developing a relationship with your dealership is.

Chris,

I was trying to follow your advice above as this is my first Toyota. The first 5K service went very well. They were well aware of the Prius' 0W20 oil requirement, etc. Gave me a free car wash. Life was good.

Second visit, they used 5W30 oil, the service advisor feeds me BS about a Toyota letter confirming the use of 5W30 oil and they over-inflate my tires to 45 psi. Life is not so good.

So, this relationship needs to be a two-way street, not one-way.

Dwight