Insert DVD Navigation Disk

[Hfxbouy]

Just had the same problem with mine. Never had it out before.
Took it iut and claened it seems fine but will log it here so I can go back if it happens again. Maybe dust is getting in somehow?
I do load CDs often as son borrows can and brings his music!

[daveelt]

I don't load CD's often and it has happen on 3 mornings now. Thing I will have to take to Toyo, but should log first since it is intermitant and may not be happening when I take it in. I have even tried to eject the disk when it is happening and it just says there is not disk in there.....weird.

[eglmainz]

Originally Posted by daveelt

I just got my Prius about 10 days ago and am loving it. Had a Charger RT before, go figure.

I am having this problem with my Nav unit. Did your go away or did you have it fixed?

Thanks

As I was at my dealership this week (it's over an hour away), and I met with the "Master Service Manager". He opened a case for me, and is going to contact Toyota and get back to me. He stated that something similar has occurred from time to time, and in the past what was needed was a new disk (which he stated would be provided if this is the determination), and a system reset. He claimed that this has fixed several over the years, and in one stubborn case, and new NAVI system was installed, again under warranty.

So, the short answer is No, it's not fixed yet, but I am confident it will be resolved in short order.

[garygid]

I have had my NavDVD out 3 times to look at things on the disc label, but no problems.

Handle ONLY by edges and the center hole.
Do NOT touch the surface (as is often done in the movies).

Poor reading is often a dirty read lens (if not a dirty disc).

[PriusRos]

The same thing happened to me when I started up the car this morning. I got the message to load the Nav DVD. I couldn't change to any other screen display and couldn't figure out what to do. I pressed the CD Eject button but that just opens the changer -- I didn't know how to eject it because there was no screen asking me to eject. I seemed to remember that you change the DVD by going through the INFO screen, but that wouldn't come on. I was in a hurry to get to work and didn't have time to look anything up. I held down the INFO button for a while and eventually the system rebooted itself and all was well.

[garygid]

To eject the NavDVD, hold down the Eject button for about 5 seconds, I think.

Or, more normally, Info button, then the on-screen Maps, and on-screen Eject.

[PriusRos]

Originally Posted by garygid

To eject the NavDVD, hold down the Eject button for about 5 seconds, I think.

Or, more normally, Info button, then the on-screen Maps, and on-screen Eject.

This happened to me two more times. The first time, it decided to reboot itself after a few seconds so I thought I could live with that. Maybe I don't have to do anything and it will reboot.

This morning, however, the message came on and stayed there. Nothing I pressed seemed to get it to reboot. The screen display did not change. I didn't have time to fiddle with it. I tried holding down the eject button but nothing happened except that it just lifts the screen and exposes the slots. I continued to hold, nothing happens. If I stop holding the eject button, and then touch it again, it just closes the screen. The message is still there. I think the 5-second rule is when you are actually ejecting CDs (after selecting to do so from the screen), if you hold down the eject button it will eject the CDs including the nav.

This is really annoying.

[PriusRos]

Originally Posted by eglmainz

As I was at my dealership this week (it's over an hour away), and I met with the "Master Service Manager". He opened a case for me, and is going to contact Toyota and get back to me. He stated that something similar has occurred from time to time, and in the past what was needed was a new disk (which he stated would be provided if this is the determination), and a system reset. He claimed that this has fixed several over the years, and in one stubborn case, and new NAVI system was installed, again under warranty.

So, the short answer is No, it's not fixed yet, but I am confident it will be resolved in short order.

Has it been resolved?

[daveelt]

I could be crazy here....but the problem had gone away and is back the last couple of mornings....since it turned chillier again!

Am I nuts or could this be related to temperature? Anyone in the colder areas have this problem?

[eglmainz]

Originally Posted by PriusRos

Has it been resolved?

Not yet. I am bringing into the dealership within the next week or so (I have also just passed the 15k mark, so time for an Oil change).

They told me that all they would be doing the first time I have this issue looked at, is to remove it, make note of some serial information, and run a diagnostic. After that, they will get more information from Toyota, and hope to help me with this.

It has happened one more time now, and each time for me, it has resolved itself, but once. That time, I needed to turn the car off and back on, at which time, it reloaded slowly, but did reload.

I'll update here once I see them.