Insert DVD Navigation Disk

[3PriusMike]

I haven't had the problem with the Nav DVD. But I have had (maybe half way to the same problem). A couple of times a few weeks ago, and then again 2 days ago I have heard the drive (CD or DVD) spinning for no apparent reason. I have no CD in the player and the Nav is off -- I actually have the screen off. Driving normally and with just the radio on and I hear a whirring sound of a drive spinning.
It would be different if it happened all the time. But just one day a few weeks ago and just once a couple of days ago.

(So far this is my worst complaint about the car after ~4 months)

3PriusMike

[PriusRos]

Originally Posted by eglmainz

Not yet. I am bringing into the dealership within the next week or so (I have also just passed the 15k mark, so time for an Oil change).

They told me that all they would be doing the first time I have this issue looked at, is to remove it, make note of some serial information, and run a diagnostic. After that, they will get more information from Toyota, and hope to help me with this.

It has happened one more time now, and each time for me, it has resolved itself, but once. That time, I needed to turn the car off and back on, at which time, it reloaded slowly, but did reload.

I'll update here once I see them.

This is frustrating. It's happened to me about 5 or 6 times now. Sometimes it reboots itself within a couple of minutes and sometimes takes longer. The other day, I really needed to use the nav, and wasn't able to. When the error message is on screen, it's not just the nav that doesn't work -- the audio and other displays are all inaccessible.

I took it to a dealer this morning and had to wait for about an hour and twenty minutes for them to come back and tell me they ran all the diagnostics but couldn't find anything wrong (of course, it's been working fine recently). They said they have a call in to Toyota. I was hoping they would just give me a new DVD, but no such luck! I asked them how much the new version costs, and I think they said $375! So then I asked them whether they had an old version DVD that they could just replace it with, and they said they didn't have any.

[tumbleweed]

Originally Posted by PriusRos

This is frustrating. It's happened to me about 5 or 6 times now. Sometimes it reboots itself within a couple of minutes and sometimes takes longer. The other day, I really needed to use the nav, and wasn't able to. When the error message is on screen, it's not just the nav that doesn't work -- the audio and other displays are all inaccessible.

I took it to a dealer this morning and had to wait for about an hour and twenty minutes for them to come back and tell me they ran all the diagnostics but couldn't find anything wrong (of course, it's been working fine recently). They said they have a call in to Toyota. I was hoping they would just give me a new DVD, but no such luck! I asked them how much the new version costs, and I think they said $375! So then I asked them whether they had an old version DVD that they could just replace it with, and they said they didn't have any.

Sounds like your getting the run around from dealer that doesn't want to provide any customer service if it looks like a difficult problem. I have run into this with Toyota dealers before. At least send an email to Toyota yourself (don't trust this dealer) and see if they have the same attitude. It's ridiculous for them to expect you to buy a $375 disc to see if it fixes the problem, this is a new system still under warranty. There is no good reason you should be stuck with an unreliable nav system while waiting for a hard failure that may never occur. Good Luck.

[PriusRos]

Originally Posted by tumbleweed

Sounds like your getting the run around from dealer that doesn't want to provide any customer service if it looks like a difficult problem. I have run into this with Toyota dealers before. At least send an email to Toyota yourself (don't trust this dealer) and see if they have the same attitude. It's ridiculous for them to expect you to buy a $375 disc to see if it fixes the problem, this is a new system still under warranty. There is no good reason you should be stuck with an unreliable nav system while waiting for a hard failure that may never occur. Good Luck.

Well, they said they were unfamiliar with this problem and if they really couldn't find a problem and don't know what the problem is, I guess they can't fix it. I suggested they put in a new DVD, but that didn''t go anywhere. They said they are waiting to hear back from Toyota and will call me once they hear. Whom should I call at Toyota? Since several people here have reported this problem, I hope Toyota knows about it and knows what to do to fix it!

I should add that I took a photograph of the error message with me as proof that I have a problem because I knew they probably wouldn't know what I was talking about.

[tumbleweed]

Originally Posted by PriusRos

Well, they said they were unfamiliar with this problem and if they really couldn't find a problem and don't know what the problem is, I guess they can't fix it. I suggested they put in a new DVD, but that didn''t go anywhere. They said they are waiting to hear back from Toyota and will call me once they hear. Whom should I call at Toyota? Since several people here have reported this problem, I hope Toyota knows about it and knows what to do to fix it!

I should add that I took a photograph of the error message with me as proof that I have a problem because I knew they probably wouldn't know what I was talking about.

You could give the dealer a few days and see what they come up with. Who knows?

Toyota's Customer Experience Center is 800-331-4331. The Toyota Owner's Online site is here: Toyota Owners Online | Official Toyota Owners Website You will need your VIN and you can create an account, then just look for the "Contact Toyota" at the bottom of the page after you log in. You can send an email from there.

I think a photo is a good idea or maybe just try to drive it in with the error and have them come out and look at it, if it will stay broke that long.

[PriusRos]

Originally Posted by tumbleweed

You could give the dealer a few days and see what they come up with. Who knows?

Toyota's Customer Experience Center is 800-331-4331. The Toyota Owner's Online site is here: Toyota Owners Online | Official Toyota Owners Website You will need your VIN and you can create an account, then just look for the "Contact Toyota" at the bottom of the page after you log in. You can send an email from there.

I think a photo is a good idea or maybe just try to drive it in with the error and have them come out and look at it, if it will stay broke that long.

The error usually occurs in the morning on start-up when I'm on the way to work, so I don't have time to take it in. Also, since it usually reboots and fixes itself at some point, by the time I get to the dealer it would probably be gone. Once, it lasted all the way until I got to the Metro station, and when I came back in the evening it was still there when I started the car -- but immediately rebooted.

Thanks for the link.

[Bobsprius]

Originally Posted by PriusRos

The error usually occurs in the morning on start-up when I'm on the way to work, so I don't have time to take it in. Also, since it usually reboots and fixes itself at some point, by the time I get to the dealer it would probably be gone. Once, it lasted all the way until I got to the Metro station, and when I came back in the evening it was still there when I started the car -- but immediately rebooted.

Thanks for the link.

PriusRos,

If this would become a daily routine, I would opt to leave the car at the dealer and have them check it at startup to see it fail. You only started having this issue correct? Did you take the CD out for any reason or do anything with the Disc Player? Not blaming you but trying to see if some action caused this to start occuring?

Are you using your Defrost in the AM for the windows at all?

Guess I am taking stabs at potential ideas which may affect this to produce the failure? I have not (yet) experienced anything with my NAV like this.

Keep us posted.

[PriusRos]

Originally Posted by Bobsprius

PriusRos,

If this would become a daily routine, I would opt to leave the car at the dealer and have them check it at startup to see it fail. You only started having this issue correct? Did you take the CD out for any reason or do anything with the Disc Player? Not blaming you but trying to see if some action caused this to start occuring?

Are you using your Defrost in the AM for the windows at all?

Guess I am taking stabs at potential ideas which may affect this to produce the failure? I have not (yet) experienced anything with my NAV like this.

Keep us posted.

None of the above. I started having the issue a few weeks ago. Since then, it's happened about 5 more times, but it's not on a regular basis at all. It usually happens immediately on start-up in the morning before I've done anything else, and when it's a little chilly -- although it hasn't been THAT cold here yet. Once, it started okay but then happened after I tried to plug in a destination. I went to Previous Destinations and the screen was all messed up -- there were horizontal striations in the background, and it kind of froze. Then the "insert DVD" message appeared.

It happened again maybe a week ago, then rebooted itself within a few seconds. Since then, it's been behaving perfectly all right. So it's not something that I can leave with the dealer overnight and expect it to occur in the morning.

I'll try and contact Toyota and see what they have to say. A nav system that costs this much should not be failing like this!! (I'm pretty sure it would just be a simple matter of inserting a new DVD.)

[PriusRos]

Oh, I should add -- I did take the DVD out at one point just to look at it out of curiosity. I then replaced it immediately. I honestly don't remember whether it's before I started having the problem or after. But I don't remember having the problem immediately after having removed and replaced the DVD.

[PriusRos]

Originally Posted by PriusRos

Oh, I should add -- I did take the DVD out at one point just to look at it out of curiosity. I then replaced it immediately. I honestly don't remember whether it's before I started having the problem or after. But I don't remember having the problem immediately after having removed and replaced the DVD.

I just remembered why I took out the DVD. The sales rep who sold the car to my friend told us that you can actually play a video DVD by inserting it and pressing and releasing the brake three times -- or something along those lines. So I wanted to see whether this Easter Egg really worked (it didn't, or I didn't get the hand-foot sequence right)!