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[PriusRos]

Originally Posted by PriusRos

Toyota called me today and they told me they are still working on the case but they hadn't heard of this issue before. I told them that I have heard of three other people who have had the problem.,

If you are experiencing this problem, please call Toyota's 800 number so that they know there is more than one person having this issue.

It happened again yesterday. This time, it didn't just freeze. It was flashing like it was starting to reboot. Then it actually started a reboot but looped back into error mode. Eventually, it did reboot, but took 5 or 10 minutes.

I'm getting no further with Toyota. There's a case worker assigned to this, who's pleasant and calls me. However, when I asked him whether there have been other reports of this problem, he said he doesn't know of any. So I told him that I personally know of at least three others, and there must have been others reports in the database -- don't they maintain a database? He said that he doesn't go into the database. So I asked him how would he possibly be able to resolve a problem if he doesn't check the database to see whether others have had the same problem and whether there's a solution. He told me that his job isn't to resolve the problem but to work with the dealer and help the dealer solve the customer's problems! He says that the engineers use the database and that if there's a recurring problem they would create a special bulletin -- but there isn't one on that right now.

He said I should call the service manager Carrie so-and-so at the dealer because she told me to call or visit. I asked him what can they do if they have already looked at it, can't reproduce the problem, and don't know how to solve it. Somebody from the dealer had already called me and I thought it was the same person, and she just asked me whether I was satisfied with my service. I told her that no, because my problem wasn't resolved, then had to explain from the beginning what it was. Well, apparently it wasn't the same person, so he advised me again to give her a call. So I tried to call this Carrie but was unable to get hold of her.

I don't get this. How can the customer satisfaction representatives, or whoever they are, satisfy the customer if they don't have access to the proper resources to help resolve a problem? Apparently they don't get into the technical details. So shouldn't they be coordinating with the technical people on this? I believe the dealer had called Toyota on this issue, so there must be a record of it somewhere!

[Bobsprius]

PriusRos

Well may be experiencing something similar now myself. Tonight when I left work, I noticed the Freeway/Thruway exits which usually populate did not show any data.

Generally it will show the near exit numbers and approximate minutes to each. But the moving icon was working but not the side menu's. So I tried to access the SAT radio and that was inoperative. In fact everything I did, seemed to be in time delay. So I pulled the car over and turned off and on, and it came back up, but the side menu's again were not working. I could however get into the SAT, and CD.

So something is going on here and not exactly as you described but something is askew!

So will be checking the DVD tomorrow AM in the daylight and see if the DVD looks ok?

More to come once I see what I can find out.