Extended Warranty on New Gen III is BAD IDEA!

[adamace1]

2. My other GenIII had a MFD screen go out......it happened at about 80000 miles.
My cost would have been 6800.00 for new, 3800.00 for refurb.... the extended warranty covered that and what did they pay?.... 1600.00 for a refurb unit....... far less than what I would have been charged for the same thing!

For almost seven grand i would have just forgot about fixing the screen and moved on with my life.

[pdxrose]

Originally Posted by Orion

Yes, I had the Platinum coverage.

The discrepancy was in the contract (pages 4 & 5). I know that the "marketing" data states "unlimited". But my years in corporate business have taught me that the only thing that really counts down the line is the contract. I was concerned about how much trouble I might have with proving other claims that might come up. I guess I didn't want that hanging over me.

It may not bother a lot of people, and that's okay. I expect you will have good luck with your contract and I wish you the best.

It would bother me if my contact was different than the sale pitch or promo material. I went to pages 4 and 5 and have noting in my contact (book) about any towing limits. I then called and the TFS rep confirmed I have no limit TO the closest Toyota dealer service shop. So if its 4 miles or 400...that said, I could be 396 miles from home (which I always knew - can't pick and choose). The guy said that there is a limit on Toyota certified cars that come roadside service so perhaps you were the 1 in the million with a contract printing screw up - which does not make you feel any better after the hassles .

[pdxrose]

Originally Posted by adamace1

2. My other GenIII had a MFD screen go out......it happened at about 80000 miles.
My cost would have been 6800.00 for new, 3800.00 for refurb.... the extended warranty covered that and what did they pay?.... 1600.00 for a refurb unit....... far less than what I would have been charged for the same thing!

For almost seven grand i would have just forgot about fixing the screen and moved on with my life.

Since he did not have to pay at all...thats what makes the world go round. I would never buy built in nav but lots of people love it . On the other hand, lots of people could care less about other options. If my AC goes out in year 4, I have friends who would tell me to live without it...same goes for bluetooth or cruise control. Thats not the point. I bought a car with features I wanted so would like them to work. Since I want every single thing to work on the car after 36,000 miles through month 83, I chose to prepay $1,055 and forget about it (except for the debates on this site : ).

[adamace1]

Originally Posted by pdxrose

Since he did not have to pay at all...thats what makes the world go round. I would never buy built in nav but lots of people love it . On the other hand, lots of people could care less about other options. If my AC goes out in year 4, I have friends who would tell me to live without it...same goes for bluetooth or cruise control. Thats not the point. I bought a car with features I wanted so would like them to work. Since I want every single thing to work on the car after 36,000 miles through month 83, I chose to prepay $1,055 and forget about it (except for the debates on this site : ).

LOL i honestly thought it was a typo and i was trying to be funny, I didn't think a screen would cost 7 grand to replace, You could buy over a dozen 42 inch plasma tv's for that much money. Good thing our auto ins does not cover the screen i can see it now " yea the screen stop working in our prius and allstate totaled the car."

[windstrings]

Originally Posted by adamace1

For almost seven grand i would have just forgot about fixing the screen and moved on with my life.

Exactly my point!..... your held hostage for something so simple!
What if something serious would have happened?

Its sad to have a 30K car and have one of the major functions go out and not be able to use it without spending such ridiculous amounts of money.

Its like having a fine computer with no monitor.
Everything still works perfect and is intact, just no way to display it!...
The screen shows alot of info besides maps, but info about the air conditioner, phone interface, maintenance, mileage, efficiency etc etc.

What if your like me and something so simple as you window goes out?
Are you going to never roll that window down ever again because you know if you do, it won't go back up?


Simple things we take for granted become quite serious when they are integrated into everything else.

If something serious happens you will have to either pay the big bucks or let it sit like a piece of scrap metal.

Good luck selling your scrap metal!

[macdonald]

After two months my dealer is still sending me letters offering an extended service agreement. I'm warned to act fast, lol. I'm tired of it.