Toyota of Glendale Promise free first 5k maintennance but...

jwarrenjg · 10-29-2009, 06:39 PM

i felt like a little boy that has been trick w/ a lollipop when i purchse my car first of:

when i purchase the car the dealer told it's free 5k or first oil change maintennance but when i needed it and they told me it doesnt exist i called toyota and they said its not possible only way i can get the 5k for free is to attend a seminar??

how come? when i was debating of getting the car the salesperson used it as one of the promises and no way he mentioned about getting a 5k for free if i attend a seminar. am i the only person experiencing this from a dealer?

so i called the dealer again and one of the salesperson said ok do the seminar at the same time we'll do the oil change then, i finally said ok but when i got there it's a whole different story again they told me i needed to finish the seminar then make an appointment for the free oil change (means i have to go back again) not to mention my 3rd trip to that dealer again so i have to argue with them to finally convince them about my trouble so they finally decide to give me the free oil change but i dont think it's a good way of treating a client.. i find it shady and very unprofessional.

p.s. oh forgot to mention after i called them and telling them that this guy who sold me the car said this.. they answer nope he's no longer with us. but, when i dealt w/ that guy the manager of that dealer was there and im pretty sure he know's what's going on.

eglmainz · 10-29-2009, 06:50 PM

Yes, some salepeople will say anything to get a sale. I would suggest that you ask for anything in writing next time, or 'it did not happen'.

I did attend a new customer seminar, and was given a free oil change coupon (not your dealership, i am in IL) when I attended that seminar.

Next time, buyer beware.

JimboPalmer · 10-29-2009, 06:54 PM

The good news is that you need never use Toyota of Glendale ever again, you can have your oil changed anywhere. You need 0w-20 synthetic oil (Mobil One is popular) and a 2010 oil filter. (call ahead, if your local mechanic does not have any ask if you can buy your own and bring it with you. many vendors make them, not just Toyota) Keep your receipt and your warranty is fine.

cossie1600 · 10-30-2009, 01:05 PM

I had the same thing happened, that's why I always said dealerships are full of scumbags.

Still, get over it, it's a $60 oil change!

10-29-2009, 06:39 PM	#1
jwarrenjg Junior Member Join Date: Jul 2009 Location: los angeles Posts: 27 My Car: 2010 Prius Model: IV Package: Solar Roof Thanks: 5 Thanked 0 Times in 0 Posts Friends: 1	Toyota of Glendale Promise free first 5k maintennance but... i felt like a little boy that has been trick w/ a lollipop when i purchse my car first of: when i purchase the car the dealer told it's free 5k or first oil change maintennance but when i needed it and they told me it doesnt exist i called toyota and they said its not possible only way i can get the 5k for free is to attend a seminar?? how come? when i was debating of getting the car the salesperson used it as one of the promises and no way he mentioned about getting a 5k for free if i attend a seminar. am i the only person experiencing this from a dealer? so i called the dealer again and one of the salesperson said ok do the seminar at the same time we'll do the oil change then, i finally said ok but when i got there it's a whole different story again they told me i needed to finish the seminar then make an appointment for the free oil change (means i have to go back again) not to mention my 3rd trip to that dealer again so i have to argue with them to finally convince them about my trouble so they finally decide to give me the free oil change but i dont think it's a good way of treating a client.. i find it shady and very unprofessional. p.s. oh forgot to mention after i called them and telling them that this guy who sold me the car said this.. they answer nope he's no longer with us. but, when i dealt w/ that guy the manager of that dealer was there and im pretty sure he know's what's going on. Last edited by jwarrenjg; 10-29-2009 at 06:42 PM.

10-29-2009, 06:50 PM	#2
eglmainz Senior Member Join Date: Jan 2009 Location: Chicagoland, IL Posts: 718 My Car: 2010 Prius Model: V Package: Navigation Thanks: 187 Thanked 107 Times in 81 Posts Friends: 8	Re: Toyota of Glendale Promise free first 5k maintennance but... Yes, some salepeople will say anything to get a sale. I would suggest that you ask for anything in writing next time, or 'it did not happen'. I did attend a new customer seminar, and was given a free oil change coupon (not your dealership, i am in IL) when I attended that seminar. Next time, buyer beware.

10-29-2009, 06:54 PM	#3
JimboPalmer Tsar of all the Rushers Join Date: Apr 2009 Location: Greenwood MS USA Posts: 777 My Car: 2009 Prius Model: N/A Package: #5 Thanks: 26 Thanked 156 Times in 125 Posts Friends: 5	Re: Toyota of Glendale Promise free first 5k maintennance but... The good news is that you need never use Toyota of Glendale ever again, you can have your oil changed anywhere. You need 0w-20 synthetic oil (Mobil One is popular) and a 2010 oil filter. (call ahead, if your local mechanic does not have any ask if you can buy your own and bring it with you. many vendors make them, not just Toyota) Keep your receipt and your warranty is fine. Last edited by JimboPalmer; 10-30-2009 at 02:54 PM.

10-30-2009, 01:05 PM	#4
cossie1600 Senior Member Join Date: Jul 2009 Location: CT Posts: 351 My Car: 2010 Prius Model: II Package: No Package Thanks: 0 Thanked 33 Times in 31 Posts Friends: 0	Re: Toyota of Glendale Promise free first 5k maintennance but... I had the same thing happened, that's why I always said dealerships are full of scumbags. Still, get over it, it's a $60 oil change!

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