From the They're Hopeless file

[JackDodge]

http://www.detnews.com/apps/pbcs.dll/artic.../602120372/1148

Two things that bother me the most about this issue: "GM said the issue stems from road salt in cold-weather states." Considering that GM is based in a cold weather state where cold damp weather and road salt are constants during the winter months, you'd think that they'd be able to build a car that wasn't susceptible to it. And, they can't do a good job when it's a recall. This is the kind of thing that makes me wonder where they get the nerve to say that their quality is on par with the Japanese. Unbelievable. Are they ever going to get their act together? What does GM stand for? Gigantic Mess?

[galaxee]

that's about the dumbest thing i've read this week.

sure, place the buyers of your vehicles in an unsafe situation, then tell them you're aware of the situation, then make them pay for it because they live in a certain state.

that's going to win your customers back year after year. no wonder they're going down in flames...

GM= gross mismanagement.

[Jack 06]

Whoa, malorn, did Toyota sneakily buy the Detroit News while we slept? After reading this one, there's a link to yesterday's, entitled, "Turnaround Plan Lacks Magnitude and Creativity". That one does note that GM management did decide not to reward themselves with bonuses for 2005's performance (although they left the door open for '06 bonuses!).

[Jonnycat26]

Don't we all own cars from a company which basically said, for nearly a year at least, "We know your car might die on the road. We'll fix it after it does, rather than before. Enjoy!"

[OUscarb]

Let me chime in here if I can. I have a 2002 Tahoe. I live in Oklahoma, one of the non-recall states. My ABS light started coming on at about 4-6 MPH. I talked to 2 brake repair places, who both told me GM has a major problem with the sensors. So I called GM customer service, and was told "Yes, there is a problem, and NO you aren’t covered under the recall, but you need to get it fixed for it to work properly". After talking/arguing with the representative for a good 15 minutes, he told me to take it to a dealer and have it "Diagnosed" and if it was a sensor, they would try to "help me out". So, the run around begins, I go to David Stanley here on OKC. The Service Advisor, (not tech) tells me they have never heard of the recall, there is no problem with the ABS system on a Tahoe, and their "Bible"(computer) as they called it showed no service bulletins and I was pretty much lying to them, but they could look at it next week. Even though I had all the contact/case #/& recall info in hand. I left there mad and humiliated, and to another dealer I go. After about an hour, City Chevrolet tells me the sensors appear to be ok, BUT, I need a new ABS Module/Computer. The Module is $800 bucks, even though I have the symptoms of bad sensors. So I call GM CS and he tells me he talked to City Chevrolet and the problem is not my sensors, so therefore GM cannot help me, Sorry. So now I am driving around with my ABS light on and not knowing if I've been lied too, or what, but I don't have $1000 extra dollars to "see if they can fix it" Oh and one more thing, City Chevrolet charged me $94.60 to tell me that it is a module problem, not a sensor problem. So now I'm still broke, and GM got a hundred bucks out of me to make it worse.

That's GM....! <_<

[JackDodge]

Originally posted by OUscarb@Feb 12 2006, 03:12 PM
Let me chime in here if I can. I have a 2002 Tahoe. I live in Oklahoma, one of the non-recall states. My ABS light started coming on at about 4-6 MPH. I talked to 2 brake repair places, who both told me GM has a major problem with the sensors. So I called GM customer service, and was told "Yes, there is a problem, and NO you aren’t covered under the recall, but you need to get it fixed for it to work properly". After talking/arguing with the representative for a good 15 minutes, he told me to take it to a dealer and have it "Diagnosed" and if it was a sensor, they would try to "help me out". So, the run around begins, I go to David Stanley here on OKC. The Service Advisor, (not tech) tells me they have never heard of the recall, there is no problem with the ABS system on a Tahoe, and their "Bible"(computer) as they called it showed no service bulletins and I was pretty much lying to them, but they could look at it next week. Even though I had all the contact/case #/& recall info in hand. I left there mad and humiliated, and to another dealer I go. After about an hour, City Chevrolet tells me the sensors appear to be ok, BUT, I need a new ABS Module/Computer. The Module is $800 bucks, even though I have the symptoms of bad sensors. So I call GM CS and he tells me he talked to City Chevrolet and the problem is not my sensors, so therefore GM cannot help me, Sorry. So now I am driving around with my ABS light on and not knowing if I've been lied too, or what, but I don't have $1000 extra dollars to "see if they can fix it" Oh and one more thing, City Chevrolet charged me $94.60 to tell me that it is a module problem, not a sensor problem. So now I'm still broke, and GM got a hundred bucks out of me to make it worse.

That's GM....Piece of crap! <_<

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A lot of us have similar horror stories which is why a lot of us drive Toyotas and won't even consider GM any longer. Cold comfort but welcome to the club Dianne can get you a great deal on a Hilander.

[Potential Buyer]

It sounds like the main problem is the GM dealers. One of them claimed the VIN determined who gets the recall, and it sounds like many others make the customer pay a probably inflated price rather than do a recall, even though GM seems to be saying everyone should get it free. It's a mess.

[JKnight]

Oh, c'mon...it's just the brakes! If you need to stop, just zero in on a Prius and let the laws of physics take their course.

Oops, sorry...thought I was on a GM board.

Never mind.

Jan

[EricGo]

Originally posted by JKnight@Feb 13 2006, 07:44 PM
Oh, c'mon...it's just the brakes! If you need to stop, just zero in on a Prius and let the laws of physics take their course.

Oops, sorry...thought I was on a GM board.

Never mind.

Jan

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[micheal]

Originally posted by Jonnycat26@Feb 12 2006, 03:43 PM
Don't we all own cars from a company which basically said, for nearly a year at least, "We know your car might die on the road.  We'll fix it after it does, rather than before.  Enjoy!"

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We also have cars that when there was a recall, it was on all vehicles that were possibly affected, not just cars in some states.