Important Phone Numbers, e-mail and snail mail addresses

[efusco]

Dear PriusChatters:

In this: http://priuschat.com/forums/viewtopic.php?t=2504 thread someone posted a rather obscure yet important phone number for the "Customer Experience Service Line" : (800) 331-4331 x33 that isn't published on the web site.

We'd like to create a KB article listing all important phone numbers and e-mail addresses as well as snail mail addresses of potential import to those seeking help/information from Toyota for service, support, or whatever.

If you have a phone number or address you feel would be important to list please post it under here. In about a week I'll try to compile these and post an article in the KB. Remember, regional office numbers are good, any alternate numbers for Roadside service, any corporate numbers or CEO addresses, etc...all could be important to someone somewhere along the line.

[Frank Hudon]

Toyota Product Communications
Julie Alfonso (310) 468-4625
Sam Butto (310) 468-7728
Allison Takahashi (310) 468-5315

[Tempus]

Ok, since no one else has done it, I've gone through my paperwork to assemble what is listed in there.

From the Roadside Assistance Card

Emergency Roadside Assistance - Towing or Road Hazard Authorization - 1-877-304-6495

General Vehicle Information and Customer Service - 1-800-331-4331

Free Personal Website Setup

http://www.myToyotaPage.com

Number - 1-800-GO-TOYOTA

Toyota Extra-Care Extended Warrantee (Mid Atlantic)

Note: Different Regions may apparently have different underwriters.

Toyota Motor Insurance Services Inc
AGREEMENT ADMINISTRATOR
POB 9550
Cedar Rapids, IA 52409-9550

Toyota Claims 1-800-228-8559
8AM-7PM M-F, 9AM-1PM Sat, US Central Time

email: extracare@toyota.com

Prior Repair Authorization Required - Contact Selling Dealer First

Towing, Car Rental and Dislocation Claims must be submitted to the Agreement Administrator Address.

Transferrable within 90 days of Title Transfer - Transfer fee $50

Full Refund within 30 days of Purchase, Pro-Rata refund after that, both minus $25 processing fee.

Toyota Motor Insurance Services Inc. is the Administrator of the Vehicle Service Agreement Program. Toyota Motor Insurance Services Inc. is doing business as "Toyota Motor Services Company" in New York and Vermont and as "Toyota Motor Insurance Agency" in Oklahoma. In Florida, Toyota Motor Insurance Company is the Administrator.

Port Option Wheel Locks

For Replacement 'Keys' ($10) or 'Locks' ($7)

McGard, Inc
3875 Calfornia Road
Orchard Park, NY 14127-4198

POB 102
Ft. Erie, ON L2A 5M6

1-800-444-5847
1-716-622-8980

You will need the lock numbers on the registration card, or need to have mailed in the registration card so they will have them on file for you.

Toyota Care Pre-Paid Maintenance

Same Contact Info and Contract Transfer terms as Extra-Care Extended Warrantee

However, if your Pre-Paid Maintenance Agreement includes Roadside Assitance, that number is listed as:

1-800-444-4195

[efusco]

Well done Tempus, perhaps others in different regions can contribute region specific info now. Great work.

[Tempus]

Found these on the Toyota Financial Services Website

https://www.toyotafinancialofsc.com/contact...ontactUsInfo.do

Email Form https://www.toyotafinancialofsc.com/contact...act_us_form.jsp

Account information is available 24 hours a day by calling our Automated Customer Service line at the toll-free number below. Customer Service Representatives are also available Monday through Friday, between 7:00 a.m. - 7:00 p.m. and Saturday between 8:00 a.m - 5:00 p.m., in your local time zone.

Customer service: 1-800-874-8822

End of Lease: 1-800-286-0652

Call us with your inquiries for vehicle protection products Monday through Friday, 7:00 a.m. - 7:00 p.m., Central Time.

Vehicle Service Agreement (VSA) extended service coverage: 1-800-228-8559

Toyota Auto Care (TAC) prepaid maintenance: 1-800-228-8559

Guaranteed Auto Protection (GAP): 1-800-255-8713

Credit Life and Disability Insurance Claims: 1-800-445-8154

Brochure Requests: 1-800-GO-TOYOTA

Toyota Shareholder Hotline: 1-212-715-7386

Questions regarding Careers@TFS or Investor Relations cannot be handled by phone at this time. For these inquiries, please e-mail us using the form above.

[efusco]

Road hazard claim #: 1-877-304-6495

[jaguaraja]

Allergic to the phone?

Email them!

http://toyota.custhelp.com/cgi-bin/toyota....fcGFnZT0y&p_li=

[endoildependency]

Troy Dietrich
Toyota of Greenfield (MA)
(413) 772-0231

(accidentally deleted from "extended warranty" thread when PC crashed 10/06)

[windstrings]

Originally posted by efusco@Dec 11 2004, 01:30 PM
Road hazard claim #: 1-877-304-6495

[snapback]56756[/snapback]

Even, do you know how to contact BT Tech? do they have phone #, they have charged my card and they gave me a tracking # but I don't know how to track it?

It doesn't correspond to Fedex,ups or usps?

When I go to thier website and login... the contacts and the contact info both do not work. I think they could avoid alot of offense if they either provide a viable way to track the package or be available by phone.

Once people cards are charged.. they don't like it when they can't find if the package has been sent or not. If they were not founded out of Prius chat, I would be really worried!

thanks if you can help.

[jpeachman]

Originally posted by windstrings@Jan 24 2006, 10:45 PM
Even, do you know how to contact BT Tech? do they have phone #, they have charged my card and they gave me a tracking # but I don't know how to track it?

It doesn't correspond to Fedex,ups or  usps?

[snapback]196912[/snapback]

Hi, Windstrings! I'm not Evan, but I can tell you Brian has been including his phone # in most of his recent posts; he lists it as 305-652-3115. Just remember he's in Florida, so keep the time zone differences in mind. BTW, he sent my order UPS, so unless you requested otherwise, that's probably what yours is too. Maybe a typo in your tracking #?

Joe