Anyone else have problems with Stiffening Plate order?

[Danny]

<div class='quotetop'>QUOTE(gilmores33 @ Sep 5 2006, 12:18 PM) [snapback]314575[/snapback]</div>

Any thoughts/feedback/advice would be much appreciated.

Thanks.
KC [/b]

KC - your order was indeed sent out on the 18th to BT Tech, and I've provided your information back to them to see about some tracking information. Hopefully I'll have some information for you soon. Brian and I have had problems in the past with emails disappearing into cyberspace, but hopefully that is not the problem here.

<div class='quotetop'>QUOTE(Pinto Girl @ Sep 5 2006, 04:39 PM) [snapback]314728[/snapback]</div>

I also ordered a stiffening brace nearly a month ago; have heard nothing since.
[/b]

Pinto Girl - you're right, you did process a payment to PayPal, but the order was never completed in the PriusChat Shop software. I've said this in the past and I'll say it again, if you don't click all the way through PayPal back to the PriusChat Shop until you receive an order confirmation number from the PC Shop itself (NOT PayPal), your order did not make it into the Shop software and that does cause delays with orders. I've sent an email to you to confirm your order contents, and after I receive confirmation I'll get your order out ASAP.

I apologize for those who have issues with the shop - 99% of the orders process through just fine and are usually turned around within 1-2 business days. Lately things have been busy with the site hack and a large project that I'm working on (part of which will improve the site's Shop), but it is my fault for being behind on emails, so I apologize.

[esskay]

I ordered a plate via PriusChat in mid July. I sent several emails over the following 5 or so weeks to the PriusChat Shop email address asking for follow up on status, and never received any response (even to this day). Eventually in late August I got fed up and just called BT Tech directly. Betsy at BT sorted things out within a day or two and I had the plate in hand shortly thereafter...wish I had called earlier rather than waiting on the emails to PC shop. Nothing personal intended to Danny as I see his mea culpa above, but quite frankly I must admit it was a frustrating experience on the PC shop side. On the other hand, I was quite pleased with BT's handling of my order once I got in touch directly.