Non-refundable deposit

Larry_R · 06-09-2007, 10:16 AM

Hi - I've ordered a new Prius, but my Naples, FL dealer either can't or won't seem to find the car I've ordered. In such a case, is the "non-refundable partial payment" I gave them returnable to me? I've only signed a vehicle locator paper, not a formal contract. Need a little help here, please!

ystasino · 06-09-2007, 10:22 AM

<div class='quotetop'>QUOTE(Wryter @ Jun 9 2007, 10:16 AM) [snapback]458626[/snapback]</div>

Quote:

Hi - I've ordered a new Prius, but my Naples, FL dealer either can't or won't seem to find the car I've ordered. In such a case, is the "non-refundable partial payment" I gave them returnable to me? I've only signed a vehicle locator paper, not a formal contract. Need a little help here, please!
[/b]

How long has it taken the dealer? Do you have the papers you signed? What do they say? There must be a limit after which this becomes void.

Larry_R · 06-09-2007, 10:27 AM

<div class='quotetop'>QUOTE(ystasino @ Jun 9 2007, 10:22 AM) [snapback]458630[/snapback]</div>

Quote:

How long has it taken the dealer? Do you have the papers you signed? What do they say? There must be a limit after which this becomes void.
[/b]

It's been ten days, with no answer when I call the sales-guy. The paper is a standard "vehicle locator" document that just says what the car is, the agreed-on price, what the trade is, and my "non-refundable" partial payment listed at the bottom. I signed the paper, but the salesman did not. doesn't give any time frame, etc.

ystasino · 06-09-2007, 10:44 AM

<div class='quotetop'>QUOTE(Wryter @ Jun 9 2007, 10:27 AM) [snapback]458633[/snapback]</div>

Quote:

It's been ten days, with no answer when I call the sales-guy. The paper is a standard "vehicle locator" document that just says what the car is, the agreed-on price, what the trade is, and my "non-refundable" partial payment listed at the bottom. I signed the paper, but the salesman did not. doesn't give any time frame, etc.
[/b]

I don't think 10 days is that long, but it's crazy that the salesman won't tell you when your car might arrive. Did you ask him/her?

In my experience you will have to wait a "reasonable" amount of time it could take the dealer to locate the exact vehicle you ordered and may even have to import it from Japan. That's what my logic says. If you want to go to that dealer and ask for another vehicle then who knows, is that dealer really far?

inventor00 · 06-09-2007, 10:48 AM

Talk to the fleet manager- they usually are a little more upfront...

Larry_R · 06-09-2007, 11:14 AM

Trying to get an answer - any answer from the sales-guy. E-mail? Nope. Dealer phone? Nope. Cell phone? Nope. Guess I have to go in and camp out or trap him as he goes out for lunch? Hmm. . .should have dealt with the Ft.Myers Toyota folk, who came in with an $800 higher deal, but who DO answer phone calls!

jimmylozza · 06-09-2007, 11:56 AM

There is a lot of turnover in automotive sales. Did you ask the operator if the person still works there?

mingler · 06-09-2007, 12:03 PM

Are you sure it's non-refundable? Whenever I've put a deposit down it's refundable and if I've given a credit card they usually don't even charge it.

SW03ES · 06-09-2007, 12:52 PM

<div class='quotetop'>QUOTE(Wryter @ Jun 9 2007, 10:16 AM) [snapback]458626[/snapback]</div>

Quote:

Hi - I've ordered a new Prius, but my Naples, FL dealer either can't or won't seem to find the car I've ordered. In such a case, is the "non-refundable partial payment" I gave them returnable to me? I've only signed a vehicle locator paper, not a formal contract. Need a little help here, please!
[/b]

Never, ever pay a non-refundable deposit again. I've ordered multiple cars in allocation like that and always paid REFUNDABLE deposits. If you're special ordering the car thats one thing, but just getting the dealer to allocate it for you, non-refundable or go down the road to another dealer

Larry_R · 06-09-2007, 02:49 PM

In this case, they charged my credit card the next morning. Hmm. . .and yes, the guy still works there - at least it's his voice on his two voice-mails! Heck - maybe he IS gone???

Think I'll drop in at the dealership - having a 6-2, 230-pound guy standing in front of you is a bit more intimidating than a ringing phone. . .

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06-09-2007, 10:16 AM	#1
Larry_R Wryter Join Date: Jun 2007 Posts: 85 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Hi - I've ordered a new Prius, but my Naples, FL dealer either can't or won't seem to find the car I've ordered. In such a case, is the "non-refundable partial payment" I gave them returnable to me? I've only signed a vehicle locator paper, not a formal contract. Need a little help here, please!

06-09-2007, 10:48 AM	#5
inventor00 Orange County Prius Club Join Date: Dec 2003 Location: Newport Beach,CA Posts: 773 My Car: 2005 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 1	Talk to the fleet manager- they usually are a little more upfront...

06-09-2007, 11:14 AM	#6
Larry_R Wryter Join Date: Jun 2007 Posts: 85 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Trying to get an answer - any answer from the sales-guy. E-mail? Nope. Dealer phone? Nope. Cell phone? Nope. Guess I have to go in and camp out or trap him as he goes out for lunch? Hmm. . .should have dealt with the Ft.Myers Toyota folk, who came in with an $800 higher deal, but who DO answer phone calls!

06-09-2007, 11:56 AM	#7
jimmylozza Join Date: Jan 2007 Posts: 140 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	There is a lot of turnover in automotive sales. Did you ask the operator if the person still works there?

06-09-2007, 12:03 PM	#8
mingler Red Prii Rule Join Date: Apr 2007 Posts: 94 My Car: 2007 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Are you sure it's non-refundable? Whenever I've put a deposit down it's refundable and if I've given a credit card they usually don't even charge it.

06-09-2007, 02:49 PM	#10
Larry_R Wryter Join Date: Jun 2007 Posts: 85 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	In this case, they charged my credit card the next morning. Hmm. . .and yes, the guy still works there - at least it's his voice on his two voice-mails! Heck - maybe he IS gone??? Think I'll drop in at the dealership - having a 6-2, 230-pound guy standing in front of you is a bit more intimidating than a ringing phone. . .