Coastaltech not responding?

[barryhund]

I just received my 2005 silver prius with all options. Last week. I love this car. I have since done the following.
1. Tinted the windows.
2. Installed the PriusXM kit (priusxm.com) great kit (dvd must see).
3. Ordered the wetokole seat covers.
4. Got my Cingular Treo 650 BT working great with the BT Hands free even sent all my contacts at one time. Sound quality is great, better than the v600 motorolla the only down sides are A.) no Signal Strength meter and B.) no ringer but the stero mutes and the handset rings so your not going to miss a call.

The only problem I have had is that I ordered lots of stuff from coastal tech. They took my credit card information and order but I received no confirmation. Yes I know, most if not everything is a pre-order but a receipt of some kind would be helpfull. I emailed and requested a receipt and got no response.

My question is does anyone know coastal tech and is my experience a fluke anyone have any Ideas on what I should do now?

Thanks for a great forum I look forward to being here often.

[efusco]

My question is does anyone know coastal tech and is my experience a fluke anyone have any Ideas on what I should do now?

Coastal is a tiny niche' family run business. They go on vacation from time to time, they get busy from time to time, they run out of stock from time to time.

But, they're decent honorable people and will take care of you...be patient. They're probably waiting until they have your order ready and I have heard that the EV mod may be out of stock. Plus, the pre-order, you won't get. It took about 4-5 days to get an e-mail saying they had my pre-order. When they have stuff in stock and are at home they tend to mail quickly.

If you check you'll likely find your CC has not been charged, they don't until they ship.

Try another e-mail to support@coastaletech.com and ask Kelly for an update.

[barryhund]

Great I will not worry and just wait. I am having a lot of fun getting my car all fitted out.

Thanks.

[jeepien]

I've found Coastal to be less than ideally responsive via e-mail. Telephone to the sales (not support) number works better.

[dreichla]

I agree - I called them to to place an order, the woman took about half of my order then put me on hold, and after several minutes, disconnected my call (I got the impression I was interrupting dinner - but I did call the 800 number.)

So - I then placed an order via their website. I called the next day to see if everything went through - but had to leave a voice message asking them to confirm my order. As of yet - still no response from them or confirmation. It's been about a week and a half so far.

Several weeks ago, I also sent them an email requesting additional information on some of their products - and - as of yet - not a peep.

[dreichla]

Has anyone received anything from Coastal lately?

It's been roughly 5+ months since I ordered the NAV bypass (although I'm now using the secret back door method). Still, I'd like to get the Bluetooth mod too.

I received my door locks and mud flaps a while back and am completely happy with them.

[efusco]

nuthin

[SDiego]

I don't think I will be buying anything from them. Much to flakey for me.
How can you run a business and do no reply to your customers if they have questions?

[Tideland Prius]

I think the Nav mod is on back order. I do think Coastal's a tad optimistic at times =).


I think they sort their e-mails. I've noticed that those who have had their e-mails responded where those who needed tech support. All other mails seem to be ignored or trashed.

[hdrygas]

I think they are really good on the R&D end but still working on the production thing. I don't think that Dave was a Business Major, he was too busy learning engineering! I am hoping he or his wife will work the business end out. I have said it before and I will say it again, Costal Dave makes things I want, not things I need. I understand the frustration, but who are you going to call?