Prius brakes and a customer

rick57 · 03-23-2005, 10:58 PM

Heres one you will all get a laugh over.

This afternoon one of our salesmen (supposed to be top Prius salesman here,we do have smarter ones ) came back in the shop and had a question. He was helping a customer who was asking a question about the Prius brakes. He ( the customer) had read on the internet that the Prius brakes are different then any other car and would last the life time of the car. He said that the info stated that after 7 mph the hydraulics were de-activated and the Prius only stopped on the regenerative braking at higher speeds. Can you believe the info some sites put out? Takes all kinds I guess,

**efusco** · 03-23-2005, 11:10 PM

Sounds more like he just misinterpreted the information. Since regenerative braking stops below 8mph he probably assumed that meant that hydrolic braking couldn't occur above 7mph, not realizing it can do both.

DanMan32 · 03-24-2005, 10:28 AM

I'm sorry Mr. ABS and Mr. VSC, you are not allowed to operate since we are going over 7MPH.

No Brakes for you! Next?

xevious · 03-24-2005, 12:49 PM

I'm still in shock that the salesman (gasp!) actually ASKED a Prius Master Technician so that he could report the correct information to his customer. Amazing.

They usually just make up some cock-and-bull story that never fails to elicit an incredulous stare from the informed consumer.

Kudos to that salesperson!

jayman · 03-24-2005, 12:57 PM

<div class='quotetop'>QUOTE(xevious\";p=\"75411)</div>

Quote:

They usually just make up some cock-and-bull story that never fails to elicit an incredulous stare from the informed consumer.[/b]

Boy have you got *that* right. Usually they spout "cock-a-doodle-doo" or "mooooooooooooo!"

**efusco** · 03-24-2005, 01:42 PM

<div class='quotetop'>QUOTE(xevious\";p=\"75411)</div>

Quote:

I'm still in shock that the salesman (gasp!) actually ASKED a Prius Master Technician so that he could report the correct information to his customer. Amazing.

They usually just make up some cock-and-bull story that never fails to elicit an incredulous stare from the informed consumer.

Kudos to that salesperson!

[/b]

In my experience with salesmen is that even going to the tech is a bit of showboating. "Look what I'll do for you". Also, he probably realized he didn't know the exact answer and that the customer had some knowledge he didn't.

**TonyPSchaefer** · 03-24-2005, 02:16 PM

<div class='quotetop'>QUOTE(DanMan32\";p=\"75332)</div>

Quote:

No Brakes for you! Next?[/b]

:lolup: :lolup:

03-23-2005, 10:58 PM	#1
rick57 Senior Member Join Date: Feb 2005 Location: Circleville, Ohio Posts: 565 My Car: Other Non-Hybrid Package: N/A Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Prius brakes and a customer Heres one you will all get a laugh over. This afternoon one of our salesmen (supposed to be top Prius salesman here,we do have smarter ones ) came back in the shop and had a question. He was helping a customer who was asking a question about the Prius brakes. He ( the customer) had read on the internet that the Prius brakes are different then any other car and would last the life time of the car. He said that the info stated that after 7 mph the hydraulics were de-activated and the Prius only stopped on the regenerative braking at higher speeds. Can you believe the info some sites put out? Takes all kinds I guess, __________________ Rick Angles Toyota Master Diagnostic Technician Toyota Hybrid Technician Germain Toyota Columbus, Ohio

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03-23-2005, 11:10 PM	#2
efusco Troll Slayer Join Date: Nov 2003 Location: Nixa, MO Posts: 12,936 My Car: 2004 Prius Package: #9 Nominated 1 Time in 1 Post TOTM Awards: 0 Friends: 21	Sounds more like he just misinterpreted the information. Since regenerative braking stops below 8mph he probably assumed that meant that hydrolic braking couldn't occur above 7mph, not realizing it can do both.

03-24-2005, 10:28 AM	#3
DanMan32 Join Date: Aug 2004 Location: Tampa Bay, FL Posts: 3,775 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	I'm sorry Mr. ABS and Mr. VSC, you are not allowed to operate since we are going over 7MPH. No Brakes for you! Next?

03-24-2005, 12:49 PM	#4
xevious Join Date: Jan 2004 Location: Oregon Posts: 187 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	I'm still in shock that the salesman (gasp!) actually ASKED a Prius Master Technician so that he could report the correct information to his customer. Amazing. They usually just make up some cock-and-bull story that never fails to elicit an incredulous stare from the informed consumer. Kudos to that salesperson!