BT Tech Stiffening Plates are NOW shipping!!

BT Tech · 09-21-2006, 10:54 PM

I am happy to report that we just received our newest batch of BT Tech Prius Stiffening Plates and NOW have them back in STOCK!!

We have been out of them for close to a month now and I wanted to let everyone know that if you have had your plate on backorder most of them shipped today and the remainder are going out tomorrow.

When you originally placed your order if you gave a valid email address you should have received or will receive a UPS Quantum View Notify email along with your UPS Tracking number.

I want to thank everyone for their continued patience and wanted to update those that have been waiting for their stiffening plate to arrive.

nylion · 09-22-2006, 03:26 PM

<div class='quotetop'>QUOTE(BT Tech @ Sep 21 2006, 10:54 PM) [snapback]323211[/snapback]</div>

Quote:

I am happy to report that we just received our newest batch of BT Tech Prius Stiffening Plates and NOW have them back in STOCK!!

We have been out of them for close to a month now and I wanted to let everyone know that if you have had your plate on backorder most of them shipped today and the remainder are going out tomorrow.

When you originally placed your order if you gave a valid email address you should have received or will receive a UPS Quantum View Notify email along with your UPS Tracking number.

I want to thank everyone for their continued patience and wanted to update those that have been waiting for their stiffening plate to arrive.
[/b]

That's nice to hear, but not only have I been waiting about a month, but never received that email saying anything shipped. You did, of course, charge my credit card about a month ago. Generally when I pay for something, I expect a product to be shipped promptly or an email sent explaining any delays.

As of now, I am very disappointed in BT Tech. I have read the great reviews of the plate, but have received absolutely nothing to date.

Bob

BT Tech · 09-22-2006, 06:31 PM

Bob, did you purchase your plate directly from us or through the Prius Chat store? The reason I ask is because most people purchase our stiffening plate through the on-line Prius Chat store in which case they process (charge) your credit card upon taking the order.

We generally will only charge your card when we actually ship the product when people purchase directly from us.

<div class='quotetop'>QUOTE(NYLion @ Sep 22 2006, 03:26 PM) [snapback]323518[/snapback]</div>

Quote:

That's nice to hear, but not only have I been waiting about a month, but never received that email saying anything shipped. You did, of course, charge my credit card about a month ago. Generally when I pay for something, I expect a product to be shipped promptly or an email sent explaining any delays.

As of now, I am very disappointed in BT Tech. I have read the great reviews of the plate, but have received absolutely nothing to date.

Bob
[/b]

nylion · 09-23-2006, 04:50 PM

<div class='quotetop'>QUOTE(BT Tech @ Sep 22 2006, 06:31 PM) [snapback]323628[/snapback]</div>

Quote:

Bob, did you purchase your plate directly from us or through the Prius Chat store? The reason I ask is because most people purchase our stiffening plate through the on-line Prius Chat store in which case they process (charge) your credit card upon taking the order.

We generally will only charge your card when we actually ship the product when people purchase directly from us.
[/b]

I purchased it from the PriusChat store. However, I have not received notification from you that you shipped the BT plate to me as of today Saturday. Your posting claimed all were to have shipped by Friday. I am seriously concerned that I am out over $160 and not getting anything.

BT Tech · 09-23-2006, 06:54 PM

Okay.. Let's clarify a few things then. BT Tech did NOT take your money as your previous post indicated. Since you ordered it through the PC store THEY process your order and at the same time charge your card not BT Tech.

We simply receive the orders from the online store in the form of a purchase order and then process and ship them out. In your case your order was placed at a time when we did not have stock. What we do is accumulate all of the orders and as soon as we receive our production run of plates all pending orders are shipped.

If you have not received a Quantum View notification via email it is probably due to one of two things:

1: We received and shipped your order but had an invalid email address

2: We did not receive your order

What I suggest you do is to drop me a PM or call my office on Monday at the number listed below so we can take your name and address and see if we have a pending order for you.

I can assure you that nobody here is out to get you and that you will receive your BT Tech stiffeing plate.

<div class='quotetop'>QUOTE(NYLion @ Sep 23 2006, 04:50 PM) [snapback]324012[/snapback]</div>

Quote:

I purchased it from the PriusChat store. However, I have not received notification from you that you shipped the BT plate to me as of today Saturday. Your posting claimed all were to have shipped by Friday. I am seriously concerned that I am out over $160 and not getting anything.
[/b]

**efusco** · 09-23-2006, 07:50 PM

<div class='quotetop'>QUOTE(BT Tech @ Sep 23 2006, 05:54 PM) [snapback]324047[/snapback]</div>

Quote:

Okay.. Let's clarify a few things then. BT Tech did NOT take your money as your previous post indicated. Since you ordered it through the PC store THEY process your order and at the same time charge your card not BT Tech.
[/b]

Let's clarify further, the poster did not suggest that it was BT tech that took his money, only that he might be out $160...a legitimate concern.

BT Tech · 09-23-2006, 07:55 PM

Based on the paragaph below I believed that he was inferring that it was us that took his money without immediately shipping the product. It was not meant to be offenisve in any way but merely explain how the ordering process works.

"You did, of course, charge my credit card about a month ago. Generally when I pay for something, I expect a product to be shipped promptly or an email sent explaining any delays. "

<div class='quotetop'>QUOTE(efusco @ Sep 23 2006, 07:50 PM) [snapback]324061[/snapback]</div>

Quote:

Let's clarify further, the poster did not suggest that it was BT tech that took his money, only that he might be out $160...a legitimate concern.
[/b]

**efusco** · 09-23-2006, 08:34 PM

<div class='quotetop'>QUOTE(BT Tech @ Sep 23 2006, 06:55 PM) [snapback]324063[/snapback]</div>

Quote:

Based on the paragaph below I believed that he was inferring that it was us that took his money without immediately shipping the product. It was not meant to be offenisve in any way but merely explain how the ordering process works.

"You did, of course, charge my credit card about a month ago. Generally when I pay for something, I expect a product to be shipped promptly or an email sent explaining any delays. "
[/b]

My mistake, hadn't noticed that accusation in the earlier post...

Ari · 09-23-2006, 11:26 PM

Ordering from PC is not like ordering from amazon.com.

However, whenever I sent an email to Danny or called Brian about my stiffener plate order, I quickly got a response. I was also "out" $165 for quite a while before my order shipped, but I don't feel ripped off because at least they were courteous and responsive. There are other braces for the Prius out there besides the BT plate so we don't have to order through PC - it's just a good price for a good product, at least based on most of the reviews.

Just my $0.02.

Bearcatzzz · 09-24-2006, 01:55 AM

Brian, my big complaint is that when I ordered my plate the page I viewed said order quickly, that they were in stock. I ordered end of August. I was under a time deadline as I had hand surgery on the 20th. I checked with Danny and he said there should be no problem getting it to me by the 19th. (Part of the problem lies with Danny).

Some expect instant delivery like Amazon and others. Most can be patient if they know that there is a delay. I had called your office a week ago, talked to the lady who answered the phone, she said she would find out (or pass the message to you), and call back. I'm still waiting. A simple 'we're waiting for a shipment' would have been sufficient. E-mails to the effect that you were waiting a shipment would have been OK. No, we wouldn't have been happy, but we would have known the status. Silence can make internet buyer nervous.

You don't deserve the accusations made by other posters. I'm just making a suggestion that might help with some of the complaints.

Thank you for the messages telling us that the plates are on the way.

I'm looking forward to my trying my new plate.

09-21-2006, 10:54 PM	#1
BT Tech Senior Member Join Date: Apr 2005 Location: South Florida Posts: 870 My Car: 2005 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 2	I am happy to report that we just received our newest batch of BT Tech Prius Stiffening Plates and NOW have them back in STOCK!! We have been out of them for close to a month now and I wanted to let everyone know that if you have had your plate on backorder most of them shipped today and the remainder are going out tomorrow. When you originally placed your order if you gave a valid email address you should have received or will receive a UPS Quantum View Notify email along with your UPS Tracking number. I want to thank everyone for their continued patience and wanted to update those that have been waiting for their stiffening plate to arrive. __________________ Thanks!! Brian BT Tech 305-652-3115 Order our BT Tech stiffening plate here: http://priuschat.com/shop/product_in...products_id/21 Order our BT Tech skid plate here: http://priuschat.com/shop/product_in...products_id/99 Order our BT Tech strut tower brace here: http://priuschat.com/shop/product_in...products_id/98

09-23-2006, 11:26 PM	#9
Ari Senior Member Join Date: Aug 2006 Location: San Diego, CA Posts: 165 My Car: 2006 Prius Package: Base Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Ordering from PC is not like ordering from amazon.com. However, whenever I sent an email to Danny or called Brian about my stiffener plate order, I quickly got a response. I was also "out" $165 for quite a while before my order shipped, but I don't feel ripped off because at least they were courteous and responsive. There are other braces for the Prius out there besides the BT plate so we don't have to order through PC - it's just a good price for a good product, at least based on most of the reviews. Just my $0.02. __________________ 2006 #1 Magnetic grey

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09-24-2006, 01:55 AM	#10
Bearcatzzz Join Date: Jul 2006 Posts: 97 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Brian, my big complaint is that when I ordered my plate the page I viewed said order quickly, that they were in stock. I ordered end of August. I was under a time deadline as I had hand surgery on the 20th. I checked with Danny and he said there should be no problem getting it to me by the 19th. (Part of the problem lies with Danny). Some expect instant delivery like Amazon and others. Most can be patient if they know that there is a delay. I had called your office a week ago, talked to the lady who answered the phone, she said she would find out (or pass the message to you), and call back. I'm still waiting. A simple 'we're waiting for a shipment' would have been sufficient. E-mails to the effect that you were waiting a shipment would have been OK. No, we wouldn't have been happy, but we would have known the status. Silence can make internet buyer nervous. You don't deserve the accusations made by other posters. I'm just making a suggestion that might help with some of the complaints. Thank you for the messages telling us that the plates are on the way. I'm looking forward to my trying my new plate.