How to reset Hymotion battery properly

[jessebismarcknd]

I am trying to reset my Hymotion circuit breaker. In the manual, it shows a picture with the reset position showing the button protruding quite a ways outward....then if in the "on" position, it is pushed in.

Do you have to use quite a bit of force to get it to go to the "reset" position? When I touch this button, it seems like it really doesn't do anything. I don't want to force it in too much. Maybe their picture is a little deceiving in the manual? It sure looks like to me when it's reset that the button is supposed to stick out quite a ways. Is this correct?

[TheForce]

I never had to reset mine so I don't know. I never had to reset a breaker like that either.


What exactly is wrong with your battery? Are you sure the breaker tripped and needs reset?

[mrbigh]

Originally Posted by jessebismarcknd

I am trying to reset my Hymotion circuit breaker. In the manual, it shows a picture with the reset position showing the button protruding quite a ways outward....then if in the "on" position, it is pushed in.

Do you have to use quite a bit of force to get it to go to the "reset" position? When I touch this button, it seems like it really doesn't do anything. I don't want to force it in too much. Maybe their picture is a little deceiving in the manual? It sure looks like to me when it's reset that the button is supposed to stick out quite a ways. Is this correct?

I would get in contact with Hymotion immediately, it is not a rational thing to happen.

[jessebismarcknd]

Originally Posted by mrbigh

I would get in contact with Hymotion immediately, it is not a rational thing to happen.

The reason I am trying to reset it is due to a problem I started having about a week ago. I had been using the Hymotion system for about 7,000 miles and had not run across any issues (other than the known issue where the 12v battery can be discharge especially in cold weather). I would drive the car everyday and get home and plug it in. Most nights it would sit for about 11 hours plugged in until the next morning. About a week ago, I unplugged it in the morning and hit the power button. It would not start. The headlights worked as well as the interior lights. The light on the dashboard indicating it recognized the key was light up. The taillights would go on if stepping on the brake. However, it would not start. After more research (done on priuschat.com), I found I could disable the Hymotion system completely by plugging it into the bridge plug in the back of my trunk. I did this and the car operated normally and would turn on just fine (of course minus the Hymotion system).

To me, it almost looked as though the Hymotion system was doing the thing it does where it deactivates the power button when it is plugged in as a safety feature to prevent driving it off while plugged in.....except now it was NOT plugged in.

I am guess it's just confused thinking it's probably still plugged in, even though it's not. I tried plugging it in again thinking maybe it might reset something...didn't have any luck there. I tried leaving it plugged in and then tried to start (thinking maybe it might be doing things in reserve)...didn't have any luck there.

In looking at the L5 manual, it shows that you can reset the circuit breaker by pressing a white button. The manual shows that it looks like it is supposed to protrude out quite a bit after pressing it. When I press it, it doesn't seem to protrude at all. I just thought that maybe if I could reset it this way, it might go back to normal.

I've been trying to contact A123/Hymotion for the past three days...I've left voice mails daily and e-mails and haven't heard a word back from them. Are they usually this poor at returning calls to customers? I'm getting a little frustrated!

[mrbigh]

Originally Posted by jessebismarcknd

I've been trying to contact A123/Hymotion for the past three days...I've left voice mails daily and e-mails and haven't heard a word back from them. Are they usually this poor at returning calls to customers? I'm getting a little frustrated!

The best part is that you are under warranty not mater what. The frustrating point is not knowing what to do but, the other good part is that you can operate your vehicle as it was intended to be, a hybrid car.
I do not know what's the turn around time for their customer service issues, but still, you are under warranty and you should mention to have your general warranty extended because of your lack of use because of malfunction.
My best advice, have a service Tech repair/upgrade your equipment

[jessebismarcknd]

Originally Posted by mrbigh

The best part is that you are under warranty not mater what. The frustrating point is not knowing what to do but, the other good part is that you can operate your vehicle as it was intended to be, a hybrid car.
I do not know what's the turn around time for their customer service issues, but still, you are under warranty and you should mention to have your general warranty extended because of your lack of use because of malfunction.
My best advice, have a service Tech repair/upgrade your equipment

I finally got a hold of somebody at Hymotion. It sounds like I will probably have to take it in to get repaired. My closest "Green Chip" center is about 350 miles away, but that one is in Canada so if I went to that one I'd have to wait several weeks for a passport. I think the next closest is in Wisconsin about 700 miles away. Sounds like I'm going to have to have a road trip! I'm just thankful I was able to contact someone. The only thing he had me try was to check that orange service plug thing on the battery to make sure it was pushed down all the way. He said that sometimes that can get jarred lose....but I checked it and it turned out that was okay.

He also said that normally that reset button should be depressed all the way.

Maybe I'll get a fresh battery out of the whole deal.

[gkalkas]

[quote=jessebismarcknd; I think the next closest is in Wisconsin about 700 miles away. Sounds like I'm going to have to have a road trip!
[/quote]

I'm sorry for your problem, but thanks for the info about the Madison, WI. "Green Chip" dealer! I was sorry to see my Minneapolis dealer go away, and didn't know about this one.

Let us know what the diagnosis is. And also, how the dealer was.


George

[mrbigh]

Originally Posted by jessebismarcknd

I finally got a hold of somebody at Hymotion. .........
He also said that normally that reset button should be depressed all the way.
Maybe I'll get a fresh battery out of the whole deal.

I'm sorry to hear such an awkward news, now you will be facing the road trip to the repair station some miles away.
Keep us posted of the future progress...........

[TheForce]

You need a passport now to visit out neighbor to the north? I thought you only had to have one when flying not when driving.

Anyway I wish you luck on getting this sorted out soon. Please let us know what the issue was when you get it fixed.

[jessebismarcknd]

Originally Posted by TheForce

You need a passport now to visit out neighbor to the north? I thought you only had to have one when flying not when driving.

Anyway I wish you luck on getting this sorted out soon. Please let us know what the issue was when you get it fixed.

Yep, it looks like it just changed on June 1st of this year (unless this info. is inaccurate).....

Passport Requirements Driving to Canada - Canada Passport Requirements by Land or Sea

Too bad this issue didn't happen last month and I wouldn't have needed a passport!