Hymotion pack issue

[max9952001]

Hello,
I was wondering if anyone has had their Hymotion pack become unresponsive? I received a flash code a few days ago (I did not catch the count) and when next starting the car, had no LED power on the button. Drove home without the pack and plugged in to charge it up. Next day - still no indication of power on the dash LED with switch in the on position - tried toggling and power cycling the car 5 times - no difference. Checked the 15amp circuit breaker on the pack and it is not extended. When I turn the car on I can hear a few clicks from the pack, but again - no indication at the button or on the Display of anything from the pack. When I plug in the pack the break lights come on for a few seconds and turn off (as is normal since the firmware upgrade earlier in the year) - also I believe I hear the battery chargers kick on when plugged in.

I have a call in to Hymotion on this but I am really hoping to find a solution without driving to a CHIP location. The one here in Minneapolis closed. If anyone has suggestions or thoughts on what may be the problem, please let me know and thank you in advance for any help.

[max9952001]

just an update. I spoke with Engineer Jim today from A123. Based on my symptoms he is sending me to Milwaukee for a service call.

I did make one item of progress based on his suggestion. Checking the orange plug just left of the pack, he suggested I ensure it is fully seated down. I pulled it up a little and pushed it back down to lock into place - I then got a flash code on the dash of 3 flashes. After turning the car off and on again - no indication light or flashes on the dash. The battery is still not communicating with or sending additional power to the car - so I'll be driving over to Wisconsin for a service appt.

[ericbecky]

Milwaukee? I hadn't heard anything about a Milwaukee installer.

If for some reason you end up in Madison instead next Saturday morning we will be having our hybrid car club meeting there from 10am-noon at Smart motors. Stop upstairs and visit.

[max9952001]

You are right - Madison. I will stop up - thanks for the invite. Looking forward to getting the problem fixed.

[TheForce]

Hope this will be a quick fix for you. et us know what the problem was and how it was fix. Thats if you can get that information.

[ericbecky]

Originally Posted by max9952001

You are right - Madison. I will stop up - thanks for the invite. Looking forward to getting the problem fixed.

Last minute change... looks like the meeting will be postponed one week until September 21, 10-noon.

Sorry that we'll miss you this time. It would've been great to hear your Hymotion experiences.

[max9952001]

So my service appt. was today. They were unable to schedule it on a Saturday. That was a bit painful burning a vacation day from work to get this done and I am tired from the drive, but positive outcome I think. First off Smart Motors has a very nice service center. I was impressed with the facilities, the equipment used (motion tablets, electronic clipboards, pretty cutting edge stuff). Eric assisted me in getting things started and I took a rental car to run around and burn some time. I got a call by 3pm that the car was all finished and I could come pick it up. They replaced the entire pack. 3 bars driving out and it seemed like a whole new experience. I really think my original pack was defective. Its been months since I've seen the single purple bar and I saw it on this new one. Also, on the original pack, I never saw more than 30 miles on a charge (any time of year, any conditions). Hopefully I have all of the latest hardware and software updates now as well. I'll post back with updates after a few charge/drive cycles to let everyone know if I have any more issues and also if I see improved performance from the new pack.