Like to gamble? Shop here! (C'mon Danny, prove me wrong! Please)

koa · 01-20-2008, 03:45 PM

This is not a new problem as you can see from my post over two years ago. I won't buy from them again. I did receive my order eventually. Good Luck!

What's the deal with the PC store?

**Danny** · 01-21-2008, 12:33 PM

emtownsend - you have the basic facts about the matter correct. Your issue was that we simply overlooked your order when the new shipment of DICE units came in. I am not able to read every post on the forums and I'm not able to respond to every email that I receive due to the sheer quantities, but we do our best to respond in a timely fashion to all inquiries through the Shop. We haven't been able to find any emails from you since July of 2007, so once I saw the dispute on PayPal I was more than willing to look into your issue.

We shipped your unit Friday via USPS Priority Mail and normally you would have received an automatic email notification letting you know that information. Since your DICE shipment was "out of the box" that notification didn't go out to you. So I apologize for that. But, that was Friday, today is Monday. I can't be expected to be on this site 24/7 checking PMs and emails - I normally work from about 9am - 8pm and then 10pm - 1am Monday through Friday.

I do understand the frustrations that some customers have (koa, for example, is a Hawaiian customer and 90% of our vendors only ship to the lower 48), and I have been working for the last few months on addressing previous concerns while I have been building a new shop software.

Communication will be our #1 concern going forward, though. The first step in that will be adding a 800 number for customers to call if they have questions regarding their order.

I appreciate everyone's continued support of the Shop as it is what keeps PriusChat's doors open.

emtownsend · 01-21-2008, 01:19 PM

Quote:

Originally Posted by Danny

Communication will be our #1 concern going forward, though. The first step in that will be adding a 800 number for customers to call if they have questions regarding their order.

I appreciate everyone's continued support of the Shop as it is what keeps PriusChat's doors open.

Thank you Danny! See, that's what I love to see! You are stepping up your game for your customers. Cheers!

PriusinSeattle · 01-21-2008, 02:52 PM

I ordered mud flaps for my '08 in early Dec and received them last week. Although that may seem to some like a long time from start to finish, the Shop had contacted me twice along the way: once to apologize for the delay and another to say the flaps had been shipped. Seems to me like the entire process was handled just fine and I won't hesitate to order form the PriusChat Shop in the future - you guys "have it together" much better than most other grass roots operations.

01-20-2008, 03:45 PM	#11
koa Senior Member Join Date: Aug 2005 Location: Hawaii Posts: 727 My Car: 2006 Prius Package: #8 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Like to gamble? Shop here! (C'mon Danny, prove me wrong! Please) This is not a new problem as you can see from my post over two years ago. I won't buy from them again. I did receive my order eventually. Good Luck! What's the deal with the PC store?

01-21-2008, 12:33 PM	#12
Danny Admin/Founder Join Date: Nov 2003 Location: Columbia, SC Posts: 4,441 My Car: 2006 Prius Package: #8 Nominated 26 Times in 8 Posts TOTM Awards: 1 Friends: 23	Re: Like to gamble? Shop here! (C'mon Danny, prove me wrong! Please) emtownsend - you have the basic facts about the matter correct. Your issue was that we simply overlooked your order when the new shipment of DICE units came in. I am not able to read every post on the forums and I'm not able to respond to every email that I receive due to the sheer quantities, but we do our best to respond in a timely fashion to all inquiries through the Shop. We haven't been able to find any emails from you since July of 2007, so once I saw the dispute on PayPal I was more than willing to look into your issue. We shipped your unit Friday via USPS Priority Mail and normally you would have received an automatic email notification letting you know that information. Since your DICE shipment was "out of the box" that notification didn't go out to you. So I apologize for that. But, that was Friday, today is Monday. I can't be expected to be on this site 24/7 checking PMs and emails - I normally work from about 9am - 8pm and then 10pm - 1am Monday through Friday. I do understand the frustrations that some customers have (koa, for example, is a Hawaiian customer and 90% of our vendors only ship to the lower 48), and I have been working for the last few months on addressing previous concerns while I have been building a new shop software. Communication will be our #1 concern going forward, though. The first step in that will be adding a 800 number for customers to call if they have questions regarding their order. I appreciate everyone's continued support of the Shop as it is what keeps PriusChat's doors open. __________________ PriusChat Offers Discounts on: Extended Warranty - $990 : Pre-Paid Maintenance - $875 : HeatShield SunShades : BT Tech Stiffening Plate : All other Prius Accessories

01-21-2008, 02:52 PM	#14
PriusinSeattle Donny Join Date: Dec 2007 Location: Seattle Posts: 10 My Car: 2008 Prius Package: #2 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Like to gamble? Shop here! (C'mon Danny, prove me wrong! Please) I ordered mud flaps for my '08 in early Dec and received them last week. Although that may seem to some like a long time from start to finish, the Shop had contacted me twice along the way: once to apologize for the delay and another to say the flaps had been shipped. Seems to me like the entire process was handled just fine and I won't hesitate to order form the PriusChat Shop in the future - you guys "have it together" much better than most other grass roots operations.