Horrible customer service from Priuschat's shop

[xvs]

I purchased some side moldings for my new Prius from the Priuschat shop, since I wanted to support the forums here.

They shipped the wrong color and have not responded to my repeated emails and postings to their "contact us" page requesting that they ship the color I ordered. I have received no response at all. There is no telephone number to call either.

I am about to file a refund request with PayPal. This is really no way to run a business.

Apologies if this is not the correct forum to post this in, but I thought people should know.

[blueumbrella]

Originally Posted by xvs

I am about to file a refund request with PayPal.

Forget Paypal, they won't help you. If you decide to go forward with requesting assistance, you will need to contact your credit card company. Hope it works out for the best.

[Boo]

I suggest that you send a PM (Private Message) to Danny.

[radioprius1]

Originally Posted by xvs

I purchased some side moldings for my new Prius from the Priuschat shop, since I wanted to support the forums here.

They shipped the wrong color and have not responded to my repeated emails and postings to their "contact us" page requesting that they ship the color I ordered. I have received no response at all. There is no telephone number to call either.

I am about to file a refund request with PayPal. This is really no way to run a business.

Apologies if this is not the correct forum to post this in, but I thought people should know.

Actually PayPal will help you. Just paste in your order and send paypal a photo showing the color is wrong. After you file the claim escalate it immediately and you'll have your money back in about a week.

[blueumbrella]

Originally Posted by radioprius1

Actually PayPal will help you. Just paste in your order and send paypal a photo showing the color is wrong. After you file the claim escalate it immediately and you'll have your money back in about a week.

Not based on my experience. I followed their instructions and received a message from PayPal saying they could not help and I needed to go back to the seller. I went to my credit card company who took immediate action. Glad to hear you had good results.

[hampdenwireless]

Originally Posted by blueumbrella

Not based on my experience. I followed their instructions and received a message from PayPal saying they could not help and I needed to go back to the seller. I went to my credit card company who took immediate action. Glad to hear you had good results.

Paypal is known to be totally inconsistent. They side with the buyer more often then not but not always. Sometimes their decisions make no sense at all. As a buyer make sure you pay with funds from a credit card, NOT funds from your paypal balance. If you have money in paypal (bad idea) send it to your bank before you pay someone.. then pay the entire amount on a credit card. If something really goes wrong you can reverse the card charge itself but only after filing a paypal official dispute.

[LeadingEdgeBoomer]

My 2010 is supposed to arrive in about two weeks. Through Priuschat Shop I ordered a Weathertech cargo mat, body side moldings in winter gray, windshield sunshade, and rear bumper protector. Each arrived from a different supplier in short order.

So I have no experience with PC Shop in responding to erroneous shipments but, if I did, I would go first to the supplier that furnished the wrong product.

YMMV

[Danny]

Just to update this thread, we've contacted our supplier for the moldings about the incorrect color being shipped and they are working to have a new set sent out. This is actually the first time we've had this issue with this particular supplier, so the process was a bit of a learning process for us.