Some site slowdowns today

**Danny** · 05-21-2008, 11:43 AM

I noticed this morning that the site was noticeably slower than it has been since we moved to the new server, so I inquired with our server admin to find out the cause. I found out that there was a cut in the fiber going to one of the datacenters, so there is increased latency today because of that. Hopefully it'll be back to normal soon.

Quote:

Level3 OC-48 Outage

At 1150 UTC the Level3 OC-48 circuit to Liquid Web went into a down/down
state. The Liquid Web Inc. Network Engineering Team is presently working on
resolving this issue with the upstream provider as quickly as possible.

Until Level3 corrects this issue with the circuit some customers will notice
increased latencies to the data centers. Global connectivity to the data
centers is still intact but in a degraded state presently. We apologize for
the inconveniences that this introduces and are pushing the provider as
quickly as possible to correct this issue.

Update

We have received notification that the Level3 outage is due to a fiber cut
on the transport circuit from our Lansing Michigan based data centers to the
Level3 POP in Southfield Michigan. We are awaiting an ETR from our transport
provider.

Again we would like to thank everyone for the patience and understanding
regarding this issue.

JimboK · 05-21-2008, 12:19 PM

Thanks for the update! It reminded me of my not-too-distant-past dialup days!

LiquidwebBret · 05-21-2008, 01:35 PM

We sorry for the latency issue. At this point we have been told that the fiber line has been cut and the crew is actively working to restore it. They gave us an ETA of about 2.5 hours (from this point). We have several other providers which is why you are online still.

And thank you for your patience in this matter.

tcooper185 · 05-21-2008, 02:14 PM

Kinda cool that someone from the data server company is actually posting here on PriusChat for us. Thanks LiquidwebBret!

hobbit · 05-21-2008, 03:45 PM

Prius vs. backhoe, backhoe wins!
.
_H*

richard schumacher · 05-21-2008, 04:11 PM

Whew. I was afraid that the increase in traffic was already starting to overwhelm the new server. Maybe not for a few more weeks anyway, eh? :_>

05-21-2008, 12:19 PM	#2
JimboK One owner, low mileage Join Date: May 2006 Location: Chesterfield, VA Posts: 1,990 My Car: 2005 Prius Package: #2 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 3	Re: Some site slowdowns today Thanks for the update! It reminded me of my not-too-distant-past dialup days!

05-21-2008, 01:35 PM	#3
LiquidwebBret Junior Member Join Date: May 2008 Posts: 1 My Car: Other Non-Hybrid Package: #4 Touring Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Some site slowdowns today We sorry for the latency issue. At this point we have been told that the fiber line has been cut and the crew is actively working to restore it. They gave us an ETA of about 2.5 hours (from this point). We have several other providers which is why you are online still. And thank you for your patience in this matter.

05-21-2008, 02:14 PM	#4
tcooper185 Senior Member Join Date: Nov 2003 Location: Rock Hill, SC Posts: 107 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Some site slowdowns today Kinda cool that someone from the data server company is actually posting here on PriusChat for us. Thanks LiquidwebBret!

05-21-2008, 03:45 PM	#5
hobbit Senior Member Join Date: Mar 2005 Location: Bahstahn Posts: 2,976 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Some site slowdowns today Prius vs. backhoe, backhoe wins! . _H*

05-21-2008, 04:11 PM	#6
richard schumacher nacreous lacquer Join Date: Mar 2004 Location: United States Posts: 4,126 My Car: 2004 Prius Package: #6 Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Re: Some site slowdowns today Whew. I was afraid that the increase in traffic was already starting to overwhelm the new server. Maybe not for a few more weeks anyway, eh? :_>

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