Discounted Toyota Prius Extended Warranty /Service Contracts

[QuiGonJohn]

Ask Troy about a plan under the listing below:

Toyota Financial Services

[galaxee]

we made a claim on the EW just this past week. no problems at all, gave them the info on the card and the job was done at no cost to us.

[macguyver]

Originally Posted by galaxee

we made a claim on the EW just this past week. no problems at all, gave them the info on the card and the job was done at no cost to us.

galaxee, what issue(s) were resolved and how much would it have cost w/o the EW, if you don't mind my asking? I know you folks had recurring trouble with the HID lights (as do we). I asked Troy about this, knowing that the EW does *not* cover the bulbs, and he indicated that just about everything else should be covered including the ECU (?) if I understand this correctly.

[Boo]

Under the Toyota Extra Care Platinum Plan, all components are supposed to be covered unless it's listed among the List of Excluded Components shown here:

Vehicle Service Agreements

List of Excluded Components

• Accessory Drive Belts
• Batteries
• Body Panels
• Brake Linings, Pads and Shoes
• Bumpers
• Carpet
• Chrome
• Clutch Friction Disk and Pressure Plate
• Dash Cover and Pad
• Door Trim, Handles and Fabric
• Filters
• Fluids
• Glass (including Windshield)
• Headliner
• Heating Hoses, Lines and Tubes
• Hinges
• Hybrid System Main Relays
• Hybrid Vehicle Battery
• Hybrid Vehicle Battery Module/Pack
• Hoses
• Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents
• Lamps
• Light Bulbs
• Nuts, Bolts, Clips, Retainers and Fasteners
• Paint
• Rotors and Drums
• Rust and Corrosion Damage
• Seat Covers
• Service Plug
• Shiny Metals
• Spark Plugs
• Structural Framework and Wells
• Tires
• Vacuum Hoses, Lines and Tubes
• Weather Stripping
• Wheels and Rims
• Windshield Wiper Blades (Rubber Component)

Toyota Financial Services

But this doesn't mean that your dealer's service department will know this. For instance, my dealer's service department didn't even know that the wheel alignment on my 2007 Prius was expressly warrantied for 12 months/20,000 miles.

I think when seeking repair work under the basic warranty or the extended warranty, you should be prepared to make and argue your case.

[toyguy2009]

I just purchased a Platinum warranty from Brad @ Crown Automotive in Lawrence, KS. The price was a little cheaper than Troy, and it was a quick process. I would recommend anyone with a Camry to call him.

Or, you can email me to get his number. I dont want to give it out if he doesn't know I'm posting this.

If you'd like you can just search CROWN AUTOMOTIVE IN LAWRENCE on Google.

Jim

[galaxee]

Originally Posted by macguyver

galaxee, what issue(s) were resolved and how much would it have cost w/o the EW, if you don't mind my asking?

it was a non-crucial fix, could have been ignored without warranty coverage- details here:
http://priuschat.com/forums/care-mai...-pictures.html

[mdh1951]

I have Emailed Troy about 2 weeks ago. I have called Saturday and today(Monday Feb 23rd. My 3 year warantee goes up early next week. Is there any way to contact him directly. I called his number as listed on the chat and just get his answering machine.

Is there any other way to contact him or call you have him email me at mdherbach@att.net

[TOG]

Just a quick reminder, please check your junk mail folders if you don't see a reply from me within a day. (Or by Monday evening, if requesting a quote on the weekend). It seems "Extended Warranty" is a big trigger for a lot of spam detection software.

Checking mdh1951's quote request...the request came in on the evening of the 15th, and I sent back a reply the following day. If anyone has trouble reaching me by phone, you can also call me through the regular dealership switchboard at (413) 772-0231 and have me paged.

Thanks,

Troy

[macguyver]

Originally Posted by Boo

But this doesn't mean that your dealer's service department will know this. For instance, my dealer's service department didn't even know that the wheel alignment on my 2007 Prius was expressly warrantied for 12 months/20,000 miles.

I think when seeking repair work under the basic warranty or the extended warranty, you should be prepared to make and argue your case.

Excellent point, Boo. No one can know (or remember) everything, even if they were sent the memo. Many of us are fighting information overload on a daily basis and your local service center personnel are no exception. I always try to think about doctors, mechanics and support people in general as someone standing on a tennis court with a few ball launchers firing at them. Frequently they are just trying to return the balls flying in their direction and keep them "inside the lines" wherever possible. But some will get returned foul or missed due to the workload and *gasp* their attempt to maintain a normal life and family responsibilities.

Congrats to toyguy2009 on your savings. Unless the difference were substantial, and despite the current economic landscape, I was happy to support Warranty Shack--and thus PriusChat--so this place can stay online.

mdh1951, with minor exceptions, I would assume Troy responds to people fairly quickly. Modern communication technology can be the broken link in the chain more often than we realize.

One note for folks who are thinking about buying their Ext.Warr. through Troy, be sure to mention "Warranty Shack" and that you found the info on PriusChat if you want this site to get financial credit for your sale. On my recent purchase I spaced out and didn't mention this fact. I realized this a few minutes after giving Troy my payment info. I quickly called back and Troy was able to correct my omission.

[DHardy]

I just wanted to say thanks for this thread. I'm about to get myself a 2009 Prius and having this option available is a real godsend! Now I know to not get the factory extended warranty and save myself some ducats!