Discounted Toyota Prius Extended Warranty /Service Contracts

[clifford]

Originally posted by Danny@Jul 8 2004, 04:30 PM
[b]Warranty@priuschat.com with the following information:
PriusChat Username
Name
Address
Telephone # you can be reached at during business hours
Plan you are interested in (you can get quotes for the other service contracts available, but those prices will not be posted to this website)[list]

Feel free to ask any questions you may have, we'll have a Toyota representative will be available to answer your questions.

A quick note from PriusChat concerning using our offer as a way to "pricematch" with your dealer.  Basically, please refrain from doing so.  Telling your dealer about this offer could lead to higher prices in the very near future or completely pulling the deal from this site.  Please read the message from Troy, our PriusChat Warranty Rep, below:

"...If anyone feels that they simply must give their dealer the chance to price match, at the very least, give us the courtesy of keeping us anonymous so you don't ruin it for everyone. Just tell them you have gotten a better price at another dealer, and leave it at that. Don't give them a copy of this thread or one of my emails with all the info they need to go crying to their factory reps about how much money they lost because of us."

[snapback]25940[/snapback]

This warranty is not treated any differently than the original 3/36? Has anyone had trouble using it when it did not come from the dealer you bought the car from?
Thanks

[clifford]

Originally posted by Danny@Jul 8 2004, 04:30 PM
[b]Warranty@priuschat.com with the following information:
PriusChat Username
Name
Address
Telephone # you can be reached at during business hours
Plan you are interested in (you can get quotes for the other service contracts available, but those prices will not be posted to this website)[list]

Feel free to ask any questions you may have, we'll have a Toyota representative will be available to answer your questions.

A quick note from PriusChat concerning using our offer as a way to "pricematch" with your dealer.  Basically, please refrain from doing so.  Telling your dealer about this offer could lead to higher prices in the very near future or completely pulling the deal from this site.  Please read the message from Troy, our PriusChat Warranty Rep, below:

"...If anyone feels that they simply must give their dealer the chance to price match, at the very least, give us the courtesy of keeping us anonymous so you don't ruin it for everyone. Just tell them you have gotten a better price at another dealer, and leave it at that. Don't give them a copy of this thread or one of my emails with all the info they need to go crying to their factory reps about how much money they lost because of us."

[snapback]25940[/snapback]

This warranty is not treated any differently than the original 3/36? Has anyone had trouble using it when it did not come from the dealer you bought the car from?
Thanks

[prez1]

Originally posted by xeolem@Mar 25 2006, 09:48 PM
Hello Everyone,
I was a bit leary about purchasing the warranty from Troy. I'm a first time buyer so I was a bit nervous. But wow, he is really helpful and friendly and super fast.  I mailed him in info on the 15th and received my reciept  and warranty paperwork from him on the 25th. The warranty itself was less than half the price they were trying to sell it to me for at the dealership, they quoted me $2500 initially. I almost laughed!
Thankyou Troy!

[snapback]230285[/snapback]

We purchased a blue 2006 Prius (pkg 7) last thursday, and we were persuaded to buy the extended 7 yr/100,000/$0 warranty. The finance manager told us he would include several other things, all for the bargain of $2600. We were exhausted and just wanted to get out of there with the car, so we gave in. After talking to my brother last night on the phone, and then reading this web site, I realized I had paid too much. turns out their warranty is some 3rd party deal out of Florida. We also had bought the TireXam warranty for $399 and the GAP insurance for $600.

I called Toyota this morning, and was assured that it did not matter who I bought the Toyota warranty from, it would be honored at any Toyota dealer. I then called Troy, and he told me that I had until 3 yrs/36,000 miles to buy the warranty. He also pointed out that since we plan to drive 15-20K miles per year, we could drop down to the 6 yr/100,000/$0 for even less money. He told me that once I had everything cancelled, give him a call or an e-mail and he would fix me up.

This morning I went into the dealer, sat down with the finance manager and ended up cancelling all 3 extras (3599!). I should get my full refund in 14 days, he told me. As soon as I get my refund, I will get the extended from Troy. He was great to discuss it with, and the extra call I made to Toyota put my mind at ease on having my local dealer accept the Toyota warranty. Plus I managed to stay on good terms with the dealer, as I plan on buying more Toyotas locally in the future.

[finally_got_one]

After placing my order for my Prius (#3, Seaside Pearl), I started checking out the various websites. When I got to this one and found the warranty offer, I was amazed and to be honest somewhat skeptical, as this is my first new car and I am very aware of scams. But Troy is very understanding and easy to work with. Thanks greatly to Troy for his help in getting my extended warranty!

[jwb74]

Thanks to Troy! I just got my extended warranty and pre-paid service paperwork. Troy was very helpful and the entire process took two e-mails, one phone call, and one letter (with check). Cost was as advertised. Local dealer service manager assured me he would honor service plan from Toyota Financial Services. That was before I received the Service Certificates and noted the coupons have "Please return to: Toyota of Greenfield" on them. I guess the proof will be in approximately four months when I should hit 5,000 miles, and go to the local dealer for the service.

[TOG]

<div class='quotetop'>QUOTE(jwb74 @ Mar 30 2006, 02:29 PM) [snapback]232503[/snapback]</div>

Thanks to Troy! I just got my extended warranty and pre-paid service paperwork. Troy was very helpful and the entire process took two e-mails, one phone call, and one letter (with check). Cost was as advertised. Local dealer service manager assured me he would honor service plan from Toyota Financial Services. That was before I received the Service Certificates and noted the coupons have "Please return to: Toyota of Greenfield" on them. I guess the proof will be in approximately four months when I should hit 5,000 miles, and go to the local dealer for the service.
[/b]

You won't have any problem because of that... It makes no difference at all to the servicing dealer, all they want is to be paid for the services performed and it doesn't make any difference which dealer is on the coupon. The reason they list the issuing dealer on the coupons is a kind of hint to the customer to bring it to that dealer for the services. Since that is one of the primary highlights of the plan (from the dealers standpoint)...to keep customers coming back for all of their automotive needs, they want the opportunity to sell you non-covered services. i.e. Brakes, tires, alignments, etc... Plus, if you bought your car there, and have all of your services and maintenance done there, you will in all likelyhood purchase your next car from them too. It's all part of the big picture of building a relationship with our customers, and to keep you from ever having to go to another dealer or garage for anything.

And I'd like to thank you and all the members of PriusChat for all the support!!

Troy

[eak354]

Hi Troy! I'm on the second year of the basic warranty, and am still gearing toward getting the extended one from you. Have others from Hawaii purchased you? Any problems with Servco? (yes the endless question with Servco).

I know they should honor it but after inquiries at Servco, (last time i inquired was more than a year ago) it's still up in the air for me. I figure it must be clarified by now if people from Hawaii have been purchasing from you.

[Susan5s]

I have 250 miles left before I exceed 36K miles and so I have to decide very shortly whether to buy the extended warranty or not. Someone else asked this question and I haven't seen an answer: Has anyone *used* the extended warranty for a repair/replacement? Neither this warranty nor the hybrid components warranty covers the hybrid battery relay. Anyone have any experience with that?

I just had a very nice conversation with Troy and I'm just about ready to buy, but with finances and debt what they are, well, another $875 on the credit card is a bit much right now unless it's really worthwhile. Any thoughts?

Susan
04 Silver BC

[ckbarnard]

I emailed Troy via PC on March 9, telling him I was interested in both the extended warranty and the maintenance plan. He responded the same day with detailed information, answering exactly what I asked! (That's gotten to be pretty rare these days--getting your exact questions answered via email.) On March 14(the day after I took delivery of my Prius), I mailed Troy the information he required. A few days later I received a letter from Troy dated March 17, which included an explanation of how things stood, a receipt, copies of the applications for both plans, and an 800 number in case I needed the maintenance service before the contracts/coupons arrived. As someone else posted above, Troy explains that I was already in the system pending arrival of those things. A few days ago, the maintenance contract arrived; today, April 8, the maintenance coupons arrived. Everything's done!

Oh, when I was with the finance manager, he made his offer of the extended warranty for nearly twice what Troy sells it for; I simply responded, "No, thank you," and that was the end of that.

Thank you, Troy, for thoroughly professional, reliable, courteous, and prompt responses and service--and great prices! And thanks to Danny and PriusChat, too! This is a GREAT forum!

[Red Ginger]

<div class='quotetop'>QUOTE(eak354 @ Apr 2 2006, 08:03 AM) [snapback]233817[/snapback]</div>

Hi Troy! I'm on the second year of the basic warranty, and am still gearing toward getting the extended one from you. Have others from Hawaii purchased you? Any problems with Servco? (yes the endless question with Servco).

I know they should honor it but after inquiries at Servco, (last time i inquired was more than a year ago) it's still up in the air for me. I figure it must be clarified by now if people from Hawaii have been purchasing from you.
[/b]

Troy, same question here, please include me in your response.

Mahalo