Anyone had their display replaced?

jeremyandmelissa · 08-06-2007, 12:14 PM

I've got a screen display that's going crazy. Several people have started threads/discussions about what the problems are and they've been very helpful.

My Prius has the standard 3 year/3K miles warranty, and I am under the mileage, but over 3 years (as of March).

I'll have to pay for the replacement out of pocket. Has anyone had this done? More importantly, has anyone out of warranty had it done, and how much did it cost them?

Heeeelp!

**efusco** · 08-06-2007, 12:21 PM

An '04 under 36k...wow.
I've had it done, but was under warranty.
Others have had it done out of warranty. You have a couple options to work through. Call Toyota, plea your case that you're under 36k miles and that this is not a wear item and it's known to be a faulty part and that you're aware of many other cases from your reading here on Priuschat and elsewhere. Some folks have been successful in getting Toyota to pay the entire cost of a refurb replacement. Others had them cover the part but not the labor. Others failed to get them to pay anything. I think it depends upon how you approach it and how persistant you are.

Otherwise you can pay for a refurb replacement...it'll run you around $450. Do not let them jack you around for the 'new' replacement at $3k.

Check the stickies for info on the refurbs.

jeremyandmelissa · 08-06-2007, 12:29 PM

Yeah, and we bought it used! What are the odds?

Refurbished definitely sounds the way to go!

Wow, thanks for the speedy reply! Couple of questions then:

1. Will the refurb part have any warranty (even 1 year) on it?

2. What do you mean by "check the stickies"? Just make sure it's actually refurbished and not just "used"?

Thanks for any and all help! I freakin' LOVE this website!

Frank Hudon · 08-07-2007, 12:20 AM

these things are now showing up in wreckers and most offer a warranty. These guy's know what the new ones cost so tell them 450 will get you a guaranteed refurb'd unit and offer $350 for their used one. Just make sure you get one from a 2k5 for an earlier one and 2k6 and above for the non analog MFD's. They are super easy to change out anymore than an hour labour is way out of line.

Bear68 · 08-09-2007, 10:16 PM

Toyota has a TSB on 04 Prius and Land Cruisers for this issue. Beg and plead with the service manager for assistance and if needed ask for the factory rep. Quite often they will step up and at least pay for the part if you ask politely.

BTW ANY part bought (or replaced by warranty) from Toyota has a 1 year unlimited miles warranty. (Or the remainder of your factory warranty whichever is longer) And if the dealer does the work, Labor is also covered so save your receipts!!

hobbit · 08-09-2007, 11:19 PM

If you wind up having to buy another one outside the refurb plan
you should be able to keep the failed one -- please do if you can,
I'd love to have a look at it. December will be here before you
know it. But try for the refurb anyways to save the bux..
.
_H*

tvgaffer · 08-10-2007, 06:11 PM

<div class='quotetop'>QUOTE(The Bransons @ Aug 6 2007, 11:14 AM) [snapback]491280[/snapback]</div>

Quote:

I've got a screen display that's going crazy. Several people have started threads/discussions about what the problems are and they've been very helpful.

My Prius has the standard 3 year/3K miles warranty, and I am under the mileage, but over 3 years (as of March).

I'll have to pay for the replacement out of pocket. Has anyone had this done? More importantly, has anyone out of warranty had it done, and how much did it cost them?
Heeeelp!
[/b]

I have had this replaced 2 times, ( same symptoms as the TSB warnings )

one replacement was bad and the second one is working good, Replaced out of warrantee and the cost was 550 + 100 installation. If you can find one it is very easy to install not worth $100. It takes about 15min. I also installed a dice ipod integration devise at the same time and recomend it if you like music ( way better than the cassette adapter).java script:emoticon('

',%20'smid_8')

Bear68 · 08-10-2007, 09:29 PM

Hey Hobbit.... Every so often I slap a new MFD in for just this reason.... Next one I get, I will sneak out the backdoor for you....

hobbit · 08-12-2007, 10:08 PM

That would be beaucoups appreciated, but don't get yourself in
trouble for it! PM if/when it happens, though..
.
_H*

bwilson4web · 12-10-2007, 07:44 AM

Hobbit diagnosed the multifunction display problem and repaired one:

http://techno-fandom.org/~hobbit/cars/mfd/

Bob Wilson

08-06-2007, 12:21 PM	#2
efusco Troll Slayer Join Date: Nov 2003 Location: Nixa, MO Posts: 12,828 My Car: 2004 Prius Package: #9 Nominated 1 Time in 1 Post TOTM Awards: 0 Friends: 20	An '04 under 36k...wow. I've had it done, but was under warranty. Others have had it done out of warranty. You have a couple options to work through. Call Toyota, plea your case that you're under 36k miles and that this is not a wear item and it's known to be a faulty part and that you're aware of many other cases from your reading here on Priuschat and elsewhere. Some folks have been successful in getting Toyota to pay the entire cost of a refurb replacement. Others had them cover the part but not the labor. Others failed to get them to pay anything. I think it depends upon how you approach it and how persistant you are. Otherwise you can pay for a refurb replacement...it'll run you around $450. Do not let them jack you around for the 'new' replacement at $3k. Check the stickies for info on the refurbs. __________________ Evan E. Fusco, MD Seaside 04BC9/OEM EVb/NAV & auto-BT/XM Radio, CAN-View, Shark Fin, BT Stiff. Plate, Skid Plate & Strut Support

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08-06-2007, 12:14 PM	#1
jeremyandmelissa Join Date: Apr 2007 Posts: 23 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	I've got a screen display that's going crazy. Several people have started threads/discussions about what the problems are and they've been very helpful. My Prius has the standard 3 year/3K miles warranty, and I am under the mileage, but over 3 years (as of March). I'll have to pay for the replacement out of pocket. Has anyone had this done? More importantly, has anyone out of warranty had it done, and how much did it cost them? Heeeelp!

08-06-2007, 12:29 PM	#3
jeremyandmelissa Join Date: Apr 2007 Posts: 23 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	Yeah, and we bought it used! What are the odds? Refurbished definitely sounds the way to go! Wow, thanks for the speedy reply! Couple of questions then: 1. Will the refurb part have any warranty (even 1 year) on it? 2. What do you mean by "check the stickies"? Just make sure it's actually refurbished and not just "used"? Thanks for any and all help! I freakin' LOVE this website!

08-07-2007, 12:20 AM	#4
Frank Hudon Senior Member Join Date: Jan 2004 Posts: 4,144 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	these things are now showing up in wreckers and most offer a warranty. These guy's know what the new ones cost so tell them 450 will get you a guaranteed refurb'd unit and offer $350 for their used one. Just make sure you get one from a 2k5 for an earlier one and 2k6 and above for the non analog MFD's. They are super easy to change out anymore than an hour labour is way out of line.

08-09-2007, 10:16 PM	#5
Bear68 Senior Member Join Date: Mar 2007 Location: West Palm Beach, FLA Posts: 244 My Car: Package: Nominated 3 Times in 1 Post TOTM Awards: 0 Friends: 5	Toyota has a TSB on 04 Prius and Land Cruisers for this issue. Beg and plead with the service manager for assistance and if needed ask for the factory rep. Quite often they will step up and at least pay for the part if you ask politely. BTW ANY part bought (or replaced by warranty) from Toyota has a 1 year unlimited miles warranty. (Or the remainder of your factory warranty whichever is longer) And if the dealer does the work, Labor is also covered so save your receipts!!

08-09-2007, 11:19 PM	#6
hobbit Senior Member Join Date: Mar 2005 Location: Bahstahn Posts: 2,812 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	If you wind up having to buy another one outside the refurb plan you should be able to keep the failed one -- please do if you can, I'd love to have a look at it. December will be here before you know it. But try for the refurb anyways to save the bux.. . _H*

08-10-2007, 09:29 PM	#8
Bear68 Senior Member Join Date: Mar 2007 Location: West Palm Beach, FLA Posts: 244 My Car: Package: Nominated 3 Times in 1 Post TOTM Awards: 0 Friends: 5	Hey Hobbit.... Every so often I slap a new MFD in for just this reason.... Next one I get, I will sneak out the backdoor for you....

08-12-2007, 10:08 PM	#9
hobbit Senior Member Join Date: Mar 2005 Location: Bahstahn Posts: 2,812 My Car: Package: Nominated 0 Times in 0 Posts TOTM Awards: 0 Friends: 0	That would be beaucoups appreciated, but don't get yourself in trouble for it! PM if/when it happens, though.. . _H*

12-10-2007, 07:44 AM	#10
bwilson4web Senior Member Join Date: Nov 2005 Location: North Alabama Posts: 1,337 My Car: 2003 Prius Package: #1 Nominated 2 Times in 2 Posts TOTM Awards: 0 Friends: 5	Hobbit diagnosed the multifunction display problem and repaired one: http://techno-fandom.org/~hobbit/cars/mfd/ Bob Wilson