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New Battery Warranty question

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Scott Lunt, Jul 22, 2014.

  1. Scott Lunt

    Scott Lunt Junior Member

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    I'm happy to be a first-time poster here - just put down a deposit on a 2006 Prius (82,000 miles) that I'll be driving in a few days.

    A couple of questions:
    The Prius has just recently had the battery replaced under warranty by Toyota. The owners noticed a decline in their fuel efficiency and took it in. The dealer tested the battery, said it needed a replacement. Done. All this happened at about 80k miles.

    Since I'm new to the Prius, I don't really know how the warranty works for a car of this age. First of all, what is the general warranty for a car that is 8 years old, but still under 100k miles (currently at 82k miles)? I assume that it would be transferrable as well. Second, will there be a warranty for the new battery based on its install date or mileage? (I've heard rumors that the warranty is extended in that case, but not sure if that's true or for how long)

    Thanks!
     
  2. JC91006

    JC91006 Senior Member

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    The battery that was replaced is most likely the small 12v battery. That has a pro rated 7 year warranty. It's not the big expensive hybrid battery
     
  3. Scott Lunt

    Scott Lunt Junior Member

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    It was actually the big battery, not the small 12v one.
     
  4. JC91006

    JC91006 Senior Member

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    It's odd the dealer would replace a hybrid battery because of a mpg issue. When those go bad, there are warning lights on the dash, lower mpg usually is not a symptom. You sure it's the hybrid battery?

    If the hybrid battery got replaced, you should have the remainder of the hybrid warranty of 8yr/100k miles. The warranty follows the car, not the owner. You don't have anything to worry about, I can't remember ever reading a thread about a failed NEW hybrid battery within 3 years of installation.
     
    #4 JC91006, Jul 22, 2014
    Last edited: Jul 22, 2014
  5. wjtracy

    wjtracy Senior Member

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    Scott-
    Do you know if DC is considered a "CARB" state like Maryland? Some references (WikiPedia) say DC is CARB, but I don't think any of the hybrid auto manufacturers list DC as a CARB state. The standard hybrid warranty is 8-yrs 100-k miles but CARB states get 10-yr and 150k miles. Note that replacement parts may not get the full coverage...not sure about that.

    Toyota has complicated rules for the CARB warranty (see my post CARB Warranty Ins and Outs), but the first thing we need to figure out is if DC is CARB or not. If not, then your 2006 is quickly coming off standard warranty or may be already off depending on orig date of sale.

    Bottom line if there is a question if CARB warranty applies, you would have to call Toyota and ask for ruling on your vehicle. This would only be needed if we think there is a chance DC is CARB like MD.

    PS- Welcome to PriusChat!
     
    #5 wjtracy, Jul 22, 2014
    Last edited: Jul 22, 2014
  6. Scott Lunt

    Scott Lunt Junior Member

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    In the owner's own words from Cragslist:
    "NEW HYBRID BATTERY PACK (replaced by Toyota in March 2014)."

    We met the owners, a husband and wife, who are meticulous record keepers and the only owner of the car. He described to me that a couple of months back they noticed a drop in MPGs. When they took it in to the dealer, they said that a couple of the cells were not responding. It didn't cause a complete failure, but enough to affect the MPGs. They replaced the entire battery pack under warranty. They said this only happens to 2 out of 100 cars (I'll let you decide if that's a good rate or not). Note that he also told me that they had replaced the 12v battery a few months back as well so I know he knew the difference.

    To answer my own question about the warranty, here is an email I received today from them:
    "I called Toyota yesterday and they told me that the battery replaces a previous part, so it is still covered under the 10 year/100,000 miles warranty that the hybrid battery pack is normally warranted for. In other words, you will have the warranty for another 2 years/18,000 miles. If we had been very close to the 10 year/100,000 miles threshold at the time of the battery replacement, it would have been warranted for 1 year/12,000 miles. But since we are not too close, the 2 years/18,000 miles that we have left before the regular 10 years/100,000 miles warranty runs out is better, so the battery is still covered under that original warranty. The warranty comes with the car and the battery, so we don't need to do anything to transfer it. We will give you guys the replacement receipt so that you have it for your records."
     
  7. Scott Lunt

    Scott Lunt Junior Member

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    wjtracy - thanks for the welcome!

    I don't know if DC is a carb state, but that actually raises another question: the car was originally purchased in Texas, now registered in Maryland. Is Texas a CARB state? I'm guessing not.
     
  8. JC91006

    JC91006 Senior Member

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    The standard warranty is 8 years/100k miles, CARB states gets 10 years/150k miles. There is nothing that's 10years/100k miles.

    I wouldn't worry about the warranty as a new battery from Toyota should last you 8 years or more. Just make sure you get documentation it's replaced at the dealer.

    Edit: Just read your comment about the car originally from Texas, that is not a carb state, so therefore your warranty is 8years/100k miles. If you are already past that point, the standard 1 year warranty on the battery would apply from March 2014, date of replacement.
     
  9. wjtracy

    wjtracy Senior Member

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    That's confusing info about the 10-yr/100000 miles as were are expecting either 8-yr/100k or 10-yr/150k.
    So it leaves me up-in-the-air re: CARB status of DC and your Prius.

    Normally, as mentioned by JC91006, Toyota would disqualify the CARB warranty if the car was purchased in a non-CARB state. However, DC is potentially a special case: I am not sure there are any Toyota dealers dealers in DC, so you sorta gotta go out of state to get any Prius in DC. And of course all of this presumes DC is CARB (saw a reference today on Edmunds auto today suggesting DC is CARB). And I am also unlcear if 2006 model year has some exceptions, possibly in your favor.

    The 2% batt failure rate is exactly correct for Gen2 Prius (2004-2009) per a recent Consumer Reports survey of Prius owners, however, 2006 MY was 3%. That survey data is approaching 1-yr old now...from reports here I gotta think 2006 is getting up to 4-5% sometime soon. But they have held up very well until the 8 to- 10-yr old point.
     
  10. JC91006

    JC91006 Senior Member

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    My 2006 is still holding......but it MUST fail in the next 2 years.
     
    wjtracy likes this.
  11. wjtracy

    wjtracy Senior Member

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    ^^^I hope mine lasts 2 more years, then I won't feel robbed if it dies over 10-yrs old.
    Based on your challenging vacation drive, I took my minivan on vaca and gave the 2006 HV battery a rest.
     
  12. Scott Lunt

    Scott Lunt Junior Member

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    Wjtracy - I think the owners may be mistaken about the warranty duration, when they say 10 years / 100k but I am impressed by their attention to detail and record keeping so perhaps it IS 10/100. In my case the difference is significant since I doubt I'll hit 100k for at least 2 more years. Since it's 2006, I guess that makes the car you eight years old now. Once I have the car in possession next week, I'll call Toyota and get a final answer about warranty. (Who would I call exact? Or should I be calling the dealer that replaced the battery?)

    Thanks everyone!
     
  13. SageBrush

    SageBrush Senior Member

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    Used car, recent change of battery ? Sounds like the perfect used car to buy.
    However, the cynic in me asks why the owners are selling the car.
     
  14. Scott Lunt

    Scott Lunt Junior Member

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    They are moving to California and decided to "upgrade" to a Gen 3 prius when they moved rather than driving across the country with 2 kids. They wanted to keep the car, but couldn't make it work. Beside the new battery, it's in excellent condition - not a scratch on it and maintained very well with complete records. I was debating between several used models until this one came up and I jumped at it.
     
  15. SageBrush

    SageBrush Senior Member

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    If they buy the G3 Prius in CA then the story is plausible. Otherwise it just says they do not trust the G2 Prius to drive across the country. That may just be a general worry over a not-new car, or they know more than they are telling you.

    You get to decide. This is why buying used is always an adventure. One thing for sure, the traction battery should now be the least of your considerations presuming the replacement story is accurate.
     
  16. Scott Lunt

    Scott Lunt Junior Member

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    Yeah, it's an adventure, and only beginning. I think the owners are legit (we spent a couple of hours with them) and they genuinely wanted to keep the car but decided it was best to sell it. Maybe they were ready for a change as well, who knows. Either way I'm excited and off to a good start. Any car of this age can crack at a moment's notice no matter how well it was cared for. But, I'm comfortable with that - especially comparing the original sales price ($24,047) to our price ($9000). They averaged exactly 10k miles per year of driving. Pretty low. I'll take that bet any day.
     
  17. wjtracy

    wjtracy Senior Member

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    ...sounds like they might have replaced the HV battery under warranty?
    As far as who to talk to in Toyota, you can look in your Warranty manual for a phone number.
    If it was me, I wouldn't take it as gospel, they will probably error on the side of saying Toyota will not honor CARB warranty for you. See my essay CARB Warranty Ins-and-Outs (and In-Out-Ins) | PriusChat

    If it was me, and if I lived in a CARB state (which I do not), and if it was my dead battery Toyota was refusing to guarantee per CARB, I'd be contesting the ruling in writing (warranty booklets describe the warranty negotiation process for disputes).

    But I would use a Toyota contact as an opportunity to understand if DC is in fact CARB, and if it is CARB, the specifics we need to know: MY year coverage in DC, if the battery is covered (some CARB states do not extend the battery coverage).

    PS- Tell that couple to consider buy a Plug In Prius for CA HOV access!
     
    #17 wjtracy, Jul 23, 2014
    Last edited: Jul 23, 2014
  18. Scott Lunt

    Scott Lunt Junior Member

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    Thanks! I'll be talking to Toyota soon.
     
  19. Scott Lunt

    Scott Lunt Junior Member

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    I asked the owner about the 8/100 vs 10/100 warranty confusion. Here is her (redacted) reply:

    "I spoke to [name] in Toyota Service Department (he handled our battery replacement in March of this year). He looked up the Toyota warranty manual on his computer and explained that the 8 years/100,000 miles warranty is the minimum required under federal law, but Toyota provides greater coverage than that for the battery pack components for all Toyota Prius cars manufactured after 2004. That's why the new battery is covered under the same original warranty that will last until the car is 10 years old. His number is [number] if you'd like to talk to him as well.

    And yes, it's the hybrid battery pack, not the 12v car battery that we are talking about. :)"

    sounds pretty legit to me. I'll be calling the Toyota guy eventually.
     
  20. JC91006

    JC91006 Senior Member

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    It's almost pointless to get clarification on the warranty as this NEW battery won't break down anytime in the near future.