1. Attachments are working again! Check out this thread for more details and to report any other bugs.

2010 Prius Nav Stuck after dead battery. Won't reset! Pls help.

Discussion in 'Gen 3 Prius Audio and Electronics' started by vinnytroia, Nov 20, 2014.

  1. vinnytroia

    vinnytroia Junior Member

    Joined:
    May 5, 2012
    6
    0
    0
    Location:
    St. louis
    Vehicle:
    2010 Prius
    Model:
    N/A
    Hi. I have a 2010 Toyota Prius. The battery went dead, so I jumped it. The car started fine, but the Nav system is all black and says "Please insert Nav DVD". I do not have the original Nav DVD. Anyone know how I can get around this? I've read some posts saying to disconnect the battery, but I'm not really sure how to do that. I feel like i've been through this before and the solution was simpler. In the past, I remember an option to 'skip nav dvd setup' or something like that. Unfortunately, I don't have that option.

    Any help would be greatly appreciated.

    thanks!
     
    #1 vinnytroia, Nov 20, 2014
  2. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Can you eject the DVD and re-insert?

    Press the Close button on the Nav unit. A selection should come up with a selection to eject the DVD. The front of the Nav will move out and down and expose the CD and DVD slots. The DVD disc should be ejected. Re-insert the disc and it should close and reload.

    If this does not work, find your 12V battery in the right rear corner of the cargo area. Follow the negative (-) lead to the chassis ground connection just below the rear tail light. Remove this ground connection for a few minutes then reconnect.

    You will probably lose your radio presets and maybe your window auto feature. For the windows lower the windows and hold for a second at the bottom and then raise and hold for a second at the top. This should reset the auto feature.
     
    #2 jdcollins5, Nov 20, 2014
    matt b. likes this.
  3. vinnytroia

    vinnytroia Junior Member

    Joined:
    May 5, 2012
    6
    0
    0
    Location:
    St. louis
    Vehicle:
    2010 Prius
    Model:
    N/A
    Hi JD -
    Ejecting the disk did not work. I've also tried using several burned copies of the NAV DVD, and none seem to work. I don't know where the original disk is.
    As for the ground, I disconnected it for about 2 hours. I came back and the moment I pressed the power button, the Nav unit was asking for the DVD. No option to get around it. Nothing.

    I've never seen anything like this.

    Most stereos have a tiny reset button. I'm surprised there isn't something like that on this unit.

    Any thoughts?
     
    #3 vinnytroia, Nov 20, 2014
  4. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,470
    8,383
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    You can call the Toyota corporate HQ for help. Tell them you are in need of a NAV DVD because the car is asking for it.....and you never got one when you bought the car. Maybe they'll help you fix your problem.
     
    #4 JC91006, Nov 20, 2014
  5. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Do you know anyone that has a known good DVD that you can borrow ? It could be an issue with the DVD.
     
    #5 jdcollins5, Nov 20, 2014
  6. vinnytroia

    vinnytroia Junior Member

    Joined:
    May 5, 2012
    6
    0
    0
    Location:
    St. louis
    Vehicle:
    2010 Prius
    Model:
    N/A
    I was wondering the same thing... It's incredivle that Toyota wouldn't put some sort of bypass..
     
    #6 vinnytroia, Nov 20, 2014
  7. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    If you have a good relationship with your dealer they may have one to let you try.
     
    #7 jdcollins5, Nov 20, 2014
  8. vinnytroia

    vinnytroia Junior Member

    Joined:
    May 5, 2012
    6
    0
    0
    Location:
    St. louis
    Vehicle:
    2010 Prius
    Model:
    N/A
    I was able to get it working! For anyone who runs into this issue, I had to finally burn an ISO image of the Maps DVD using Nero for Windows. I guess the Nav unit didn't like something about the way Toast or Burn for Mac OSX was burning the discs. Either way, I booted up Windows using Parallels for Mac and used a trial of Nero to burn the ISO... and that did the trick!
     
    #8 vinnytroia, Nov 21, 2014
  9. GregP507

    GregP507 Senior Member

    Joined:
    Apr 5, 2014
    3,002
    480
    0
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    My experience with the Prius nav and entertainment system has been generally disappointing. I'd list all the problems, but it seems pointless.
     
    #9 GregP507, Nov 21, 2014
  10. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    Good for you ! Lesson learned for others.
     
    #10 jdcollins5, Nov 21, 2014
  11. Siward

    Siward Active Member

    Joined:
    Aug 7, 2014
    296
    124
    10
    Location:
    Toronto
    Vehicle:
    2012 Prius
    Model:
    Three
    Where did you get a copy of the NAV dvd from?
     
    #11 Siward, Nov 21, 2014
  12. jdcollins5

    jdcollins5 Senior Member

    Joined:
    Aug 30, 2009
    5,131
    1,338
    0
    Location:
    Wilmington, NC
    Vehicle:
    2010 Prius
    Model:
    III
    A legal copy would be at your dealership.
     
    #12 jdcollins5, Nov 21, 2014
  13. Adam adam

    Adam adam New Member

    Joined:
    Jan 31, 2017
    1
    0
    0
    Location:
    australia
    Vehicle:
    2010 Prius
    Model:
    i-Tech
    i am having the same kind of problem, same thing happened with me and i have navigation DVD but thats not inserting, something is blocking. please give me advice
     
    #13 Adam adam, Jan 31, 2017
  14. MAGARIVAR

    MAGARIVAR New Member

    Joined:
    Jan 30, 2017
    14
    3
    0
    Location:
    San Francisco Bay Are
    Vehicle:
    2002 Prius
    Model:
    Base
    that would be considered a lie and lying is not very nice. its also not nice to advice people to lie about things. Don't lie, just tell them what your problem is and they are people too and if you are willing to help they should be too. why assume negative? prepare for worst hope for the best but do not lie.
     
    #14 MAGARIVAR, Jan 31, 2017
(You must log in or sign up to post here.)