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Solution Attached: Combination Meter: The power button didn't work for a while ...

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by paulshikleejr, May 25, 2015.

  1. paulshikleejr

    paulshikleejr Junior Member

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    Original post title: That was weird and scary: The power button didn't work for a while: Questions ...

    Thank you for any help/advice/knowledge/criticism you may offer.

    For about two hours, the power button (and other stuff) on my 2007 Prius didn't work.

    Earlier in the day, the title of this post was "Help! My Prius doesn't turn off ...", but, after a couple of hours, the button worked again and I was able to power down my car (this after many, many pushes both soft and hard).

    I've now turned it on and off a few times and the car seems to be OK and it's behaving as if it's smiling at me and saying, "What?"

    Before my big, giant (a.k.a., hybrid) battery went out and before the "INFO" rocker switch on my steering wheel stopped working, both did some TIA-like behavior before fully stroking out. (My apologies for the analogy, but based on first-hand experience, that's really what those failures resembled.) I'm concerned that I'm seeing that here for these components.

    My questions: Does this happen a "lot"? Would the car have turned off if I turned off the smart function (as described on page 34 of the manual)? Is this issue as serious as it seems? Should I dump the car?

    For those wanting to know more background on what happened (and with some patience), more blather follows.

    This is the first time in 138K miles that the below issues have manifested separately or together.

    Other issues that happened at the same time (this morning when the car didn't turn off) were that the:
    • Instrument cluster was completely dark except for the check engine light (the dark instrument cluster was what first tipped me off that something was wrong)
    • Backup camera didn't turn on when I shifted into reverse gear
    • Phone didn't automatically go to speed dial when I was in motion
    • Fifth door unlock didn't work; the four doors locked/unlocked using the lock/unlock button on the door, but the hatchback didn't unlock (I was parked and wanting to unload the back before taking it to the dealer and leaving it running in the early bird drop-off area because the sales guys didn't know what to do as the service departments at my local [Phoenix] dealerships are all closed today in observance of Memorial Day) (Holy run-on sentence, Batman!)
    A day or so ago, the check engine light came on and is throwing a "P0420" code (I posted about this separately yesterday).

    By the way, I found out that if you hold down the power button for a while, the car goes into a different state of being where the ICE isn't running and the battery shows as completely empty.

    This happened during the course of running an errand this morning. It turned on OK to get going (except for the P0420 code) and I went to where I needed to go and turned off the car. It's when I turned it on to go home that I noticed the instrument cluster was dark ... and it didn't turn off.

    It did seem to drive correctly and even though I couldn't see what gear it was in it did go forward and reverse and park when I moved the electronic shift lever.

    Additional, perhaps superfluous details:
    • I replaced the big, giant battery on JAN 26 2015 (about 6K miles ago)
    • The car doesn't appear to be burning any (or much) oil since the level on the dip stick is only marginally below the top dimple and its been about 3K miles since my last oil change
    Thank you!
     
    #1 paulshikleejr, May 25, 2015
    Last edited: May 25, 2015
  2. Britprius

    Britprius Senior Member

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    The instrument cluster is the key to this. If this goes blank the car does not know if it is moving or not. This in turn makes the off button inoperative. You do not want the car to turn off and go to park when going down the freeway and accidentally touching the button.
    There is a free replacement for this (long extended guarantee) just go to the dealers and tell them the speedo went blank and you could not turn off the car. Under the terms set by Toyota for this the dealer does not have to see the fault happen. He must take your word.

    John
     
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  3. paulshikleejr

    paulshikleejr Junior Member

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    Thank you so much for the information.

    I did call the dealer to ask what to do to turn off the car and the (sales people) didn't know what to do and didn't seem to have heard of this before.

    Is this a well-known issue? Is there some documentation somewhere on this and the mandated dealer response?

    My wife said to Google this issue. I'll post if I find anything.
     
  4. Britprius

    Britprius Senior Member

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    To turn off the car in this situation press and hold the stop button. It is a well know known problem. The faulty panel is called the combination meter. the service bulitin for this is linked below. Print this off and take it with you to the dealer. He should give a loan car while the work is carried out.

    Prius Combination Meter Warranty Extension
    John
     
    #4 Britprius, May 25, 2015
    Last edited: May 25, 2015
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  5. paulshikleejr

    paulshikleejr Junior Member

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    Thank you, John!

    Also, my wife's advice resulted in me finding a related file.

    Both are attached to this post.
     

    Attached Files:

  6. Britprius

    Britprius Senior Member

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  7. exstudent

    exstudent Senior Member

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    Geez. Pathetic and incompetence of the dealership management, employees, and possibly Corporate Toyota, for allowing a representative not knowing how to turn off the car.

    Original Poster, can you scream and yell at the General Manager of the dealership you called. How could their people not know how to turn off cars w/ Power Buttons?

    You would think that Toyota would send out a memo and training video for all employees to know how to turn off cars w/ SKS, and Prius w/ or w/o SKS, and Prius w/ a faulty combo display. Recall the death of CHP officer Saylor and his family, in San Diego, which caused Toyota to go on the Public Relations offensive by finally issuing a massive recall, temporarily stopping all production of all Toyota/Lexus vehicles. Death of a first responder, 911 audio transcript of the family's last few seconds of life, national media storm unleashed. Yeah, the lawyers couldn't fight this one.
    Cost of Toyota-Saylor settlement: $10 million | UTSanDiego.com
     
  8. janetjanetbobanet

    janetjanetbobanet Junior Member

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    Some of us with older Prius models are experiencing failure of the dash display and inability to turn the car off, a problem which may come and go, caused by the combination meter, this happened to me last night while driving. Toyota is telling me that, since I bought mine in February 2006 and the extended warranty they issued for this was for 9 years only, that it is no longer covered and I am facing a $1300 repair. Toyota apparently came up with this extended warranty to avoid being forced into a safety recall, but the problem is still there for the rest of us who received no letter about this and who are having the problem after the nine year cut-off. I have discovered that you can, and should, file a complaint with the National Highway Safety Administration and also with the Federal Trade Commission about this. If enough reports are filed, there will be an investigation and possibly a recall issued for the combination meter, which is probably going to eventually fail for all of us.
     
  9. bisco

    bisco cookie crumbler

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    in the meantime, pick up a used or rebuilt one for cheap and have a local install it. why suffer?