I asked Spartan Toyota of Lansing to address e brake at 10,000 service interval which was ignored totally. The service writer made a note of it and even told me they'd adjusted the brake, but of course it behaves the same with little or no holding power when applied (after they adjusted it). I use the brake often to avoid undue strain on the transmission when parked on an incline; the emergency brake had very little foot-lb pressure when new (Spartan quote: "nobody uses the emergency brake anyway!") and Spartan ignored my first complaint re inadequate braking power at rest. q: anybody else having an issue with their emergency brake and/or dealership who refuses to hear the customers's view? Any information greatly appreciated.