1. Offline

    Barb Cranston New Member

    Member Since:
    Jul 17, 2012
    Posts:
    7
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    Location:
    Mass
    Your Vehicle Year:
    2012 Prius v wagon
    Model:
    Five
    I asked Spartan Toyota of Lansing to address e brake at 10,000 service interval which was ignored totally. The service writer made a note of it and even told me they'd adjusted the brake, but of course it behaves the same with little or no holding power when applied (after they adjusted it).

    I use the brake often to avoid undue strain on the transmission when parked on an incline; the emergency brake had very little foot-lb pressure when new (Spartan quote: "nobody uses the emergency brake anyway!") and Spartan ignored my first complaint re inadequate braking power at rest.

    q: anybody else having an issue with their emergency brake and/or dealership who refuses to hear the customers's view?

    Any information greatly appreciated.
  2. Offline

    richard schumacher shortbus driver

    Member Since:
    Mar 27, 2004
    Posts:
    7,652
    Likes Received:
    864
    Location:
    United States
    Your Vehicle Year:
    2004 Prius
    Model:
    N/A
    The easiest way to make a dealer pay attention is to go to another dealer.
  3. Online

    bisco cookie crumbler

    Member Since:
    May 11, 2005
    Posts:
    17,424
    Likes Received:
    2,752
    Location:
    boston
    Your Vehicle Year:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    never had a dealer who listened in 40 years. they're the experts, not you. they tell you what you need, not vive versa.:rolleyes:
    p.s., did you drive from mass to lansing for service?:p
  4. Offline

    The Critic Resident Critic

    Member Since:
    Oct 28, 2005
    Posts:
    2,100
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    416
    Location:
    Walnut Creek, CA
    Your Vehicle Year:
    2011 Prius
    Model:
    Three
    IIRC the shop manual calls for 7 clicks, I posted a thread about this at one point. I had to adjust mine at around 15k because it took nearly 15 clicks to fully engage.

    If the V is anything like the lift back, all you need is two 10mm boxed-end wrenches to adjust it. It is a 15 min job.
  5. Offline

    C Clay Junior Member

    Member Since:
    Nov 24, 2012
    Posts:
    46
    Likes Received:
    4
    Location:
    Little Rock, AR
    Your Vehicle Year:
    2001 Prius
    Model:
    N/A
    I have the same issue. I have to push down really hard and i think it only goes 3 clicks. I'm 250 lbs and 6'- if I press hard enough to get seven clicks I think I would rip it off into the floor. Can I take this anywhere to have adjusted? I'd like to stay away from the dealership if possible- I'm new to this area.
  6. Offline

    C Clay Junior Member

    Member Since:
    Nov 24, 2012
    Posts:
    46
    Likes Received:
    4
    Location:
    Little Rock, AR
    Your Vehicle Year:
    2001 Prius
    Model:
    N/A
    No...actually I am very wrong. About 14 clicks later it has little to no effect
  7. Offline

    camry25 Junior Member

    Member Since:
    Nov 20, 2009
    Posts:
    43
    Likes Received:
    2
    Location:
    l.a.
    Your Vehicle Year:
    Other Non-Hybrid
    Model:
    N/A
    Where is this adjustment located?
  8. Offline

    The Critic Resident Critic

    Member Since:
    Oct 28, 2005
    Posts:
    2,100
    Likes Received:
    416
    Location:
    Walnut Creek, CA
    Your Vehicle Year:
    2011 Prius
    Model:
    Three
    Follow the e-brake pedal up...you need to remove the kick panel and the trim pieces of the door and the large piece of trim that also houses the hood release lever (iirc).

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