Had a slow leak in the front left tire repaired yesterday. I had picked up a small nail. When the service technician asked for the keys I explained Prii do not have keys. The technician said, "Oh yeh, that black thing." I took our Mountaineer to another shop yesterday to have the air conditioner repaired. The very knowledgeable and credible owner stated there is a big gap between hybrids and standard ICE-only vehicles - knowing how to repair and maintain them. The owner stated they are having a difficult time recruiting and hanging onto qualified and trained technicians. This independent shop makes an effort to keep up with continuing education and they realize they have much to learn regarding hybrids. Toyota has a training program with some Toyota dealers and local community colleges to recruit, train and encourage quality people. Interns must enroll in a community college and work toward an A.S. degree. They must purchase their own tools and work for a Toyota dealer 30 hours per week until they complete their two-year program. Toyota, the dealer, customers and the employee win - proving for sustainable and credible service and employment. Referring to the Fob as "that black thing" reinforces that most people and service centers don't have a clue regarding hybrids and Toyota. With Detroit dominant in many people's minds, we have a long way to go to solve a number of problems - fuel economy, air quality, durability, reliability. The average person has never heard of Bluetooth, let alone its use in vehicles in place of metal keys or use for wireless connections to printers, for use of cell phones in cars, etc.