headrest fit and finish

did you check other new cars on the lot?

 

I had a "problem" with my Toyota, and ran into the exact same "The Opinion Of The Regional Rep" is unchangeable truth.

And quite frankly I think that is BS.

I'd demand to be shown on other Prius whether this is uniform to all Prius.

To be honest, it does seem like a pretty slight problem.

But I don't remember seeing an open space or gap on my 2013.

I'll check next time.

I just don't like that level of lack of customer support.

The fact that something is badly done, or wrong, and that perhaps the factory has churned out numerous ones all with the same flaw, doesn't make it right.

I also had a similar problem with my old 2010 Honda Fit. Due to my involvement at a Honda Fit website, I knew that a lot of the 2010 had a slight rocking problem with the drivers side seat.

When I told my service adviser about it...he sat in the seat and violently threw himself back and forth against it. After having this violent fit....he looks at me and says "Yeah, they all have this".

Arrrgghhh....

Fortunately in this case it was something I could fix myself relatively easily.

But I don't like the "They are all wrong like this...so that makes it OK." response.

I can almost guarantee you, had you noticed it BEFORE signing the purchase contract, the dealership would of promised you almost anything to remedy the problem.

Now that you "Own It"...nobody wants to claim any responsibility.

If you can get no remedy, I'd recommend talking to local upholstery shops. They might have some ideas about what to do, or what can be done.

 

What every happened to the saying "the squeaky wheel gets the oil?" I just checked my 2012 Advance with the SofTex seats. My drivers seat has about the same size gap, but the SofTex covering doesn't look like cut cloth like yours. The passenger seat looks good with no gap. I thought the plastic cover could be pushed down further but doesn't move.

 

With Toyota?
Once the regional rep dismisses a problem?
Doesn't matter how squeaky you get....you ain't getting no oil from Toyota.

 

How did you fix this problem with the gap where the struts meets the seat? I have the same problem and got the same answer from toyota "they are all like that"...I want my headrest level with the seat.

 

Oh General Motors is dreaming all their troubles were a gap in the head rest bracket

 

Sorry,

"I had a "problem" with my Toyota, and ran into the exact same "The Opinion Of The Regional Rep" is unchangeable truth."

My problem with my Prius was entirely different. The similarity was only in the lack of support and the use of the "Regional Rep's Opinion" as a dead end to resolution.

My experience with the rocking in my 2010 Honda Fit was a "They All Have This Flaw...thus it isn't a flaw" moment.

But my headrest appears level with my seat. So from that perspective I can only serve as an example that not ALL Prius have this flaw.