Hi, I have had good experience with Sunnyvale Toyota in SF Bay Area. Here is how it went. I was on waitlist for since April (this was the only unpleasent part) 2 weeks ago I got a call saying my thing will be here by 26th. (Silver PAckage #6 (HK)) on 27th they called me, that it was here. I went there that evening to pickup. I dealt with Guy called, Col Harper. He was thorough in explaining how the stuff works. He spend almost an hour to explain me the car and the user's manual. Paperwork was quick. He usually gives 350 off msrp for costco members (which I am) - I got extended maint (55K) for 1K. I got 7 Yr / 75 K Miles extended warrany (platinum) for 1.3K. I picked up same evening on 27th. On 30th, the guy calls me to tell my number plates were there. I picked up number plates yesterday. Ready to go for my Transponder (is required for bay area county residents for applying to HOV sticker) And my HOV sticker. Overall Pretty good experience.