Trance, Listen to Bill. He speaks the truth eloquently. Maybe you need to hire Bill. How much does a Toyota scan tool cost? Is this a tool that is generally bought by the dealer to be used by all the mechanics? I am getting the sense that perhaps this venture is undercapitalized. I like useful gimme's. Magnets for the 'fridge are useful. Victory Auto Repair (shameless plug for the guy who services my Intrigue) gave out keychains in the shape of a "1" stamped with the name, address & telephone number. He also advertized on the placards affixed to the shopping carts at the grocery store. Loyalty can go far but I have the luxury of lots of vacation time and a second car. I can afford to take time off for service on his schedule and if something happens to one of the cars I don't need it fixed immediately. Many though will need the mechanic on their schedule. Early hours are good so one can get the car done before work and late hours are good so one can get the car done after work. Weekend hours are good as they don't interfere with work. Yes, establish and run the business professionally but start small, like a hobby. Don't overextend yourself. I don't think any of us are intending to rain on your parade but everyone needs a good, solid reality check. And that's what we are here for. Much success with whatever decision you make.