PiP - Hayward Toyota dealer demanding $595 over negotiated pre-order price

Discussion in 'Toyota Prius Plug-in' started by vine, Apr 22, 2012.

  1. vine

    vine New Member

    Joined:
    Apr 22, 2012
    20
    8
    Sacramento
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Hi all,
    I just got a call from the dealer that my PiP would be available on thursday next week. I originally got $1000+ off MSRP in my negotiated price.

    Negotiated Price - $ 31,906

    MSRP - $32,925 ($32,000+ 225 (mats) + 760 (destination))

    However, they are now saying that they got the following unexpected charges in the invoice


    TDA .........................................: $ 595.00
    Gasoline ....................................: $ 14.24

    They are saying that they can do $200 over invoice. If I do not want to pay it, I can give up the car. I need the car. I have been waiting all these months. I know that the PiP is in high demand and they probably have several offers from those who did not pre-order.

    I was originally given a quote from my local dealer for $500 below MSRP. Since Hayward Toyota was offering $ 1000 below MSRP, I went with them even though it is 2+ hour drive from my place.

    I am okay with paying this money if this was really an unexpected thing for them - but I have a hard time beleiving that Toyota decided to stick an unexpected charge on the invoice. If this is really bait and switch, I should only be paying what is on my negotiated price.

    They say that they are only asking for $200 over invoice. To me, this is fair - but from what I know, dealers get other incentives to cover costs. What bothers me is that I feel they are doing a bait and switch and the fact that I have to drive 2+ hours to get the car when my local dealer had offered it for the same price they are now agreeing to sell the car.

    Diane,
    If you read this thread, I would really appreciate your thought on this. I would have ordered from you if I lived in So Cal. My experience with dealers has not been a good one and I understand that you are quite an exception. I really value your opinion here.


    All,
    All, how much did you get your pip for? Anyone get more than 500 below MSRP? Your opinions?

    Thanks


    Vine

    PS: This is a double post as I already posted under dealer and pricing. I am posting here since most of the PIP folks would be here.
     
  2. rogerv

    rogerv Senior Member

    Joined:
    Dec 10, 2008
    1,631
    302
    Simi Valley, California
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    What figure are they giving you as being $200 over invoice? Is it lower or higher than $1000 off MSRP?
    In any case, I think they are bound by the original agreement as agreed to on the Toyota ordering system.
    There is another thread on this forum regarding trouble getting the dealer to sell for the agreed price. I will try and find it and edit to include that thread.

    Look for this on page 3 of posts in this forum: Issues with my plug-in and my nightmare
    The buyer was able to get Erica with The Prius Team involved, and in her case, they arranged for a different car. Her dealer had added unordered things to the car and jacked up the price. All you need is for Toyota to step in and make the dealer comply with the original agreement.
    If you do wind up paying based on the invoice, you should demand a copy of the invoice and compare it to one for a duplicate car on Edmunds.com or Kelly Blue Book.com
    But the bottom line is they are not supposed to do this sort of thing.
     
  3. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    17,796
    4,582
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    I found this on the internet:

    I know the fuel cost was on mine, but it was negligible. I worked out such a great price, like you, even with this cost the price was acceptable in the end. There is little margin on the Plug-ins for the dealerships.

    That being said, I also thought the price in the agreement was the price so maybe send a pm with a link to this thread to Prius Team on here, maybe Erica can answer some questions (or Dianne as well if she sees this).
     
  4. Sandiegomom

    Sandiegomom New Member

    Joined:
    Nov 25, 2011
    109
    28
    San Diego
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I say - they should have known what was going to be on the invoice before negotiating a price. They are the only dealership I've heard of that was offering $1000 off MSRP - sounds like this is why.

    Stick to your negotiated price.
     
  5. pfile

    pfile Member

    Joined:
    Dec 28, 2005
    319
    34
    bay area, ca
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    this is nonsense. "we've only been selling toyotas for XX years but we had no idea about this fee!" fat chance. contact the prius team and see what they can do.

    almost went with hayward toyota and now i'm glad we didn't, if this is true.
     
  6. pfile

    pfile Member

    Joined:
    Dec 28, 2005
    319
    34
    bay area, ca
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    oh by the way, doesn't the agreed upon purchase price and the process of picking a dealer and having the dealer submit the price to toyota's website constitute a contract? if so, does this make hayward toyota in breach of that contract?
     
  7. crewdog

    crewdog AARPrius User

    Joined:
    Jul 23, 2009
    319
    104
    Woodstock, GA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
  8. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    32,218
    5,739
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    LIARS! and the advertising is for their regular sales, not for your pre ordered pip. there was no advertising for that.
     
  9. vine

    vine New Member

    Joined:
    Apr 22, 2012
    20
    8
    Sacramento
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I am double checking with them - but I believe the figure is now $32,424.94 (invoice price - $30720+ $140 (mats) + 760 (destination) + 595(TDA) + 14.94 (gasoline) + 200 (markup))

    My original negotiated price was $31,906 (so this is $523.94 additional).
    In the phone conversation, he mentioned waiving the gasoline fee - but did mention that he needs $200 over invoice. This is why I am double checking.

    My biggest botheration with this is the fact that they advertise a cheap price to get business and then last minute haggle - they think they have upper hand because there is much demand for the vehicle. Plus the fact that I have to take one way rental car plus the inconvenience. I could have avoided all this if I just stuck to my local dealer.
     
  10. terrylowe

    terrylowe Junior Member

    Joined:
    Apr 5, 2011
    79
    24
    Mississippi
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    LOL! I AM impressed that you had negotiated to $1000 below MRSP. I didn't get any mercy.
     
  11. hmcgregor

    hmcgregor New Member

    Joined:
    Jul 21, 2006
    34
    11
    Tucson AZ
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Well, it depends on how hard you want to push, but I don't think it's unreasonable to ask them for a pickup service, so you don't have to rent a car to go pick it up.

    I would REALLY hammer home that you specifically went with them due to their best and final price.

    -Harry
     
  12. pfile

    pfile Member

    Joined:
    Dec 28, 2005
    319
    34
    bay area, ca
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    contact the prius team and get their help. you are going to get this car for the pre-negotiated price. anything else is extortion and very likely breach of contract.
     
  13. vine

    vine New Member

    Joined:
    Apr 22, 2012
    20
    8
    Sacramento
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I did not negotiate anything. This is what they were advertising around here. I called them when I got the quote from my local dealer and they said straight away that they would do $1000 below MSRP
     
  14. bfd

    bfd Plug-In Perpetuator

    Joined:
    Mar 19, 2009
    581
    110
    Close to SDSU in the Far Southwest Corner of Calif
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    So did you actually pre-order through the Toyota site or did you just answer an ad in the paper or ???

    From what I am reading into this, it sounds like you ordered at another dealer, but then went with this place because they offered you $1000 less than MSRP. Did you cancel the first order?

    Is this a pre-order or something from a dealer's allocation?
     
  15. vine

    vine New Member

    Joined:
    Apr 22, 2012
    20
    8
    Sacramento
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I pre-ordered through Hayward. I still have the price # 31906 in "my order" at the Toyota website.

    I had originally chosen my local dealer. I rejected the local dealer's offer and then made Hayward my preferred dealer. The price I got from Hayward is through the official channels and it reflects on the toyota website
     
  16. pfile

    pfile Member

    Joined:
    Dec 28, 2005
    319
    34
    bay area, ca
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    they don't care about this. my theory is this: green stickers are appearing on PIPs around the bay area and people who were clueless about the preorder are seeing these cars in the HOV land and subsequently going into their local dealers and asking for the car.

    hayward hopes to make you give up the car so they can turn around and sell it to someone else for 1000s over MSRP.

    don't give up the car. that's your car, and they are going to sell it to you for the agreed-upon price.
     
  17. devprius

    devprius /dev/geek

    Joined:
    Jan 2, 2006
    877
    219
    San Francisco Bay Area, CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    The $760 destination fee is supposed to include a full tank of gas and specifically mentions it on the sticker price of the car. There is no reason that you should have to pay a fuel surcharge on the car. I have bought 4 Toyotas in the last 15 years and have never had to pay an advertising fee, separate fuel charge or any other sort of markup. The price that you agreed to when you ordered the car is the price that they are contractually obligated to give you the car for.
     
  18. Brentley

    Brentley Junior Member

    Joined:
    Jul 27, 2009
    28
    6
    Oakland CA
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    So I just picked my car up yesterday from Berkeley Toyota.

    We used the agreed upon price (MSRP), there was no TDA or fuel charge.

    Have you gotten the email that says "this is our final communication", or that the car has left the port?
     
  19. bilofsky

    bilofsky Privolting Member

    Joined:
    Nov 14, 2011
    503
    168
    S.F. Bay Area, CA
    Vehicle:
    2014 Chevy Volt
    If you go to the Toyota web site and select to print your order, you'll get a copy of your contract.

    The contract does say " This price also DOES NOT include taxes, vehicle registration and certain additional fees. Customer agrees to contact Dealer and Dealer agrees to provide details regarding these additional fees. Customer shall pay the agreed-upon price, together with taxes, registration and fees ..."

    I assume that means any license and registration fees. Do they still charge document prep fees? Edit: From the DMV web site: "Dealers may charge buyers a document preparation service fee not to exceed $55. This fee is not required or collected by the department."

    However, I seriously doubt that it includes TDA, and it certainly doesn't include markup.

    Tell the dealer you definitely want the car but you can't pick it up for a few days. Then PM Erica / Prius Team. This is dealer sleaze and you should not let them get away with it.
     
  20. bilofsky

    bilofsky Privolting Member

    Joined:
    Nov 14, 2011
    503
    168
    S.F. Bay Area, CA
    Vehicle:
    2014 Chevy Volt
    Vine, your experience got me nervous, so I called Andrey at Putnam Toyota. They will charge the agreed-upon "your price" on my order, plus sales tax, California license fee, and the $55 documentation charge that the state allows. That's it.