I wouldn't say I'm new to PC but this is my first post in this forum. Till date I was a passive user who used to get clarification on various issues/doubts. Today I had an incident with a service adviser at a local Toyota showroom that made me write this. I have a 2010 Pri IV that I purchased from the previous owner in Oct-11. I've been using it for past 6 months w/o any problems. One feature I didn't use till now was the remote AC. I tired it a couple of time before and it didn't work. I thought it must be one of those infinite conditions that were not satisfied. This week though, I had everything right, outside temp was ~85F and the AC was set to auto at 72F. Still the remote AC did not work. I took the fob to test for battery and the signal strength from the AC button was very strong. Today I left the car at the Toyota dealer for him to check what is wrong. He called me and told that the car must have been involved in a small collusion or fender bender. He claims either me or the previous owner had this accident. This accident neither came up in Carfax or in Toyota's own records. He claims some parts inside the hood on the passenger side were replaced. He showed me a metal part close to the fender that he claims was replaced(because it is more shiny than the one in the drivers side). He also said that must have caused some wiring to have be damaged which was not replaced. I have a tough time believing his story 1) Is it possible for a metal part under the hood to be damaged w/o it leaving a visible mark on the body? Can any mechanic fix it to perfection? I don't even see any hint of repainting around the region. It was so close to the headlight that I can't believe the headlight unit was intact. 2) To fix this, he claims there is no part change needed. Just some wire that needs to be replaced. He is charging me $300 just for labor. At this rate mechanics should live in mansions and drive Bentley cars to work. And of course, I can't claim warrant because it was, well, an human error the resulted in this. I request experts in this form to look at my case and suggest how I should take this forward. Btw, I'm planning to take some pictures of the car tomorrow and post them for your reference. And thanks, you were patient enough to go thru the entire post It will be a bonus for me if you have any comments to write!