My Gen III needed 30k maintenance. I called Toyota of Manhattan and was told it would cost $99.00. When I delivered my car and signed in, I said, as an afterthought, "I just want to make sure this is only going to cost $99.00." The service rep then told me, "Oh, no this is a big interval. It's $599.95." He then gave me a printed sheet listing the services performed at various intervals. The 30,000 mile interval included servicing parts a prius doesn't even have! When I confronted him with it, he mumbled, "Oh, well, you could just have the 5,000 mile service," which I opted to do. However, he called me 2 hours later to say the engine was dirty and needed to be cleaned and "disinfected" and that the battery area should have a thorough cleaning as well, which would add a total of $300.00 to the bill. I declined and reviewed the recommended warranty schedules from Toyota against the Toyota of Manhattan sheet--nothing was required other than oil and filter change, tire rotation and a general checkup. And most of the other intervals proposed bogus services well outside of the Toyota manuals. I reported this bait-and-switch and misrepresentation to Toyota's Customer Experience Center. They promised that someone from Toyota of Manhattan would call within three business days but seemed indifferent when I reported no contact. I have since posted on Yelp and complained to the Better Business Bureau and the Attorney General of the State of New York. Fellow Toyota owners: avoid Toyota of Manhattan!