So I brought my car into the local dealer yesterday. Let me first start off by saying I avoided buying my car from this dealer and went to California because they were terrible in pretty much everything they did. Pushy, rude, arrogant, you name it. But that can be another topic... Anyways brought my car in and thought that the service department might be a little different. Customer service from the beginning was okay, they said it would take about an hour to have my car go through the 5k checkup. I was dumbfounded it would take this long to do a tire rotation and a few checks. But hey I'm not an expert. They told me it came with a free car wash. I just got it washed the day before, because it was through a dust storm... nuts. I ask them to go ahead and wash it again because there were some dirt still in the front. Well an hour later...no page, no call. They said they would call. I got there at 430, walked over to the desk at 6pm. Asked them if they had any word on the Prius... they responded with.. "Prius?" Oh lord, they lost my paperwork and after waiting another 5 minutes for them to find it they bring over the keys and say its good to go. I walk out to my car and it was obviously not washed, dirt still in the front. I go right back in and ask them to wash it and a guy goes out and says oh we washed it, look its clean isn't it? I tell em I washed it myself the day before and show him the dirt still the front. Oh, ya let me bring it around and wash that for ya real quick.... Finally left at 630pm, as I was pulling out I looked at my mpg calc, it dropped down substantially from when i brought it in. So back to my original question.. What exactly do they do on your 5k checkup? lol Thanks, and sorry for the rant.