10 days ago I ordered a front window heat shield, and a full set of all weather mats for my prius. My card was charged immediately!!! 2 days later I received an email with an update saying my order was processed. 2 days after that I got a tracking number for my heat shield which SHOULD be here tomorrow as per ups.com I've yet to hear ANYTHING about my floor mats. I've sent 2 emails to priuschat shop, and one PM on this board to Danny and have absolutely zero info. Its like my $280 is floating in cyberspace and I cant find out anything. Is this typical? I highly doubt I'll support this forum again if this is considered normal. Too many other sites out there that can get me the same stuff much faster, and hell they may even respond to a concerned customer when they have a question!