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Ensign Toyota Lost Oil Refill Cap twice

Discussion in 'Gen 2 Prius Main Forum' started by hans_fh, Dec 11, 2009.

  1. hans_fh

    hans_fh New Member

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    Hey guys, I had bad experience with Ensign Toyota Service Department in Logan, Utah when I sent in my car for 20K service. The technician did not put the engine oil cap and left it on the engine bay. Oil was spread out everywhere on the engine. I then wrote a letter to the service manager and he promised this wont happen again. Here's my old post. http://priuschat.com/forums/gen-ii-...errible-experience-ensign-toyota-in-utah.html

    Today I sent in my car to the same dealer for 25K service and when I drove the car back, I felt very strong smell like oil and found they did the same thing again!!! I drove the car back and talked to their assistant manager. He offered me free oil change for lifetime. (not full service. but I spent $75 on today's service and air filter)...

    I accepted the coupon. But when I got home, I regretted. I should refuse the offer and ask them for refund because I won't do business with them ever again, even they offered free oil change. But they are the only toyota dealer in the town.
     
    #1 hans_fh, Dec 11, 2009
  2. bedrock8x

    bedrock8x Senior Member

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    Why not, you just got free oil change for life. I will bring it in every 3000 miles instead of 5000 to get your moneys worth. Just remember to check under the hood before you drive off.
     
    #2 bedrock8x, Dec 11, 2009
  3. hans_fh

    hans_fh New Member

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    Yep. Thanks for reminding me.
     
    #3 hans_fh, Dec 12, 2009
  4. dogfriend

    dogfriend Human - Animal Hybrid

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    Sometimes free isn't worth it. I wouldn't let them work on my car.
     
    #4 dogfriend, Dec 12, 2009
  5. brick

    brick Active Member

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    Start doing your own oil changes. It might be cheaper!
     
    #5 brick, Dec 12, 2009
  6. derkraut

    derkraut Member

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    UH...do you want this place to do service on your car??? I sure as hell wouldn't! What will they "forget" next time?
     
    #6 derkraut, Dec 13, 2009
  7. Bob64

    Bob64 Sapphire of the Blue Sky

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    Out of curiosity - if anyone here has the knowledge: does leaving the refill cap off for short periods of time cause any damage to the engine?
     
    #7 Bob64, Dec 13, 2009
  8. uart

    uart Senior Member

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    It's sure gonna make a mess, but whether or not any real damage occurs will depend on how much oil is lost. If you lost more than a quart then I think there would be a real possibility of damage occurring. Perhaps the OP could let us know how much was lost if he checked the dip-stick after the event. (which btw is something that I would definitely have done if it happened to me).
     
    #8 uart, Dec 14, 2009
  9. dogfriend

    dogfriend Human - Animal Hybrid

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    Depends on the engine and how the baffles are arranged inside the valve cover. I have heard of other engines (not Prius) getting trashed because they lost too much oil after the cap was left off.

    It makes a huge mess, if nothing else.
     
    #9 dogfriend, Dec 14, 2009
  10. hans_fh

    hans_fh New Member

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    After it happened to me, the manager and I checked the stick and the oil is still on the top level
     
    #10 hans_fh, Dec 22, 2009
  11. uart

    uart Senior Member

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    Ok that would have been a relief. Definitely no damage, just a mess and a loss of faith in the dealerships workshop.
     
    #11 uart, Dec 22, 2009
  12. M8s

    M8s Retired and Lovin' It

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    Would a missing cap cause a drop in the oil pressure? Enough to harm the engine?
     
    #12 M8s, Dec 22, 2009
  13. Patrick Wong

    Patrick Wong DIY Enthusiast

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    A missing cap would not affect oil pressure. It would potentially affect the air/fuel ratio, resulting in a lean mixture.
     
    #13 Patrick Wong, Dec 22, 2009
  14. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    free oil changes for life?? hell ya i take it... after they steam clean my engine compartment.

    all i can say if, on EVERY oil change from here on out, if you dont check personally to see if the oil cap is on before leaving, then that is your fault.
     
    #14 DaveinOlyWA, Dec 22, 2009
  15. richard schumacher

    richard schumacher shortbus driver

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    What Dave wrote. Always check the oil level yourself before driving away from every oil change, no matter who performs it. Then you will catch stupid mistakes before they become messy or expensive.
     
    #15 richard schumacher, Dec 23, 2009
  16. Doc Willie

    Doc Willie Shuttlecraft Commander

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    Ensign Toyota Lost Oil Refill Cap twice

    From: Commander Willie Yee, XO USS Abraham Lincoln, NCC-71809

    To: Captain Keith Shikowitz, CO     USS Abraham Lincoln, NCC-71809

    Stardate: 200912.23

    Subject: Promotions

    Captain, sir, in light of the above reports, I recommend that Ensign Toyota not be considered for promotion on this round.
     
    #16 Doc Willie, Dec 23, 2009
    1 person likes this.
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