My Prius Update Re Break Issue & Story With Toyota Gb Hq

With respect Ken, the guy posting the article was from the UK (like me) and Toyota here are saying there isn't a problem - period! We don't have the backup of a body like the NHTSA to help us out.

The link you posted says that the Prius is being recalled in the US and Japan - but not the UK. Toyota UK are saying they have not had any reports of this issue yet this is clearly not true as I have reported it and so have many others. It is that sort of attitude which has probably got Toyota into this mess in the first place because the truth always comes out eventually.

 

My 2005 reacts the same, if i hit a bumpy road surface when coming to a stop downhill especially there is a loss of brakes.

 

I hope I can clear up a few points and offer some reassurance.

Firstly, no matter what you read in any press or hear on the TV and radio, there is currently no recall on third-generation Prius anywhere in the world.

Toyota has received customer complaints about the way the brakes work (i.e brake feel). There is no evidence of brakes failing.

Some customers have reported that, under certain braking conditions, such as when hitting a bump, pothole or low grip surface, they notice a change in the braking feel of their third-generation Toyota Prius. This change in braking feel is due to the specific set-up of the anti-lock braking system on third-generation Prius. At no time are drivers without brakes.

However, to answer customer criticisms and in line with Toyota’s traditional Kaisen (continuous improvement) philosophy, a change to the software was introduced in production from late January 2010. This change does not alter the effectiveness of the brakes, but gives the driver a more consistent braking feeling.

Safety and customer satisfaction are paramount to Toyota. We continue to investigate any customer reports on braking issues. We are also investigating how and when we could offer customers with third-generation Prius built before January 2010 the same software upgrade as has been applied to production. We will be in contact with customers shortly on this matter.

If you have any concerns please contact your Toyota Retailer or our UK Customer Relations free-phone line on 0800 1388 744.

 

wy is there nobody putting a video on youtube or so
a lot of people are yelling about, and in this case 2-3 meters...
and if its so easy to reproduce.. make a video of it.. i want some prove not just online comments and personal intrepations of a situation

 

Valium?

 

There are untold reports that Toyota service writers just blow off. If they wrote them down it would open them up to Lemon Law claims and other liability claims, so they just don't do it. No one really knows how many times this has been really reported.

 

Valium? Nah, a few pints would be much more enjoyable.

When all this is sorted I'm sure we'll all look back and laugh

 

With a UK perspective we don't have lemon laws or as much protection or backup that you have with the NHTSA etc. We have really got to rely on the manufacturer recalling the vehicle. Now this does happen but also one is left wondering sometimes if things get swept under the carpet (I'm generalising here and not meaning Toyota).

With all the protection you have in the USA with the NHTSA makes me wonder if that is why there are many European manufacturers who don't bother selling their cars to you. I'm thinking Renault, Citreon, Peugeot, Fiat, Lancia & Alfa and my personal view is that these manufacturers don't really have a reputation for quality! Stylish cars? yes, reliable cars? hmmmm.

 

I believe you are one of Toyota GB organization.
You are already aware the "symptom" of Prius brake system.
I think the complaint here is he reported the "problem", but he was told there is no "problem" by Toyota GB.

Why don't you tell users that Toyota GB is already aware about the "issue", working with Toyota HQ Japan about the "issue" and please stay tuned?

(I am a Japanese and not a native English speaking person, but I hope you understand what I am saying.)

Ken@Japan

 

Yep Toyota is going to go the extra mile for their customers. Toyota just sent me a brand new computer for my troubles. In fact I am typing this on my new Toyota keyboaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

 

carefully worded PR

yes, your brakes will work.



read between the lines and they can't admit....

no, they don't work 100% like they should. (my words)

 

My interpretation of the release is that the brakes work but they don't have the expected feel. In all of this, is there any evidence that the car accelerates while braking? While in the braking process does it go from 24mph to 25mph?

 

The only car I have a problem was a 97 Chevy Venture were the gas tank would move when stopping
GM said it was a characteristic of the vechiclie it was only 2 years after selling the van did I find out that there is a recall

I have no problem with braking on our 2010 Prius

 

If you are driving downhill then it may be possible, thanks to gravity, and I think these are the cases that scare people the most.

While I'm posting, let me express that I do think that the OP is overreacting and that a fix will be available in Europe too, we just need to be patient.

 

Physics apply everywhere - not just in Toyotas.

Edumacate yourself - you'll find the answer ouside of the media hysteria and competition driven bullshit.

HINT: Do some reaearch on Audi's "sudden acceleration" issue.

-Brad

 

I'd make it to your Klan rally...but my hood is at the dry cleaners.

Incredible LMAO

 

I'll admit...thats pretty funny LOL