1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Computer Hardware Gurus...

Discussion in 'Fred's House of Pancakes' started by Patrick Wong, Apr 7, 2010.

  1. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,474
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    ...I need your help.

    I have an HP Pavilion dv5-1125nr laptop computer. The product specs can be found here: Product Specifications HP Pavilion dv5-1125nr Entertainment Notebook PC - HP Customer Care (United States - English)

    This PC belonged to my sister. It is only ~1-1/2 years old. Its problem is that upon powerup, the BIOS flash messages do not appear on the screen. The screen stays dark. I tried attaching an external monitor to the video output, nothing.

    The caps lock and num lock LEDs flash slowly, one flash every two seconds or so. This goes on indefinitely, the flashing does not stop.

    The HP support website offers the following regarding the significance of the blink codes:

    Troubleshooting Blink Codes or Beep Codes During Startup or Boot HP Pavilion dv5-1125nr Entertainment Notebook PC - HP Customer Care (United States - English)

    My dad was about to discard the computer and had already removed and destroyed the hard disk. I thought this would be an interesting project so he sent the computer to me.

    I bought a replacement 250 GB hard disk and system restoration CDs from HP (cost $200! :eek: If my dad had saved the disk mounting hardware and told me what kind of disk it was, I could have bought it from an Amazon.com vendor for ~$60.)

    After I received the hard disk I installed it in the computer, and experienced the startup problem mentioned above.

    So I figured the motherboard must be the problem. I bought an exchange motherboard from HP for $280 and installed it today. The good news is that HP had a maintenance manual that provides disassembly instructions on their website.

    The bad news: no change in symptoms after installing the replacement motherboard.

    I contacted the HP India customer support organization via chat. The person who responded suggested the following:

    1. Remove the battery and AC adapter cord. Hold the Power switch down for one minute to discharge any capacitors and effect a hard reset.

    2. Remove and replace the two memory modules and the hard disk, to make sure the connections are good.

    After we had exhausted those suggestions, he said that the help desk couldn't provide further suggestions other than to bring the PC to an HP service provider. I had earlier asked whether the CPU chip might be bad, but he didn't respond to that query.

    With almost $500 invested in this, I'm hoping that PriusChat's computer hardware gurus can offer other suggestions (besides cutting my losses by throwing the computer into the trash. :()

    Thanks!
     
  2. TheForce

    TheForce Stop War! Lets Rave! Make Love!

    Joined:
    May 30, 2005
    3,461
    537
    0
    Location:
    Wheelersburg, Ohio
    Vehicle:
    2006 Prius
    Model:
    N/A
    was the CPU removable or was it soldered in?
     
  3. deltron3030

    deltron3030 New Member

    Joined:
    Sep 25, 2009
    437
    64
    0
    Location:
    Lakewood, CA
    Vehicle:
    2010 Prius
    Model:
    II
    likely the video card or bad RAM if the MoBo replacement didn't work
     
  4. qbee42

    qbee42 My other car is a boat

    Joined:
    Mar 2, 2006
    18,058
    3,074
    7
    Location:
    Northern Michigan
    Vehicle:
    2006 Prius
    On a notebook computer the video card and video ram are on the motherboard, so these should have been replaced with the motherboard.

    This leaves two likely areas for the failure: 1) The LCD display system, or 2) The system power supply. My first suspicion is the LCD display or connectors leading to the display. Without being able to boot, you can't switch the output to the external monitor, so that not working doesn't really tell us much.

    Pull the RAM, hard drive, and anything else you can remove not related to power. Once you have done that, try booting. A computer can't boot without those parts, but you should see the BIOS come up if at all possible.

    Tom
     
    1 person likes this.
  5. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,474
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    Thanks for the replies.

    The CPU is socketed, and I moved it to the new motherboard. Yes, the video circuits are within the motherboard.

    Before I had received the hard disk, I tried to turn on the computer and the display was blank with the blinking caps lock / num lock LED lights - same behavior as now.

    I haven't tried powering up yet, with the two memory modules removed.
     
  6. TheForce

    TheForce Stop War! Lets Rave! Make Love!

    Joined:
    May 30, 2005
    3,461
    537
    0
    Location:
    Wheelersburg, Ohio
    Vehicle:
    2006 Prius
    Model:
    N/A
    I would think its the CPU then because you said it was blinking once. According to the blink code its the cpu. If you look at the under side of the cpu do you see a dark spot in the center? Thats if it does not have any pins in the center.
     
    1 person likes this.
  7. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,474
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    Yes, that is what I also thought. However the write-up on the blink codes also says that the blinking will appear only for a short time. In my case the blinking continues indefinitely.

    I don't recall seeing anything unusual with the CPU's appearance. The little gold pins cover the entire bottom surface. I cleaned the grey heat transfer material off the top center of the CPU and the bottom of the fan's heat sink, and applied the new transfer material supplied with the motherboard.

    What would a dark spot indicate: overheating?
     
  8. eaglesight333

    eaglesight333 Senior Member

    Joined:
    Apr 23, 2009
    6,416
    78
    0
    Location:
    Northern, IL
    Vehicle:
    2010 Prius
    Model:
    III
    Even if a CPU over heats, you can usually get it to power up for a short time, before it shuts down.

    I am a compuer tech, and have seen many things happen to computers. But I will admit, I am puzzled by your issues. Especially with you replacing the motherboard.

    If you want to replace the CPU, get one from ebay (if available) to save money. And if you ever need to replace a motherboard, search the internet. Only go through main company websites if you have no other choice. I have found many replacement parts through various online stores cheaper then brand name companies.

    I am sure you know how, but I have to ask. Do you know how much thermal paste to put on the CPU?

    I used to recommend HP for people to buy, but I have seen too many issues lately, and no longer recommend.

    If anything else comes to me, I will let you know

    Are there any audio beeps that occur?
     
    1 person likes this.
  9. TheForce

    TheForce Stop War! Lets Rave! Make Love!

    Joined:
    May 30, 2005
    3,461
    537
    0
    Location:
    Wheelersburg, Ohio
    Vehicle:
    2006 Prius
    Model:
    N/A
    Yes a dark spot in the middle would be due to overheating but with these new cpu's with pins all over the bottom its getting hard to tell if they are damaged from overheat.

    I still think it would be the cpu. Do you know anyone that has a good spare you can borrow?

    Personally at this point I would just try to sell the parts and get a new laptop.

    This is the reason I dont fix laptops besides a ram or hard drive upgrade. A new one would be about the same price or a little more than trying to fix a bad one. They are nothing like a desktop. You cant just swap out cheap spare parts to see whats really wrong with them like you can desktops.
     
  10. eaglesight333

    eaglesight333 Senior Member

    Joined:
    Apr 23, 2009
    6,416
    78
    0
    Location:
    Northern, IL
    Vehicle:
    2010 Prius
    Model:
    III
    Yea. Laptops can be a pain. I have completely disassembled and reassembled several laptops. Sometimes it is worth it, and sometimes it isnt
     
  11. gbarry

    gbarry Junior Member

    Joined:
    Feb 2, 2010
    79
    16
    0
    Location:
    S. California
    Vehicle:
    2010 Prius
    Model:
    II
    The blinking you describe sounds like it might be the board starting up and then resetting, over and over again. That's not a blink code. Insufficient power is one possible cause, although the AC supply usually will run the thing even with a dead battery. But if it can be run with the battery removed, try that. I have rarely, if ever, seen a bad CPU except where someone fried it through carelessness. I did fix a friends laptop recently, and nearly wound up with a brick like yours is. Fortunately I checked the memory, and I had not seated it all the way. It came to life after I put it back in properly. That made him happy.
     
    1 person likes this.
  12. jayman

    jayman Senior Member

    Joined:
    Oct 21, 2004
    13,439
    640
    0
    Location:
    Winnipeg Manitoba
    Vehicle:
    2004 Prius
    Sounds fried. I never would attempt to fix anything like that. You could have got a decent MSI motherboard and CPU from Tiger Direct, and had a new system with better performance, for what you put into repairs

    EDIT

    Whoops, this is a laptop, not a desktop. I've never tried fixing a laptop, they are a "throw away" item
     
  13. usbseawolf2000

    usbseawolf2000 HSD PhD

    Joined:
    Sep 22, 2004
    14,487
    2,997
    0
    Location:
    Fort Lee, NJ
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Pull out the CPU and boot it up to see if the blinking stops. If the pattern remain the same, you can rule out the CPU.

    It will then point to the power supply.
     
  14. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,474
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    Hi Tom,

    I removed the two memory modules, the hard disk, and the battery. Upon power up, the symptoms persist.

    The motherboard came with a very little, thin rectangle of thermal paste. I just placed the rectangle upon the heat sink copper pad (both were the same size.) No sound produced, other than the DVD drive moving around a little when the Power button is first depressed.

    Thanks, I tried removing the battery.
    Sigh, I've already taken this laptop totally apart and reassembled 2x so far. I'll try your suggestion but I'm going to wait to see if any others come in before doing this the third time.

    I have another HP laptop of similar vintage and swapped the external power supplies (same output voltage and current rating.) No change.
     
  15. eagle33199

    eagle33199 Platinum Member

    Joined:
    Mar 2, 2006
    5,122
    268
    0
    Location:
    Minnesota
    Vehicle:
    2015 Prius v wagon
    Model:
    Two
    My first suggestion: Set up a work area where you can leave it disassembled. Then take it apart, and only hook it up enough to see if it works after trying something - don't put it completely back together again until it's working. This will save a LOT of hassle...

    It sounds to me like the CPU is bad. I've seen them go before from overheating, and other issues (in fact, I had a friend once who burned one out from an ESD caused by dust in his machine!).

    Frankly, I probably would have taken the thing apart and hung pieces on my wall before this point... but that's just me :)
     
    1 person likes this.
  16. ursle

    ursle Gas miser

    Joined:
    Jun 28, 2006
    1,049
    192
    0
    Location:
    NH
    Vehicle:
    2011 Prius
    Model:
    Four
    I've replaced the screen on laptops before, not a big deal, if you hook up an external monitor and try to boot and it shows the boot sequence then you know its your screen, I mention this because I don't see that you had tried it yet...
    I'm running windows 7 and for the last three weeks if I let windows update my computer on restart no monitor so I reset the system to an earlier date to get rid of the update and my monitor comes back...
    just saying
     
    1 person likes this.
  17. eagle33199

    eagle33199 Platinum Member

    Joined:
    Mar 2, 2006
    5,122
    268
    0
    Location:
    Minnesota
    Vehicle:
    2015 Prius v wagon
    Model:
    Two
    He already tried that, from his first post:
     
  18. ursle

    ursle Gas miser

    Joined:
    Jun 28, 2006
    1,049
    192
    0
    Location:
    NH
    Vehicle:
    2011 Prius
    Model:
    Four
    Mybad, Doesn't say that he tried rebooting a few times, I would unhook the monitor. hook the external monitor and try to boot
    HP Pavilion dv5-1125nr's are 550$ new...
     
  19. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

    Joined:
    Apr 13, 2004
    15,140
    611
    0
    Location:
    South Puget Sound, WA
    Vehicle:
    2013 Nissan LEAF
    Model:
    Persona
    i vote bad MB, CPU or power supply. i know you have replaced MB, but no replacement is guaranteed.

    also, you hooked up external monitor. not all laptops can provide video to external port if not provisioned in BIOS first. might also be a jumper setting on MB to enable.

    it is still unusual to not get even BIOS screen which usually points to bad BIOS, bad motherboard or bad power supply.
     
    1 person likes this.
  20. Patrick Wong

    Patrick Wong DIY Enthusiast

    Joined:
    Mar 8, 2008
    18,200
    6,474
    0
    Location:
    Green Valley, AZ
    Vehicle:
    2015 Prius
    Model:
    Two
    I tried disconnecting the internal display cable, then connected my external monitor. Nothing appeared on the external monitor.

    Then I completely disassembled the laptop and removed the CPU chip and memory modules from the motherboard. I connected the switches to the motherboard so that I could turn it on and plugged the external power supply in. I reconnected the internal monitor.

    The keyboard, disk drive, DVD drive, battery, fan, speakers, wireless card, and modem all are sitting on the table, not connected to the motherboard.

    When turned on, the same two LEDs are blinking at the same slow rate. Nothing appears on the monitor. What does that mean?

    The bottom center of the CPU chip is not discolored, BTW.