ABS - When will they ever learn?

Re: ABS - When will they eer learn?

Are you aware that the brake campaign doesn't eliminate the regenerative to friction braking transition pause completely but make it as short as observed in the Gen II?

 

Re: ABS - When will they eer learn?

Unfortunately this is typical of Toyota's "customer no service" policy. It would be a very simple matter for any Toyota service department to hook up a computer and look at the firmware version, then you would know if the update was actually done or not. There is at least one other poster on here that was told his update was done and found that it was not.

I suggest going to another dealer and tell them about your experience, you could also mention that if they help you out you will put them on the top of your list for the next new car purchase.

 

Re: ABS - When will they eer learn?

Yes, that's possible, but we've heard from too many people who are of the belief that the fix is supposed to eliminate the transition pause completely and they run screaming to us that it doesn't work.

 

Re: ABS - When will they eer learn?

In response to the original post, Toyota has done it's part you need to take it up with your dealer nit the corporate. If your dealer won't do it for you the fond another dealer plain and simple.

 

Re: ABS - When will they eer learn?

Wouldn't the first step be to find out if it were actually done or not? If it has been done we can try to explain to the OP that it might be something he needs to get used to and they really are all like that. Not that I could speak from personnel experience. My car had the problem a couple (maybe three) times last fall and it has not reoccurred. I don't intend to have the recall done until I get ready to sell the car.

I am a little upset about Toyota's policy of assuming that the customer is always wrong no matter what. It almost seems they are committed to zero customer service and no communication, not what they indicated they would do before congress earlier this year.

 

Re: ABS - When will they eer learn?

I believe proper education on the customer's part is equally important. Granted the dealer could do a better job of it, but all too often customers don't do a good enough job of educating themselves, even on PC.

The OP sounds like he's under the impression that the transition pause to supposed to be completely eliminated.

 

Sorry to hear about Toyota's response to your concerns. By chance, do you go to www.toyotaownersonline.com and check your service visits? I know all of my service visits are listed on this site along with one for the ABS upgrade. This probably is not a definite way to verify that the upgrade was actually completed properly but it would show that the dealer lists this as being completed.

I would think that this is where Toyota Customer Service would have gone to verify.

 

Maybe I am the only one that got the correct patch, the car does what it suppose to do now

 

I was right there when they did my upgrade.

I might try to go to a dealer to just check the upgrade for you. They only have to plug in the computer and then they can tell you if it has been upgraded or not in matter of minutes. You can even see the screen myself.

I actually held the computer in my hands while the computer was patching.

Personally I had a big issue with brakes before the patch but after the patch it is a lot better. I mean it still gives that sudden brake loss feeling when going over a pot line (the entire street split) but only very very minor feeling unlike before.

Hope you will get it solved.

As for the services you experienced. I too had something similiar back in the days before the patch was even made aware to us.

But thats how they work and will work for a while and it is a shame that they have turned out that way.

I have complained about their radio for a long time now. you kow something funny? Everytime I called up they say it is the first time they've heard of such an issue. The lie the can tell right infront of your face is not just disturbing but actually comical at this stage.

I just gave up long time ago and try to fix things myself. Now I just gave up all together

 

liskipper, all the service record proves is that the dealer charged Toyota for flashing your ECU. It seems to me that nobody is going to be interested in documenting the fix & expose the fraud if all they did was park your car & bill Toyota. Warm & fuzzy commercials aside, Toyota is a very large corporation. They make money by selling cars to the Regions. IMO they really don't care what you or I think or want. If one doesn't like the attitude all one can do is buy a competitor's car "next time".

 

+1. Bring it in to check some time along with various other things; some of the regular maintenance, perhaps, and casually ask if they'd check the software version at the same time. I'm inclined to give the dealer the benefit of the doubt that they didn't willfully neglect to do the upgrade, but you never know. My parents had a Ford van that had a lot of alternator/battery issues. One time, they left it at the dealer to be checked out after it wouldn't start. They told my mom that they had left it hooked up to the charger all day, and the battery wouldn't take a charge, and needed to be replaced. However, she happened to drive by the dealer two or three times that day... While the battery charger was indeed located in front of the car, it was at no point actually connected.

Needless to say, they bought their next Ford van (and got all of their future service) from a different dealership in town.